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“Great Hotel” 5 of 5 bubbles
Review of Hampton Inn & Suites Bloomington-Normal

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Hampton Inn & Suites Bloomington-Normal
Ranked #2 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Antioch, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
5 of 5 bubbles Reviewed 8 April 2014

Great place for the $$. Service excellent. Clean facility. Nice breakfast. Highly recommend it. Best hotel in the area. Fresh fruit avail all day. Hot tea and coffee selection excellent. love the dining space. fresh, new, modern

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 10 April 2014
Hi 'MaryN' and thank you for taking time out of your busy day to report on your experience with us. We appreciate the title "Great Hotel" and 'best hotel in the area'. The team and I strive for this designation, thanks. Should we ever fall short please don't hesitate to let us know. Thanks again and safe travels to you and yours.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
    412
    127
    19
    8
    6
See reviews for
218
90
32
183
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
Hainesville, United States
1 review
4 of 5 bubbles Reviewed 31 March 2014

Hotel was clean and staff was very nice. No problems at all. Pool was nice however hot tub was very hot, almost too hot to stay in for more than a couple minutes. I would recommend this hotel, good value for the money and convenience to university.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jaclyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 7 April 2014
Hi "JaclynB" and thank you for taking the time out of your busy day to review your experience. We pride ourselves at being #1 in Bloomington/Normal. Thank you for trusting us for your needs while away from home. Be well and safe travels to you and yours.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joliet, Illinois
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

I've stayed at the Hampton a number of times when travelling for business. Book early or last minute, as this hotel is frequently unavailable during the work week due to occupancy of business travelers. The staff is always helpful and friendly. The lobby is work friendly. Rooms are comfortable, but there's not much of a view. Breakfast area is well stocked, if not sometimes crowded. There's shopping withing walking distance and a number of restaurants are nearby.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Midwestmama_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 7 April 2014
Hi "Midwestmama_12" and thanks a million for taking the time to write a review on your recent experience. We appreciate your loyalty and please let me know personally if you encounter difficulties in booking. Safe travels to you and yours and don't work too hard.....
-richard
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St. Augustine
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

This Hampton Inn & Suites is a gem among Hilton Corporation properties. The personnel are extraordinary--think of touches like umbrellas and snow scrapers for the guests who forgot them or just aren't familiar enough with Midwest weather, conveniently placed right at the door. The pluses are too numerous to list, though a few stand out for us. The rooms are impeccably clean--although this is a popular site in a university town, which generally spells problems. This Hampton Inn & Suites has NONE of the problems that might be expected in a university environment--it has only positives. One of the most telling signs of a hotel that has problems is a sour-smelling shower curtain--not true here! More than once I actually saw the Housekeepers taking shower curtains down from various rooms to be laundered while I was here. This is a true sign of high quality in a hotel, and it's the norm at the Hampton Inn and Suites of Bloomington-Normal. A picky thing? Maybe, but for a person with a mold allergy it's crucial!

We stayed here a total of 25 plus days in four months this winter, with multiple rooms on each visit. In fact, since it opened, my family has frequented the hotel for multiple days almost annually, probably averaging about five days annually but considerably more in some years. The service and quality never varied from shift to shift, nor from week to week. The leadership in this hotel is outstanding and positive, which is infectious to the entire team. It's a delight to be here and we will NEVER go elsewhere. Thank you Richard, and everyone!

Room Tip: They are all good rooms, but the top floor will tend to be the quietest when there is a large group...
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Schoolmarm1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 7 April 2014
Hi "Schoolmarm1973" and thanks so much for taking time out of your busy day to share with the world your experience. We truly appreciate your suggestion that TA include a rating 'higher than EXCELLENT' - that's awesome and thanks again. The team grinned ear to ear when I read your comments to them. Your eye for quality and attention to detail is appreciated. We'll see you again and safe travels to you and yours.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mundelein, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 March 2014

Very satisfied with facility and staff. From the moment I walked in the the staff was pleasent. Being a Diamond member an upgrade was avilable, so I was asked if I wanted to upgrade, which I choose not to. Though the staff member upgraded me anyway stating that being a Diamond member I deserved it. He went above and beyond my expectations.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 27 March 2014
Hello "JrM" and thank you for taking time out of your busy day to comment on your experience. Glad to hear you were 'satisfied' and more so, I'm happy we offered that unexpected delight at the chance to upgrade you into one of our spacious state of the art studio suites. Your loyalty and status with Hilton/Hampton does not go unnoticed. WE APPRECIATE YOU! Safe travels to you and yours and we'll see you next time.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 17 March 2014

Overall the stay was great! The pool was a bit small and was over crowded with a bunch of kids. Our kids still had fun. The fitness center was right next to the pool, also a bit small but had everything you need for a short stay. Above all the hotel was very clean! The breakfast was good and the staff was helpful.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank jennifercD9532JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 19 March 2014
Hi and thank you very much for taking the time out of your busy day to report on your experience with us. You're right, 'above all the hotel was very clean.' and we pride ourselves on this important aspect to the traveling public. Thank you again and we'll see you next time.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas,TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 February 2014

As the title stated, one person at the front-desk can ruin the image and stay this property. Hopefully General manager watching his/her staff closely to protect the property and other hard working staff members reputation.

She lacks basic skills to interact with customers, leave alone Hilton VIP Diamond status. Great property for Bloomington-Normal area.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank biztraveler912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 3 March 2014
Anything less than 5 star behavior is not acceptable and I apologize for the challenge. Should you encounter issues, remember, it's best to allow us the opportunity to make it right. One reason we are #1 in Normal, IL (and Central Illinois for that matter) is that we listen to guest feedback and coach those team members along so that a remedy is satisfactory to all. I look forward to hearing from you personally real soon to discuss the challenge you experienced with my valued team member.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Bloomington-Normal

Property: Hampton Inn & Suites Bloomington-Normal
Address: 320 S Towanda Ave, Normal, Bloomington-Normal, IL 61761-2212
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Normal
#1 Family Hotel in Normal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Bloomington-Normal 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
first class hospitality in the heart of Central Illinois.Hampton Inn & Suites Bloomington/Normal is located within the Shoppes at College Hills just minutes from Uptown Normal, Illinois State University, Illinois Wesleyan University, Country Financial, State Farm Insurance, and Mitsubishi Motors North American Headquarters. Enjoy convenient access to Interstates 55, 74, and 39. See professional hockey, basketball or arena football at the U.S. Cellular Coliseum or take in a baseball game at the Corn Crib. Watch a classic film on the big screen at the Normal Theater, a restored Art Deco theater. Enjoy live theater in an outdoor Elizabethan-style venue at the annual Illinois Shakespeare Festival at Ewing Manor. Dine at Destihl Restaurant & Brew Works, Joe's Station House, Logan's Restaurant or Flat Top Grille. The Normal area offers a variety of courses for golfers including Highland Park Golf Course and Arnold Palmer's Signature Golf Course, The Den at Fox Creek. Take the kids to the Children's Discovery Museum, Miller Park Zoo or Challenger Learning Center. Tour the David Davis Mansion, the Victorian home of the 19th century U.S. Supreme Court Justice.Relax in one of our 128 guest rooms and suites with 32-inch HD TVs and free high-speed internet access. Finish a presentation for tomorrow’s meeting at the work desk or convenient lap desk. If you’re traveling with family or prefer additional space, reserve a spacious one-bedroom or studio suite. Our fitness center and indoor swimming pool offer the perfect spot to unwind after a long day. ... more   less 
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Also Known As:
Hampton Hotel Normal
Hampton Inn And Suites
Hampton Inn Normal
Normal Hampton Inn
Hampton Inn & Suites Bloomington-Normal IL

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