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“my 4 night stay......”
Review of Motel 6 Naperville

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Motel 6 Naperville
Ranked #16 of 18 Hotels in Naperville
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222 reviews from our community

Traveller rating
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    33
    54
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    53
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 January 2014 via mobile

Our room when we booked it had a couch and we were planning on having someone sleep on that couch, no couch and no cot available the first night second night there was a cot, room was so small the cot hardly fit. Bedding had stains. Otherwise clean.

Stayed January 2014
Helpful?
1 Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed R, General Manager at Motel 6 Naperville, responded to this review, 28 March 2014
Thank you for taking time to write this review. We are sorry for the misunderstanding regarding the couch availability, they are only in the suites. Hope we can make your next stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
1 review
Reviewed 30 November 2013

I stayed at Baymont with my fiancé and we could not be more happy with our stay. Upon arrival, we were greeted by the desk clerk, Joanna. She greeted us with a smile on her face and made us feel welcome from the start. The room was very clean and gave us a comfortable night's sleep. We were visiting from out of town, and the staff was very helpful with giving us directions and helping us find good restaurants around here. We will definitely stay at Baymont next time we visit Naperville!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Front Office Manager at Motel 6 Naperville, responded to this review, 11 December 2013
Thank you for taking the time to write a review. It makes us happy to hear that you enjoyed your stay. We take pride in the quality of service our staff brings, and I will be sure to pass your compliments on to her and the others.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heartland Illinois
Level 6 Contributor
347 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 21 November 2013

We experienced the following problems:
1) I am a disabled veteran with blood clots in each lung and requested a no smoking room. When we went into the room, it was very apparent a recent occupant had smoked quite a bit. Taris assigned us another room on the second floor. When I got off the elevator, two people were smoking in the hallway and the room smelled worse than the first room. We ended up taking the room on the first floor. Your house keeping personnel should report smoking in a non-smoking room and some effort should be made to evacuate the smoke.

2) Our room was not made up on two separate days. On another day they took our towels, but only returned one bath towel, one hand towel and no bath mat. Also, three days without supplies. We had to go to the front desk for soap and toilet paper. When we arrived to find the room had not been made up, we went to the desk clerk. All she did was give us your card and offered no solution to rectify our problems.

3) Three people were in the parking lot after midnight. They were drinking beer and were very loud. We had to get up early, so I called the desk to see if they could ask them to quiet down. No one ever answered the phone. Finally, I got dressed, went outside and asked them if they could hold it down a little. They immediately became confrontational. Reasonable efforts should be made by your staff to keep noise levels reasonable for other guests.

4) The breakfast area was routinely out of different things and we would have to go to the desk to ask for milk, yogurt, bagels, etc.

5) Bed was small and uncomfortable, no refrigerator, microwave or comfortable chairs.

This was bare bones with terrible service.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BearTrapTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Front Office Manager at Motel 6 Naperville, responded to this review, 11 December 2013
Thank you for taking the time to write a review. I do apologize that you did not enjoy your stay with us. Our general manager discussed the issues with you, and we have taken steps to ensure that those problems don't happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Motel 6 Naperville

Property: Motel 6 Naperville
Address: 1585 Naperville Wheaton Rd, Naperville, IL 60563-1556 (Formerly Travelodge Naperville)
Region: United States > Illinois > Naperville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Naperville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Motel 6 Naperville 2*
Number of rooms: 114
Official Description (provided by the hotel):
Motel 6 Naperville is conveniently located to Ogden Mall, several golf courses, and museums. Wrigley Field, United Center and all Chicago has to offer is about 25 miles away. We have a coin laundry facility and free Wi-Fi in all modern guest rooms. ... more   less 
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