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“A very nice and friendly hotel”

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Hampton Inn & Suites Bloomington-Normal
Ranked #2 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Decatur, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A very nice and friendly hotel”
Reviewed 19 January 2014

This is a very nice, clean & welcoming hotel. We love the room layout of the rooms with the seating area & bar area. The value, the free breakfast, the friendly staff and the cleanliness make this a wonderful stop.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jeanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 29 January 2014
Hi 'JeanneS' and thank you for taking the time to review your recent experience with us. The rating is appreciated and I thank my team who grinned ear to ear when I read your review to them. Thanks again and safe travels to you and yours....
-richard
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585 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Park Ridge, United States
1 review
Reviewed 16 January 2014

If you are looking for a comfortable and convenient location for business this is the place. The staff is exceptionally friendly and accommodating. Free internet allows me to stay connected to the office and get my work done in a very comfortable room. The hotel in located next to a shopping area and two restaurant options within walking distance - one fine dining and one more casual. Several other restaurants are just a 5 minute drive away.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 29 January 2014
Hi 'ChristineJ' and thank you for taking the time to share with the world your recent experience with us. Great having you and we welcome you back soon.
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Fishers, Indiana
Level Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 January 2014

My wife and I stayed here and this was your typical nice clean comfortable Hampton Inn. Our only complaint was the staff at the front desk were rude. I see in other reviews this is not the case, so maybe they were having a bad day or we had different front desk people. Either way our experience was not ideal. Maybe we are spoiled, being platinum at Marriott, the level of service is taken to a different level. We do not have a high status with Hilton yet, so I am sure that plays into it. We would stay at this hotel again though.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purduepete2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 29 January 2014
Hi ''purduepete2" and thanks for taking the time to comment on your experience with us. I must say your claim of rude service is a surprise and not at all acceptable. I'd love to hear more so that I can coach this individual along. If you are able and have time, please feel free to contact me personally so we can get to the bottom of it. I thank you in advance for this. Being a loyal Marriott guest, I'm delighted to know that you experience Hamptons often - I'm confident you'll be making the switch in no time. Safe travels to you and yours and I look forward to hearing from you....
-richard
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Carbondale, Illinois
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2014

I stayed here with my friends and I becuase of a convention going on that we were suppose to work wen my friends and I arrived it was freezing cold and snowy, we figured we would go up to the rooms and make the coffee/tea in the room. We stepped through the doors and were greeted with a coffee and tea bar right across from the front desk, I thought this was the neatest thing until I saw they offered multiple types of teas,that made the night better. The same night we used the pool and hot tub, both were very clean, they had a shower just off to the side of the pool, which I found impressive considering most place you would have shower off in your room, the spa/locker room or not at all. The only issue I with the pool area is the towels, i feel as if they're too tiny, but that's personal issue.

The breakfast is really good and changes daily, its always hot and there's a variety to eat, which is good considering some places offer stale breakfast; this Hampton did not. At the end of the day when we returned my friends clothes were folded up for here on her suit case which she apparently left in the floor. The sheets/bedding so clean and fresh and very comfortable to sleep in, some hotel chains bedding makes my skin itch, however this one did not. I really like also how they also have a nature/spa sounds on the radio which is great if you can't fall asleep; however, you will want to set your alarm on your phone and not use the radios due to it tends to not go off if you are using the nature/spa station. The staff was nice and friendly; although, make sure you spell your name out to them because we had a case where the name was spelled wrong which made it hard to get onto the internet. Other than that this place is fantastic, clean, friendly, and orderly.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rae_S22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 15 January 2014
Wow 'Rae_S22', thank you so much for the very thorough review of your experience with us. I appreciate you taking the time to post the well thought out comments. I believe you touched on several aspects important to the traveling public. What's more, these items are paramount to our success and something we believe in. "Fantastic, clean, friendly, and orderly" - just like your review - making yours the 'classiest ever'. :-)
It was great having you, we appreciate you choosing us and safe travels to you and yours....
-richard
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Pontiac, United States
2 reviews
Reviewed 9 January 2014

Excellant staff, very helpful as I had to extend my stay an extra night after I had checked out and the staff was very professional and had a room for me (middle of the coldest weather and a major snow storm). Great place to stay and feel at home.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 15 January 2014
Hi 'AmyB' and thank you for taking the time out of your busy schedule to report on your experience with us. I must say "Best in the World" is a lot to live up to. You can trust my team and I will do everything in our power to maintain this title. We appreciate you and your words. Should we ever fall short, please don't hesitate to let us know and we'll make it right. Safe travels to you and yours and we hope to see you again soon....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviewed 8 January 2014

This hotel is a very good choice for the area. They have very comfortable beds and nice decor in the hotel rooms and lobby/lounge area. The complimentary breakfast was a great amenity. I would definitely stay here again!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ally-R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 9 January 2014
Hi 'Ally-R C',
Thank you for taking the time to share with the world your recent experience with us. When 'away from home' no one should have to worry about where they'll lay their head any given night - the quality and service of a hotel is priority to all. A good value is nice as well - in the Hampton Inn & Suites - Normal, you've found it all. Safe travels to you and yours and Happy New Year....
-richard
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Pontiac, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Be sure to bring your own pillows. Theirs are too small. Pool is very warm and cozy for the children and myself. Large enough for large groups if needed. Blankets and sheets are washed daily after each guests stay to ensure a clean and confortable stay

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 9 January 2014
Hi 'Lori R' and thank you for taking the time to post a review on your recent experience with us. I hope the next trip we can earn a perfect score for sleep quality. After all, this is critical and I'm sorry we fell short last week. I appreciate you noticing and sharing with the world that cleanliness is a vital cornerstone of the guest experience. Safe travels to you and yours and Happy New Year....
-richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Bloomington-Normal

Property: Hampton Inn & Suites Bloomington-Normal
Address: 320 S Towanda Ave, Normal, Bloomington-Normal, IL 61761-2212
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Normal
#1 Family Hotel in Normal
#1 Best Value Hotel in Normal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Bloomington-Normal 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
first class hospitality in the heart of Central Illinois.Hampton Inn & Suites Bloomington/Normal is located within the Shoppes at College Hills just minutes from Uptown Normal, Illinois State University, Illinois Wesleyan University, Country Financial, State Farm Insurance, and Mitsubishi Motors North American Headquarters. Enjoy convenient access to Interstates 55, 74, and 39. See professional hockey, basketball or arena football at the U.S. Cellular Coliseum or take in a baseball game at the Corn Crib. Watch a classic film on the big screen at the Normal Theater, a restored Art Deco theater. Enjoy live theater in an outdoor Elizabethan-style venue at the annual Illinois Shakespeare Festival at Ewing Manor. Dine at Destihl Restaurant & Brew Works, Joe's Station House, Logan's Restaurant or Flat Top Grille. The Normal area offers a variety of courses for golfers including Highland Park Golf Course and Arnold Palmer's Signature Golf Course, The Den at Fox Creek. Take the kids to the Children's Discovery Museum, Miller Park Zoo or Challenger Learning Center. Tour the David Davis Mansion, the Victorian home of the 19th century U.S. Supreme Court Justice.Relax in one of our 128 guest rooms and suites with 32-inch HD TVs and free high-speed internet access. Finish a presentation for tomorrow’s meeting at the work desk or convenient lap desk. If you’re traveling with family or prefer additional space, reserve a spacious one-bedroom or studio suite. Our fitness center and indoor swimming pool offer the perfect spot to unwind after a long day. ... more   less 
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Normal
Hampton Inn Normal
Normal Hampton Inn
Hampton Inn & Suites Bloomington-Normal IL

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