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“Nice stay, Great staff”

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Hampton Inn & Suites Bloomington-Normal
Ranked #2 of 12 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Tullahoma, Tennessee
Level 6 Contributor
206 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Nice stay, Great staff”
Reviewed 17 August 2014

We were recently in the area for a couple of days and decided to stay at the Hampton Inn as they could guarantee the room we wanted. We were very pleased with the room, staff, breakfast and facilities. The hotel is located conveniently to several stores and restaurants. Our stay was quiet and comfortable and we will return.

Room Tip: There is no view. Upgrade to a suite... duh, its a suite.
See more room tips
Green Features: Lots of recycled products in use such as water cups, coffee cups, cereal bowls, etc. Low flow showers and towel and lunen laundry choices.
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank JRockTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 25 August 2014
Hi 'jr37388', thank you for taking the time out of your busy schedule to complete a review on your recent experience at the hotel......safe travels to you and yours......
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604 reviews from our community

Traveller rating
    439
    128
    23
    8
    6
See reviews for
231
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194
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Tullahoma, Tennessee, United States
Level 6 Contributor
92 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 August 2014

I used to live in Normal, and was going back for a short weekend visit. While I usually stay at the Marriott in Uptown Normal, they could not guarantee me a king size bed. My husband is over 6 feet tall and I have long arms and legs that have minds of their own while I sleep, so a smaller bed would not do. Instead, I reserved a room at the Hampton. I am pretty glad I did. Eric, the gentleman who was working the night we checked in, was very kind and courteous, even though we checked in at 1:00 AM. When my husband got a little dizzy from being road weary and fell in the room right after we checked in and broke a lamp and a CFL light bulb with his noggin, Eric came right up and cleaned everything up for us, after making sure that my husband wasn't injured (just his pride).
The wonderful lady at the front desk the next morning was just as nice and courteous. It was a Saturday morning, and as I moved away from Normal several years ago, I knew that store locations and hours had probably changed (I wanted ISU stuff to take home with me). She told me where to go and which stores would most likely be open on Saturday and even recommended which store to go to.
The rooms were clean and the cool (I hate a hot hotel room) and the hotel was very quiet. The only drawback we had was that the place we went to for dinner made both my husband and myself very ill, which put a damper on our weekend. But that wasn't the hotel's fault.

They have changed where I will stay when I visit Normal from now on.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennaRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 25 August 2014
Hi 'JennaRock', thank you for the EXCELLENT review from and EXCELLENT guest. Sounds as though you've found a new 'home away from home' while visiting Normal. Yep, Eric (and the rest of our team) are gems. Should we ever fall short of your expectations, let me know. We'll see you again and safe travels......
-richard
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Lexington, United States
1 review
Reviewed 13 August 2014

Nice hotel, friendly staff. Unfortunately, we experienced an annoying thumping from the room above, for several hours. It sounded like children running around. Since we were on a relaxing retreat, it really took away from the experience we came there to have.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Marshall R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 21 August 2014
Hi 'MarshallR',
Thank you for taking the time to report on your recent experience. If you have a moment, can you please contact me so I can determine what this 'thumping noise' is and get it corrected?? I appreciate it. Safe travels to you and yours......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

We always stay at the Hampton Inn and Suites when coming to Bloomington-Normal and over and over we can't say enough positive things about it. From check in to Breakfast this Hampton is spot on!
Thank you to Richard who always takes care of us and to the kind and caring staff going above and beyond to make our stay the best possible.
We once again will be staying with you in September and looking forward to another wonderful stay!!! Thank you Hampton and all your Staff at the Towanda Ave Hampton!!! You really have become our home away from home!

Room Tip: upgrade to a suite, it is worth the small additional amount
See more room tips
  • Stayed June 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank Kellndee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 21 August 2014
Hi 'Kellndee',
Thank you for taking the time out of your busy day to share with the world your recent experience. It's our pleasure to host y'all and please should we ever fall short, don't hesitate to let us know. See you next month......
-richard
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Mt Zion
Level 2 Contributor
8 reviews
4 hotel reviews
Reviewed 11 August 2014

Enjoyed our stay. Especially enjoyed the desk staff. they were friendly and helpful. Room was perfect and the breakfast was one of the best. If you look for the hotel from Tawanda Ave which is their address it is very hard to find. Not marked well.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank MtZionJeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 21 August 2014
Hi 'MtZionJeri', thank you for taking the time out of your busy day to report on your recent experience with us......
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 5 Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 11 August 2014

Here's what I expect from a Hampton Inn: a clean, fairly generic lobby, friendly staff, clean fairly-generic room, clean bathroom with plenty of towels, a well-lit parking lot, decent breakfast buffet.On our one-night stay, the Hampton Inn in Normal met my expectations.
Check in was quick and when I asked to be placed away from the elevator, the desk clerk placed us in a queen-queen non-smoking on the top floor halfway down the hall, about 6 rooms from the elevator. Thank you, it was a perfect location.
Our room was clean for the most part....and I know I am picky when it comes to this, but the carpet was unclean enough to leave some dirt on my white socks. Now I know hotels can't possibly shampoo carpet between each guest and they do vacuum, but I get the heeby-jeebies when the carpet isn't clean. It's a very personal quirk, so please don't judge this hotel by my standard. The rest of the room was clean, no dust, and the bathroom was spotless.
The decor is updated, it looks like an HGTV designer chose the furnishings. The bed is high and fluffy...a tad too soft for my taste. The pillows are plentiful and range from fluffy to medium-soft. I prefer a more sturdy pillow.
The shower pressure was very good.
We didn't use the pool or workout room.
Our stay was very good and this Hampton Inn completely met our expectations.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank kkasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 21 August 2014
Hi 'kkasi', thank you for the "completely thorough" review of your recent experience with us......you touch on many qualities which set us above the rest. Thanks again and safe travels to you and yours......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
443 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 8 August 2014 via mobile

It may be a little hard to get to by weaving around a number of shopping areas but worth the effort. It is clean and well staffed. Fits into the Hilton line well by being a good quality location. There is also a nice restaurant next door.

Stayed August 2014, travelled on business
Helpful?
Thank djdahlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, General Manager at Hampton Inn & Suites Bloomington-Normal, responded to this review, 21 August 2014
Hi 'djdhalen', thank you for taking the time to review your experience with us......
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Bloomington-Normal

Property: Hampton Inn & Suites Bloomington-Normal
Address: 320 S Towanda Ave, Normal, Bloomington-Normal, IL 61761-2212
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Normal
#1 Green Hotel in Normal
#1 Family Hotel in Normal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Bloomington-Normal 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
first class hospitality in the heart of Central Illinois.Hampton Inn & Suites Bloomington/Normal is located within the Shoppes at College Hills just minutes from Uptown Normal, Illinois State University, Illinois Wesleyan University, Country Financial, State Farm Insurance, and Mitsubishi Motors North American Headquarters. Enjoy convenient access to Interstates 55, 74, and 39. See professional hockey, basketball or arena football at the U.S. Cellular Coliseum or take in a baseball game at the Corn Crib. Watch a classic film on the big screen at the Normal Theater, a restored Art Deco theater. Enjoy live theater in an outdoor Elizabethan-style venue at the annual Illinois Shakespeare Festival at Ewing Manor. Dine at Destihl Restaurant & Brew Works, Joe's Station House, Logan's Restaurant or Flat Top Grille. The Normal area offers a variety of courses for golfers including Highland Park Golf Course and Arnold Palmer's Signature Golf Course, The Den at Fox Creek. Take the kids to the Children's Discovery Museum, Miller Park Zoo or Challenger Learning Center. Tour the David Davis Mansion, the Victorian home of the 19th century U.S. Supreme Court Justice.Relax in one of our 128 guest rooms and suites with 32-inch HD TVs and free high-speed internet access. Finish a presentation for tomorrow’s meeting at the work desk or convenient lap desk. If you’re traveling with family or prefer additional space, reserve a spacious one-bedroom or studio suite. Our fitness center and indoor swimming pool offer the perfect spot to unwind after a long day. ... more   less 
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Also Known As:
Hampton Hotel Normal
Hampton Inn And Suites
Hampton Inn Normal
Normal Hampton Inn
Hampton Inn & Suites Bloomington-Normal IL

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