Upon arrival the clerk Adam was nice and knowledgeable. I unpacked and dialed "0" to ask a question. I hear upon answering "they killin me today, UGH, hello". Someone doesn't like their job obviously. When returning from dinner I get ready for bed around 9:45pm. Pull comforter back to find STAINS on middle pillow and all over the comforter. Plus MULTIPLE hairs. Beyond disgusting. I dial "0" and ask for the sheets to be changed. 30+ minutes later housekeeping decides to finally come and says "it ok it chemical". Well I don't think it's ok and the hairs indicate this bed wasn't cleaned after the last guest. She replaced the sheets but placed the newly clean pillows ON THE FLOOR. I was so tired I gave up and slept without pillows. Next day housekeeping cleaned but left the pillows on the floor. Next day I asked for additional shampoo, twice, each time it was going to be brought up but never was.
HORRIBLE SERVICE AND CLEANLINESS. Lobby decor is amazing tho.
- Official Description (provided by the hotel):
- Renaissance Chicago North Shore Hotel offers refined luxury and superior service moments Fortune 500 companies and Northwestern University. Our Northbrook, Illinois hotel's location is ideally situated a short drive from beautiful Chicago Botanical Garden as well as Ravina Park. We invite you to stay with us in our AAA 4-Diamond award-winning accommodations, which include stunningly appointed guest rooms and guest suites. Each of our rooms features ultra-plush bedding, premium bath amenities and high-speed Internet. On our property, guests enjoy lavish gathering spaces, 2 full-service restaurants and a lounge showcasing cocktails and live entertainment. If you are planning an event in Northbrook, we can host you and your colleagues, friends or family for an elegant function or gathering. ... more less
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- Also Known As:
- Renaissance Northbrook
- Northbrook Renaissance