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“Comfort and convenience”

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Country Inn & Suites By Carlson, Naperville
Ranked #5 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed 1 June 2014

We have enjoyed multiple stays here while visiting family in the Naperville area. Always welcomed by a friendly and helpful staff. Comfortable accommodations and nice breakfast. Also have enjoyed the pool!

  • Stayed: May 2014, travelled with family
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Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 4 June 2014

Dear Jan H, it is always such a pleasure to welcome back returning guests, and we truly appreciate your friendship and your loyalty. We love being your home away from home when you visit Naperville, and will look forward to seeing you again soon.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviews (623)
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463 - 469 of 623 reviews

Reviewed 1 June 2014

Stayed for a hockey tournament. There were at least 2 young hockey teams (7-11) and an older group (15-17) plus a track team from out of state. The hotel management and staff were very friendly and helpful. Rooms were clean. Breakfast was delicious and kept well stocked. One of our best experiences staying at a hotel for a tournament. Highly recommend.

  • Stayed: May 2014
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Thank Tess541966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 17 June 2014

We were delighted to have you as our guests, Tess541966! We have worked very hard to understand and recognize the special needs of traveling sports teams and families, and are so happy you enjoyed your stay with us. We truly appreciate your business and referrals, and hope to have the pleasure of welcoming you back very soon.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed 28 May 2014

Unfortunately we stayed at this motel when there were tournaments going on and it was booked with a lot of kids being there. The staff was courteous and very accommodating. We realize with that many kids, etc. being there it is hard to keep peace but from our point of view the supervisors/chaperones should have done a better job of controlling them They were running the halls all night and were very loud. When the advance registrations were made, we also requested the 3 rooms be close to each other and that did not happen. It would have been nice if all the sport participants could have been put on one floor. The breakfast was great and the rooms were clean. Maybe it will be better next time.

  • Stayed: April 2014, travelled with friends
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1  Thank Catlover71_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 29 May 2014

Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconveniences you experienced as a result of our full house, and listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Thank you so much for your business. Please reach out to any of our employees directly should you have any concerns during or after your next stay.

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Reviewed 21 May 2014

Lauren Johnston and the entire staff were great. We had two hockey teams with 30 boys 7-11 year old staying here. We know it is up to us parents to keep our kids inline. not the hotels. They handled our chaos very well. This hotel was the classiest hotel I have ever stayed at for hockey. The name and team logo on every door. The players gift bag in the room. Letting us have a team supper in their breakfast area. Lauren was very easy to call or email for information before our stay. I will recommend you too other teams in the future. The rooms were clean. The beds were soft. The pool was warm. The bartender was friendly. He even cut our pizza for us. Very nice courtyard for the boys to play in. The breakfast was great. Best hotel I have ever stayed at, and I have 2 boys who travel for sports. Thanks Joe Cardarelle

  • Stayed: May 2014, travelled with friends
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1  Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 26 May 2014

Hello Joe! Thank you so very much for taking the time to write about your experience. Your recognition of our staff and services, as well as your commitment to recommend our hotel to other teams, tells us that our ongoing effort to ensure each and every one of our guests feels special is working. We strive to understand the specific needs of traveling teams, and appreciate the opportunity host your group. We will look forward to seeing you again soon!

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Reviewed 20 May 2014

The front desk staff was very courteous and helpful during our entire stay. Mike in particular at the front desk, was very accommodating, courteous, professional and saw to our every needs. The breakfast was very good and substantial. We particularly liked the 'real' tableware and china. We travel extensively and have never encountered 'real' table service and we've stayed at many 5 star hotels. It does make the start of a day much more pleasant.

  • Stayed: May 2014, travelled with family
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1  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 4 June 2014

Dear Paul K - Isn't it funny how the little things can mean so much? We are delighted you enjoyed your stay with us, and appreciate your very kind comments regarding our staff, our services and amenities, and our tableware! We understand the importance of feeling "at home" when you travel, and are so pleased to know that our efforts enhanced your visit. We hope to see you again soon!

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed 30 April 2014

We spent the night here while our wood floors were being resurfaced. There are number of hotels in this area of Naperville. I felt like this was a little oasis. Very nice room, quiet hotel, nice staff, decent rate, good breakfast. I travel a fair amount and am so sick of bigger name hotels with their tired, bare bones rooms, that charge as much or more. Having my family stay here for graduation week. Like I said, a pleasant surprise.

  • Stayed: April 2014, travelled with family
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1  Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 16 May 2014

Thank you, Catherine B, for your lovely review of your recent stay. We are delighted we were able to provide a comfortable "oasis" for your family, and will look forward to welcoming your family visiting for graduation. PS: Hope your floors turned out great!

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Reviewed 28 April 2014

We return to this area several times per year to see our grandchildren and one of our highlights is a hotel stay and an all day pool visit for some special moments with these precious kids. We check in specifically on Friday night to attend a Gala event then picked our grandchildren up only to enter and Ice Cold pool. Could not have been more than 60-65 degrees. Our pool little 7 yr Izzy's lips turned blue after only 15 minutes and we had to take her pack to the room and a warm tub bath to warm her up. We spoke with the manager on duty Saturday afternoon and she apologized and called maintenance. It never did warm up all through the evening. I spoke with the on-duty manager on Sunday and he said they had to add water causing the cold - really! all day! He offered me $20.00 off of a 2 night stay. A been there since Thursday and they said that it was freezing on Thursday and Friday. If you want a hotel it's average at best as there are no pillow-top mattresses here. Very hard mattress and pillows.

  • Stayed: April 2014, travelled with family
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2  Thank Cheri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded 16 May 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay, and take the time to listen to your constructive comments so we can continually improve our services. We regret your getaway with your grandchildren was not as anticipated, and hope for another opportunity to exceed your expectations.

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Additional Information about Country Inn & Suites By Carlson, Naperville

Address: 1837 Centre Point Cir, Naperville, IL 60563-9363
Phone Number:
Region: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Romantic Hotel in Naperville
#6 Business Hotel in Naperville
Price Range: £69 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Naperville 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Country Inn And Suites Naperville
Country Inn & Suites Naperville Hotel Naperville
Country Inn Naperville
Naperville Country Inn

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