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Courtyard
£109
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7 - 12 of 195 reviews
Reviewed 22 February 2020 via mobile

This is an older property but in a great location adjacent to lots of restaurants. Skip the Bistro for breakfast and walk across the way to Buttermilk...Fantastic. ***Netflix alert*** the tech in this place is terrible. TV’s are old AND IF YOU USE YOUR NETLIX ACCOUNT, you’ll have to log out on your own...it won’t log you off when you check out like most Marriotts. My account got hacked. My fault but I’m used to the other Marriotts I stay in. Got a great rate and I really liked the staff. For the $50+ price difference compared to the full service Marriott down the street, I’d stay here again.

Date of stay: February 2020
Thank Todd F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luci K, General Manager at Courtyard by Marriott Chicago Naperville, responded to this reviewResponded 23 February 2020

MNZonie,
Thank you for taking the time to write a review of your experience here at the Courtyard by Marriott; Chicago Naperville. We are happy to hear you enjoyed the location of the hotel. Just to let you know that the hotel will be undergoing a room’s renovation in November 2020. As for the Netflix - I will need to investigate this as this is the first comment I have heard.
We look forward to accommodating you again in the near future.

Luci

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Reviewed 12 February 2020

Your typically courtyard hotel but great location for a work trip or even visiting someone . This place is right in the middle of a huge outdoor mall. So many options for food and beverage. Did you forget a belt . This place has you covered !

Date of stay: January 2020
Trip type: Travelled on business
2  Thank 412danaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luci K, General Manager at Courtyard by Marriott Chicago Naperville, responded to this reviewResponded 13 February 2020

412danaw,
Thank you for your recent stay and for taking the time to post on our TripAdvisor page. I am pleased to hear you enjoyed our location. We look forward to serving you again.
Warm regards,
Luci

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Reviewed 22 January 2020

Nice rooms and within walking distance of a number of good restaurants. Definetly skip the hotel Bistro. Worst ever. Overpriced and awful food. Charged $2 for ice in a gin on the rocks. Seriously! Bad call to eat here even though there was a blizzard outside with 15 below wind chill. Upgrade to the corner rooms if you can. Very spacious and the two separate rooms made the stay wonderful.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank S5701ZMkarene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luci K, General Manager at Courtyard by Marriott Chicago Naperville, responded to this reviewResponded 23 January 2020

S5701ZMkarene,
Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marriott Chicago Naperville. We certainly appreciate your feedback and will keep your suggestions in mind as we look for ways to enhance our guest experience.
If you would like to discuss the concerns with the Bistro, please feel free to reach me at (630) 505-0550 or you may contact me via email at luci.krych@marriott.com. .
Respectfully,

Luci

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Reviewed 17 January 2020 via mobile

This was a great hotel, very clean, large rooms and very comfortable bed.
Lobby is very nice with small snack store with beer and wine and a great little eatery and bar.
There are many great restaurants with in walking distance

Date of stay: January 2020
Trip type: Travelled on business
2  Thank colin66Herriman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luci K, General Manager at Courtyard by Marriott Chicago Naperville, responded to this reviewResponded 18 January 2020

colin66Herriman,

Thank you for taking the time to write a review of your experience here at the Courtyard Naperville. We are thrilled to see that you found our location easy to find and our hotel has many amenities like our Bistro. It is so important to have a good night’s sleep, so we are happy to hear that our beds were comfortable. Our staff takes pride in ensuring our guess have an enjoyable stay. We look forward to accommodating you again in the near future.
Warm Regards,
Luci

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Reviewed 3 January 2020

Very convenient location at a good price while visiting Naperville for work or pleasure. All staff were very efficient, helpful and friendly. Special thanks to Reyna in the lobby Starbucks cafe who made us great breakfast and coffee every morning with a big smile and friendly chatter. The public areas are nice (seem to be recently renovated). The rooms are a nice size and clean, but overall the rooms and corridors have a dated look that makes you feel like you're at the Comfort Inn. Please put a shelf in the bathroom for eyeglasses, book etc.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
1  Thank marlboro1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luci K, General Manager at Courtyard by Marriott Chicago Naperville, responded to this reviewResponded 3 January 2020

marlboro1,
Thank you for your positive review and for taking the time to post it on our Trip Advisor page. I am happy to hear that our staff was very helpful during your stay. Thank you for personally recognizing Reyna, this will put a smile on her face. We work hard as a team to ensure each guest has an enjoyable stay. I also wanted to let you know that we will be undergoing a rooms renovation around November of 2020.
We look forward to accommodating you again soon.
Respectfully

Luci

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