Came here for two days mid-week for business. Hotel has been upgaded in the past few years, and in general it seems that it's been done well, especially in the lobby and restaurant areas.
Folks at the front desk and very nice, and were happy to help with any difficulties. Our group's rooms were all ready for early check-in, which was terrific. That being said, I'd asked for a mini-fridge to keep medicine cold. I made this request at the front before heading out for the afternoon (at 12:30). When I came back at 5:30, no fridge! So I had to call again. While the fridge did arrive in about 5 minutes, I felt it should have already been there.
I also had multiple issues with the room door. First set of keys wouldn't work, second were fine, then didn't work after one use; third set was ok (fortunately my room wasn't too far from the front desk). My tub drained VERY slowly, so my shower was in ankle-deep water each day (first day I thought it was because I'd set up the water temp from the tub spout, before swithcing over to the shower and getting in; but this wasn't the case, as I set it from the shower head the next am). I let the front desk know about this on check-out. Water pressure was fine, shampoo and conditioner very nice.
As other travelers have noted, the layout of the rooms are interesting. I had a double queen room, which for myself was plenty of space to stretch, but the desk was in front of one and there was no way you could be at the desk and anyone could get by you. I think if they'd put the desk by the window instead (see photos) this would help. Also, if there was an outlet on the opposite side in the foyer area, this would make setting up ironing board less cramped and awkard (blocks the entrance more).
Beds were so-so for comfort (I'm used to sleeping on foam mattress), pillows generally OK, and room temp decent (though the thermostat read 68 and it didn't feel like that except right by the register). No separate fan in the bath so while there's a "vent" (no fan) the hunidity after a shower will get diluted by the room AC, very little from the bath vent.
Room noise......you could hear folks in the hall very easily, but for the most part my area was quiet. Not sure if this was because the hotel wasn't fully booked and the few folks coming through the hall were either not talking or talking too loudly. I didn't have any noisy neighbors.
Coffee machine is nice, though a few more creamers would've been appreciated. I didn't use the internet connection while I was there (it was free with our group, but $9.99 for others). I had breakfast one morning, and it was quite good, lots of choices either from the menu or at the buffet. Service there and at the Starbucks in the lobby was terrific and freindly.
- Official Description (provided by the hotel):
- We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more less
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- Also Known As:
- Marriott Chicago/Naperville Hotel Naperville
- Holiday Inn Naperville
- Naperville Holiday Inn