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“s l o w s e r v i c e in drive thru”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #30 of 111 Restaurants in Normal
Cuisines: American
More restaurant details
Restaurant details
Dining options: After-hours, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Level 6 Contributor
421 reviews
301 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
“s l o w s e r v i c e in drive thru”
Reviewed 28 July 2013

It's hard to understand how service in the drive-thru window can be so slow during the mid afternoon long after the lunch crowd has cleared when our order consisted of 3 drinks. There were 2 other cars ahead of us and it didn't appear as if they ordered much either.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Boomerang025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
Level 1 Contributor
3 reviews
“Please Turn on The AC”
Reviewed 13 June 2013

Food and service were fine but would someone please turn on the AC. It was as hot and humid inside the restaurant as it was outside. The poor wait staff were sweaty and worn out. Told us restaurant temp was controlled by corporate in Indianapolis. Does anyone know if all Steak and Shake restaurants are this cheap with their controlled temp settings. If so, I'm not going back.

Visited June 2013
Thank McGillicutty_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
125 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“A Normal IL icon”
Reviewed 25 April 2013

If you like thin burgers with the crispy outside, rich thick hand made shakes and thin cut fries, this is your place. Nothing fancy, just clean inside with dependably good burgers. A little on the greasy side but hey! its a burger. Other options are salads, breakfasts and sandwiches, but the burgers are the star attraction. Wisonsin Buttery Burger with 2 beef patties, BUTTER melted on it, and cheese is my personal go-to burger.

Service is spotty esp at lunch hour.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Teri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Illinois
Level 6 Contributor
144 reviews
114 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Hot doggity good”
Reviewed 18 April 2013

Growing up in the Midwest, Steak N Shake was a familiar sight. And I've taken great delight taking out of town friends and extended family to Steak N Shake for the shakes, malts, digs, steakburgers and chili.

While the chain has grown from its roots in Normal, IL, it maintains a hometown feel as the servers greet you with a smile and often by name.

Just this week a friend and I ordered the chili dog: split grilled, covered with chili, topped with shredded cheese and diced onions and hot fries on the side.

Prompt friendly service.

Coca-Cola products.

The restaurant is handicapped accessible.

  • Visited April 2013
    • Value
    • Service
    • Food
Thank MLStanton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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