Hello! Loyal Hilton HHonors member with a less-than-stellar experience at this hotel.
First impression...lacking any update from the exterior should be the first warning sign. Upon entering the facility it smells like an old KFC restaurant! It doesn't get any better as you enter your room with the strong aroma of oranges apparently in an attempt to cover up the old and musty furnishings.
Check-in was not to Hilton standards. As a Diamond, I was just checked in and handed key packet. No acknowledgement of status. Despite the hotel being 80% full (as mentioned by a nearby desk clerk) and better rooms being available online same-day, no upgrade even offered (I asked) as HHonors allows for. The hotel has an executive lounge, but that was closed on the weekend. Instead they give you chits and send you to the busy public lounge for a soda and an app...not even close to an executive lounge experience!
The pathetic excuse of a business center is just that...pathetic. The monocrome laser printer bleeds toner on copies rendering them useless. Don't even both using the other computer that is attached to the color printer. Upon printing your second page (which takes 5 minutes), the machine jams up. Obviously rather than fixing or replacing this faulty machine, they hang a sign that says that it is not for use making multiple copies! The best part is the keyboard which is a cesspool of crud stuck to the keys turning them from ivory to grey....ick!
Moral of the story...save yourself the $$$ and head elsewhere where the management appears to take care of guests better than treat them as a number.
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- Also Known As:
- Hilton Northbrook Hotel Northbrook
- Northbrook Hilton Hotel
- Hilton Hotel Northbrook