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“A very nice stay”
Review of Hilton Northbrook

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Hilton Northbrook
Ranked #1 of 4 Hotels in Northbrook
Certificate of Excellence
Selby, South Dakota
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A very nice stay”
Reviewed 1 October 2012

Stayed at this hotel weekend of September 28 - 30 for a family event. Very nice king room in the west wing. Comfortable bed Refrigerator, microwave. Desk, recliner. Workout room had hand weights along with treadmills. Pool, hot tub and sauna [which did get nice & hot!]. Coffee in the lobby in the mornings.Only meals I ate there were part of the reception so can't report on the restaurant.

My only reason for not giving it five stars is the location. You WILL need a car to get to anything. No shuttle to the airport, and the hotel says a cab will cost $33 for that trip. They do have a shuttle which will take you five miles from the hotel, but I didn't see anything within that radius worth going to. There is a train station [Prospect Park, North Central Service] so you can get into the city, and it is about 2 miles away, so perhaps the shuttle could take you there. However, there is no train service to the city on the weekend on that line!!

  • Stayed September 2012, travelled with family
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Helpful?
Thank jerseyinsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director room Divsion at Hilton Northbrook, responded to this review, 2 October 2012
Good morning and thank you for staying with us, we value your Loyalty and look forward to seeing in the future.

The hotel does offer Complimentary shuttle service to the Northbrook Metra line that is availible 7 days a week the weekend pass is $7.00.

When you arrive at Union Station the Chicago Water taxi is located on the river north of Union Station across from the Lyric Opera house a day pass is $6.00 the stops are Madison, Michican ave, Gate way park and China town..

The Water Taxi is availible April through the end of October

Have a Nice day and GO BEAR'S!!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
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Colorado
Level 6 Contributor
220 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 29 September 2012

Checkin was fast and efficient. The upgraded room we received had a gigantic jacuzzi tub and seperate shower. The neighborhood seemed safe and had lots of nice mature trees. The executive lounge is closed during the weekends but the breakfast downstairs has pretty nice options. The crossaints the morning we were there were a bit heavy/stale but all other breads/fruits and hot items (eggs, hashbrowns, bacon, etc) were very good. The bed was very comfortable, slept very well however the AC unit in the room was over the top loud. This turned out to be a good thing as we could hear neighbors outside the room and upstairs clearly. The loud AC did drown out the other noises at least. If we were in this area again, we would likely stay here.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank Traveler8Colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, 2 October 2012
Good afternoon and thank you for staying with us, we appreciate you taking the time to give us such a positive review.

We look forward to seeing you in the near future.

Have a great day..
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Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 September 2012 via mobile

I stayed here for a recent business trip. They were sold out of rooms for one night of my trip but the other night was a pleasant stay. Quick, easy check in. The room was clean and nice. Bed was a little uncomfortable but overall I enjoyed my stay.

  • Stayed September 2012
    • Value
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Helpful?
Thank bendoMWLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, 27 September 2012
Good afternoon and thank you for staying with us, we value your loyalty & patronage

We apprecaite you taking the the time to give us such a good review

Have a Great weekend
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Virginia Beach, Virginia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 September 2012

We are Hilton Gold members (recently demoted from Diamond) who were in Chicago for a wedding August 11. It was very nice. Plenty of parking, nice lobby. Typically we get water bottles and discussion about happy hour. No such here which knocked it 4 stars. The bar downstairs has no happy hour specials and didn't know anything about gold lounge, either did the front desk. There is a hidden elevator around the corner that takes you to it but it's not complimentary like most Hilton's. But the elevators are big, hallways bright. Rooms are expected. Breakfast is nice though average. Nothing more than normal but coffee came fast every morning. Lots of seating downstairs if you want to read or meet with a group. The rooms were large, bathrooms nice. Typical of most Hilton's. The staff provided our group shuttles to rehearsal and reception. They were very friendly and good customer service making sure all knew shuttle had arrived and helped many with too much alcohol get on and off safely. Be aware this is in Northbrook so not on the L or near Wrigleys if that's what you want. It's a drive into the city (depending on traffic 15 min to Lincoln park, 1.5 hours back from Lincoln park) but a nice hotel compared to downtown hotels. Working tv, hot water, alarm clock. When we checked in I noticed the alarm clock was about 3 hrs off. I called the front desk and someone came up to fix within 5 minutes. Housekeeping brought plenty of towels.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank PhantomVixen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Divsion at Hilton Northbrook, responded to this review, 12 September 2012
Good afternoon and thank you for staying with us, we appreciate you taking the to give the hotel and staff such positve feedback.

The Executive lounge is closed on the weekends and I would like to apologize for the inconvenience this caused you.

I noticed your comments about the helpfulness of our transportation specialists and will reconize them for their efforts at our staff meeting.

Have a Great day and the last days of summer.
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1 review
Reviewed 6 September 2012 via mobile

Location is great! It took me about 15 minutes to get to O'hare. The rooms were clean and the bed was very comfortable. The in room dining doesn't offer a lot of healthy options. Overall nice hotel though. I will stay there again!

  • Stayed July 2012
    • Value
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Helpful?
Thank Bendomwht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Divison at Hilton Northbrook, responded to this review, 12 September 2012
Good morning and thank you for staying with us, we appreciate you taking the time to review our hotel and staff. I would like to also thank you for noting our proximity to O'Hare Intl Airport.

We do offer a town car service that offers a flat rate of $35.00 each way for up to 3ppl.

The company is 101 Express their direct number is 847-808-0101..

Have a Great day and enjoy the last days of summer....
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Toronto, Canada
Level 5 Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 September 2012

We stayed at this hotel for 4 nights. The rooms were clean and the bed was comfortable. The staff were not welcoming and not helpful at all. Every time we asked a question, we were faced with an attitude that gave us the impression that we should not have asked.
The hotel was too far from Chicago (about 1h). It is approximately 20 min away from the train station. There was a shuttle service that you had to book and they were not always available. You had to call them to be picked up and often times they told us that they are not available and therefore we had to take a taxi from the train station to the hotel which costed us $20. I found that if you do not have a car and you do not want to stay in this deserted hotel, you have to spend a lot on transportation.
The shuttle driver also misled us. We told him that we want to go to a shopping mall and he told us the shopping mall is not good and instead he suggested that we go to a Plaza called the Glen. There was nothing but expensive stores and a few restaurants and we had to wonder there for hours before he picked us up. When later we went to the mall, we found out that it is actually much better for shopping since there were lots of stores and a lot of sales going on.

  • Stayed August 2012, travelled on business
    • Value
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Helpful?
Thank panjegoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, 6 September 2012
We are glad you enjoyed our clean and comfortable bed. However, I’m truly sorry we missed the mark on delivering outstanding service. I always appreciate hearing from our guests – including places of improvement. I apologize that our staff was not their usual warm and welcoming selves and I have taken your comments to our team to ensure that in the future we do a better job of delivering our brand promise. I’ve passed on your comments to the shuttle service so that we can work together to improve service times. The next time you have the opportunity to travel to the area, I do hope that you will be our guest again – thank you for your review.
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Fort Wayne
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2012

Room was extremely quiet. Loved that there is no noise in this hotel once in your room. A number of great resturants just south of the place. Near the Interstate...easy to find. Well worth staying. Only thing...and this is extremely minor. Staff uses the same elevators so in the afternoon you usually share a ride with a laundry cart..(again extremely minor issues)

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Brentnscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, 30 August 2012
Good afternoon and thank you the Excellent review

We are glad you enjoyed your stay and had good night sleep

We look forward to seeing you in the near future

Have a nice Labor day weekend
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Additional Information about Hilton Northbrook

Property: Hilton Northbrook
Address: 2855 Milwaukee Ave, Northbrook, IL 60062-6103
Phone Number:
Region: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Northbrook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook

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