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“Very kind and considerate staff”

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Hampton Inn & Suites Bloomington-Normal
Ranked #2 of 12 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Peoria, Illinois
Level 6 Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very kind and considerate staff”
Reviewed 4 September 2013

My boys and I had a very nice stay at this hotel. From the moment we checked in the staff was wonderful. Every time we passed the front desk they were checking on our comfort and trying to make sure every need was met. They had fresh baked cookies at the front desk which were a hit with my boys. The pool was the perfect temperature. The beverage bar was great for a cup of hot cocoa before bed with one of the previously mentioned cookies. :) Breakfast the next day was wonderful too. Very nice stay, indeed.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank thiery688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 12 September 2013
Hi 'thiery688' and thank you so much for taking the time to write a review on your experience with us. Glad you and the boys enjoyed yourselves and we hope to have you back again.....
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605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
United States
1 review
Reviewed 29 August 2013

I rarely bother with rating hotels or any other service, but this hotel was excellent in every way. Would definitely recommend and will always stay there when in Bloomington. Plan to check out other Hampton Inns as well.

  • Stayed August 2013, travelled as a couple
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    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 12 September 2013
Thanks "MichaelS" for taking the time out of your busy schedule for the 'Excellant' review. We appreciate it very much and hope to see you again soon.....
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Washington, DC
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 August 2013

I travel a good bit for business and am a Hilton person. There are a few places I stay in the Hampton Inn because it is what is available at the government rate and in smaller cities it may be the nicest Hilton property available. That said, this one stands out as better than some Hampton Inns. I have stayed in a few that have seen better days, but this one seems fairly new. The staff is friendly and helpful. The breakfast wasn't up to snuff, but I am beginning to find that more the norm than the exception. You do have the option of making your own waffles, but the other hot food available is only okay.

My room was too small for me to do my dvd work out in so I tried the fitness room for its equipment. The fitness room was pretty small, but the equipment seemed in good shape and very clean. I go early, but it coudl easily be that at regular hours all the equipment would be in use. The hotel is small so the fitness room is small.

Even though my two queen bed room didn't leave room for my jumping around to a fitness video, it was a very nice room. It was some of the best sleep I have gotten in a hotel in a long time. Also, I was pleasantly surprised by there being a refrigerator and microwave in my room. The desk was big enough for me to spread my work out on. There were plenty of plugs in the room to charge or use my many devices.

It is located in a nice spot. I was working at the State Farm building in Bloomington that is only 2.5 miles away and easy to get to. It is in a shopping center so not easily visible from the main road, but easy to get to through the back way which is very convenient. There is a choice of restaurants in the shopping center it shares a parking lot with. The hotel is off in the back corner so the parking is fine and the traffic in and out of the hotel is easy, but with a Target, a Van Maur (nicer department store) and several boutique shops and chain stores, it is easy to find entertainment and things you may have forgotten.

If I go back to Bloomington I plan to stay here again... I will try to remember my bathing suit. I didn't get a good look at the indoor pool, but I wouldn't mind taking a dip.

  • Stayed August 2013, travelled on business
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Helpful?
1 Thank Lavendertigerlily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 12 September 2013
Hi "Lavendertigerlily" and thank you very much for taking the time to share with the world details of your experience with us. The team grinned ear to ear after reading your review as we strive to be the best.
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Bourbonnais, Illinois
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

I hadn't needed to stay in Bloomington overnight for several months but was very happy with my decision to stay at the Hampton Inn this weekend. After a very long day, I arrived at the hotel after 1 am, where I was greeted with a friendly smile, "Welcome Back", and my room keys handed over quickly so I could get to my room. The room was spotless and the bed was so comfortable! They offer a hot breakfast and many other selections - yogurt, cereal, fresh donuts. The remodeled breakfast area is very nice as well, offering plenty of tables and other seating areas for those that were chatting and enjoying coffee. When I checked out, I spoke with another smiling desk agent. I will be vising the area again soon and will be staying at this property - great beds, great service and friendly smiles...what more could I ask for?

  • Stayed August 2013, travelled solo
    • Value
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Helpful?
Thank JeniTravels4Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 12 September 2013
Hello again "JeniTravels4Fun" and thanks for sharing your detailed experience with the world. Safe travels to you and yours and know the team appreciates you taking the time to write a review. See you next time.....
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Bloomington IL, United States
2 reviews
Reviewed 19 August 2013

The hotel itself is nice but the day staff during checkout provided only very cursory assistance when asked about lunch restaurant recommendations and directions. Hotel was also unable or unwilling to provide a receipt showing room payment.

  • Stayed August 2013, travelled on business
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Review collected in partnership with Hampton

Helpful?
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 12 September 2013
Thanks "ToddB" for sharing your experience and sorry about the challenges. Let me know personally if (despite this being somewhat late) I can assist you.
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wauconda, United States
1 review
Reviewed 16 August 2013

Traveling 3 hours with my 94 year old, wheelchair riding mother and 4 year old granddaughter was a handful but when I arrived at the Hampton, everything was immediately easy. Friendly, helpful staff, very clean,handicapped accessible room (some places SAY they have that but this one really delivered) and a great breakfast even my fussy granddaughter enjoyed!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 22 August 2013
That's a new one 'LisaF'. I love your example of 'filet mignon treatment to the sandwich generation'. The team prides itself on going above and beyond to ensure each guest experience is memorable. Thank you so much for this great review describing my team and what we deliver. As you mention we cater to any age range or generation from your granddaughter to mother and everything in between. Thanks again and safe travels to you and yours!
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Indianapolis, United States
2 reviews
Reviewed 11 August 2013

We stayed a full week at this hotel participating in a national softball tournament. The staff delivered great service and was very cordial and accommodating. They truly went above and beyond. The hotel is in a great location close to many restaurants, shopping and Illinois State University. The hotel was clean, comfortable and as always, Hampton delivered the consistency it is known for.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton

Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 22 August 2013
Hi 'RobertC', thanks for taking the time to report on your experience. From my team to yours may you enjoy safe 2014 season full of victories. Safe travels and keep that winning spirit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Bloomington-Normal

Property: Hampton Inn & Suites Bloomington-Normal
Address: 320 S Towanda Ave, Normal, Bloomington-Normal, IL 61761-2212
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Normal
#1 Green Hotel in Normal
#1 Best Value Hotel in Normal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Bloomington-Normal 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
first class hospitality in the heart of Central Illinois.Hampton Inn & Suites Bloomington/Normal is located within the Shoppes at College Hills just minutes from Uptown Normal, Illinois State University, Illinois Wesleyan University, Country Financial, State Farm Insurance, and Mitsubishi Motors North American Headquarters. Enjoy convenient access to Interstates 55, 74, and 39. See professional hockey, basketball or arena football at the U.S. Cellular Coliseum or take in a baseball game at the Corn Crib. Watch a classic film on the big screen at the Normal Theater, a restored Art Deco theater. Enjoy live theater in an outdoor Elizabethan-style venue at the annual Illinois Shakespeare Festival at Ewing Manor. Dine at Destihl Restaurant & Brew Works, Joe's Station House, Logan's Restaurant or Flat Top Grille. The Normal area offers a variety of courses for golfers including Highland Park Golf Course and Arnold Palmer's Signature Golf Course, The Den at Fox Creek. Take the kids to the Children's Discovery Museum, Miller Park Zoo or Challenger Learning Center. Tour the David Davis Mansion, the Victorian home of the 19th century U.S. Supreme Court Justice.Relax in one of our 128 guest rooms and suites with 32-inch HD TVs and free high-speed internet access. Finish a presentation for tomorrow’s meeting at the work desk or convenient lap desk. If you’re traveling with family or prefer additional space, reserve a spacious one-bedroom or studio suite. Our fitness center and indoor swimming pool offer the perfect spot to unwind after a long day. ... more   less 
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Also Known As:
Hampton Hotel Normal
Hampton Inn And Suites
Hampton Inn Normal
Normal Hampton Inn
Hampton Inn & Suites Bloomington-Normal IL

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