I have come to accept that most Hilton properties (regardless of brand) are average at best in the US. Internationally, however, they shine.
So, I had little expectations when I booked this hotel for a night. I am a Diamond member and tried to request an upgrade to the 'forest view / jacuzzi tub' room but was told that room category was not among those I could be upgraded to. So I booked it flat out, although a little annoyed already.
Check in was easy enough, quite pleasant and swift. This is a conference hotel so I knew it'd be a mile or so to my elevator...and of course the (very small) gym is by the reception area...
The room itself was a bit odd with partial walls, etc - very, very dated and smelled a little 'muggy'. AC was set ridiculously low so I had to 'defrost' at first. On the upside, there was actual body wash gel in the bathroom (the liquid body wash is something many Hilton brands will make you ask for - for some odd reason). The tub....well...it's more of a foot soaker...I am 6'2...no way to get in there and be comfy. However, we're still at 3 stars. But then I discovered the mold in the shower (see picture). The room itself appeared clean but every time I see mold I can't help but wonder why a hotel would not bleach its bathrooms...so now I am assuming other things are also only superficially clean...And the forest view doesn't start for a bit...one's eyes first have to ignore the parking lot that your room oversees as well. A bit...misleading...
I tried to get a room change and was told I'd hear back as it required some sort of approval. Well, I stayed for one night and never heard back. So now we're at 1 star...the 'lounge', while very dated, tiny and stuff, was actually not bad..nice small selection of warm and cold dishes, juices, milk, coffee, water and fruit. So that brings us back to 2 stars. I couldn't find an email address for the manager of the hotel on their website (that's always a bad sign) - if one was listed, I would have reached out to them instead. All said and done, as of right now, I'd likely not go back there unless I had to.
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- Also Known As:
- Hilton Northbrook Hotel Northbrook
- Northbrook Hilton Hotel
- Hilton Hotel Northbrook