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“Quiet, clean and exceptional customer service.”

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Hampton Inn & Suites Bloomington-Normal
Ranked #2 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Quiet, clean and exceptional customer service.”
5 of 5 bubbles Reviewed 4 May 2014 via mobile

Would highly recommend. Exceptional customer service and friendly service from Morgan. She suggested a dinner restaurant for us that was wonderful. We had a nice cconversation with her upon our return. The hotel was clean, pool area wonderful with plenty of clean towels and my husband was delighted with waffles for breakfast. We will return next year when we do the Route 66 Red carpet tour. Congratulations to Morgan on her graduation and best of luck in the future.

  • Stayed May 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yearlytravelingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 19 May 2014
Hello and thank you for taking time to share with the world your recent experience. You got it, Morgan is a gem and she grinned ear to ear after reading your comments. We've extended a 'pat on the back' for a job well done on your behalf. Safe travels to you and yours and we'll see you again. -richard
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580 reviews from our community

Traveller rating
    420
    127
    19
    8
    6
See reviews for
222
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186
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Skokie, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 May 2014

This was our first time at a Hampton Inn. We are hooked. The room was large and very clean.
The room also had a fridge and microwave, which is always a bonus.
The service and amenities were amazing. There is a coffee bar in the lobby with an assortment of coffee and teas, as well as fresh fruit and water at your disposal. Nice touch.
It was also nice to be able to go downstairs for a good hot breakfast with fresh coffee and tea, without having to drive anywhere. They also had gluten free options at the breakfast bar, they also had a breakfast to go option if you don't have time to sit and eat. Very accommodating..
We would definitely stay here again.

Room Tip: We had a room on the top corner away from the elevator, which is always quieter.
See more room tips
Green Features: Like most hotels, they do ask that you hang up your towels to save on laundry. They do use low flow toilets and shower heads, and energy efficient light bulbs.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 19 May 2014
Hi "ElaineL" and thank you very much for taking time to write a detailed review of your experience. I appreciate that you touched on nearly every detail which sets us apart from the competition. Thank you again and safe travels to you and yours....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 April 2014

Recently we were guests for 3 nights at Hampton Inn in Normal, IL, The friendliness and efficiency of the staff, particularly Morgan at the front desk, made our visit top notch. The concierge at other high end hotels have nothing on the helpfulness of Morgan. Rooms were quiet and clean and the complimentary breakfast was great and much appreciated.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 29 April 2014
Hi 'SueJ' and thank you for the "Exceptional" review sharing with the world your recent experience. I've shared your comments on Morgan with her and the rest of the team and everyone grinned ear to ear often nodding in agreement with you. Thank you again and safe travels to you and yours....
-richard
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Plainfield, United States
1 review
5 of 5 bubbles Reviewed 23 April 2014

Staff was extremely helpful and courteous. Had a problem with the Heating/Cooling Unit. Problem was fixed EXTREMELY quickly. Rooms were large and VERY clean. Breakfast was the usual fare PLUS hot food (eggs, sausage, and potatoes). It was our first time at a Hampton and if all their hotels are like this, will definitely be back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 28 April 2014
Hi "RaymondM" and thank you for taking time out of your busy day to share with the world your recent experience. I appreciate that my team corrected your HVAC challenge quickly, thank you for understanding that at times mechanical items are sometimes out of our control. Glad we were able to correct the issue. One thing about Hamptons is consistency, and I hope during your travels you find we are consistent. Should we EVER fall short, please don't hesitate to let us know. Safe travels and we'll see you again.....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 April 2014

Great location; plenty of dining options nearby. Neutrogena bath products available, nice perk and one less thing to carry. The GM is extremely helpful. Great for tour groups. Hamptons, are a nice stay and easy on the wallet.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank lpchitravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, Director of Sales at Hampton Inn & Suites Bloomington-Normal, responded to this review, 28 April 2014
Hello and thank you very much for taking time to review your experience with us. We are pleased that you had a relaxing stay. Let us know next time you or your group travel to the area. Safe travels to you and yours....
-amie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago, United States
1 review
5 of 5 bubbles Reviewed 17 April 2014

Colorful relaxing lobby with tv's, great meeting spaces, beautiful clean suites, great breakfast. Close to shopping in case your need to pick up any last minute items. Easy to find from highway - close to the college campus.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 22 April 2014
Hi "SusanN", thank you VERY much for taking time out of your busy day to review your recent experience. You touched on every point which sets us apart as "#1" in Bloomington/Normal. Safe travels to you and yours and we'll see you again....
-richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antioch, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 April 2014

Great place for the $$. Service excellent. Clean facility. Nice breakfast. Highly recommend it. Best hotel in the area. Fresh fruit avail all day. Hot tea and coffee selection excellent. love the dining space. fresh, new, modern

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 10 April 2014
Hi 'MaryN' and thank you for taking time out of your busy day to report on your experience with us. We appreciate the title "Great Hotel" and 'best hotel in the area'. The team and I strive for this designation, thanks. Should we ever fall short please don't hesitate to let us know. Thanks again and safe travels to you and yours.....
-richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Bloomington-Normal

Property: Hampton Inn & Suites Bloomington-Normal
Address: 320 S Towanda Ave, Normal, Bloomington-Normal, IL 61761-2212
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Normal
#1 Green Hotel in Normal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Bloomington-Normal 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
first class hospitality in the heart of Central Illinois.Hampton Inn & Suites Bloomington/Normal is located within the Shoppes at College Hills just minutes from Uptown Normal, Illinois State University, Illinois Wesleyan University, Country Financial, State Farm Insurance, and Mitsubishi Motors North American Headquarters. Enjoy convenient access to Interstates 55, 74, and 39. See professional hockey, basketball or arena football at the U.S. Cellular Coliseum or take in a baseball game at the Corn Crib. Watch a classic film on the big screen at the Normal Theater, a restored Art Deco theater. Enjoy live theater in an outdoor Elizabethan-style venue at the annual Illinois Shakespeare Festival at Ewing Manor. Dine at Destihl Restaurant & Brew Works, Joe's Station House, Logan's Restaurant or Flat Top Grille. The Normal area offers a variety of courses for golfers including Highland Park Golf Course and Arnold Palmer's Signature Golf Course, The Den at Fox Creek. Take the kids to the Children's Discovery Museum, Miller Park Zoo or Challenger Learning Center. Tour the David Davis Mansion, the Victorian home of the 19th century U.S. Supreme Court Justice.Relax in one of our 128 guest rooms and suites with 32-inch HD TVs and free high-speed internet access. Finish a presentation for tomorrow’s meeting at the work desk or convenient lap desk. If you’re traveling with family or prefer additional space, reserve a spacious one-bedroom or studio suite. Our fitness center and indoor swimming pool offer the perfect spot to unwind after a long day. ... more   less 
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Also Known As:
Hampton Hotel Normal
Hampton Inn And Suites
Hampton Inn Normal
Normal Hampton Inn
Hampton Inn & Suites Bloomington-Normal IL

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