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“Excellent location”

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Drury Inn & Suites St. Louis O'Fallon, IL
Ranked #1 of 12 Hotels in O'Fallon
Certificate of Excellence
Reviewed 18 November 2013

The location is great (here on business to Scott AFB). There accommodations are nice and there's great value with the free continental breakfast, free food for dinner and complimentary drinks. Would stay here again

  • Stayed: November 2013
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Thank JDketchum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 - 244 of 344 reviews

Reviewed 7 November 2013

We stayed here a couple nights while attending a family function. The hotel is very clean, the staff is very courteous, and we were very pleased with the amenities. The rooms are very nice. We also found that the location right off the interstate was very convenient. We would stay here again. (My only reason for not giving it the full 5 stars is that I learned on checkout that they allow pets. While this may not bother some travelers, I was a little taken aback to encounter dogs in the lobby, elevators, etc.)

  • Stayed: November 2013, travelled as a couple
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Thank Kokotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

Hotel staff was AMAZING! The hotel was very clean and pool areas was nice. Hotel is about 20 minutes from Downtown St. Louis, but it was a straight shot right to downtown. Hotel was right off the interstate and in a very good part of town. Will surely stay here again!

  • Stayed: October 2013, travelled with family
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Thank tlongino07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

We recently traveled thru the area and decided to spend the night for sleep. I called a couple places while we pulled in the vicinity and the customer service over the phone surpassed the other hotels which helped make our decision since the representative took the time to offer the best rate. We arrived at 9:30pm and I asked for an upgrade and since we are Drury Gold Key member he graciously assignd us to a 2 room suite. He also reminded us that the pool was open until 10pm so my children could exert some energy. Pool area, lobby and common area very nice and inviting.
We were on the 4th floor and the room was VERY spacious with living room, and bedroom with 2 comfortable queen beeps separated by the bathroom and long hall with fridge, sink, and microwave with counter space. Room was quiet with no noise noted from above or on the side.
A wonderful night stay and will definitely return!

Room Tip: Ask for an upgrade to 1 bedroom which is very spacious
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  • Stayed: October 2013, travelled with family
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Thank aelsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

I stayed at this Drury Inn while I was on a business trip. I woke up with my body completely covered in bed bug bites. After speaking with management, they preceded to tell me I was imagining things. They did however call in an independent company who found that my room was infested. The manager called me at work and asked that I come back to the hotel to sort things out. When I got back to the hotel, they had deactivated my key and only allowed me in my room, accompanied by a male manager, to gather non fabric items. I later caught the manager exiting that room with all of my clothing and belongings by himself. I later had to hand over all of my clothing including my undergarments to this male manager to heat them. Very humiliating. They confiscated my luggage claiming it could not be treated and promised they would reimburse me. That has yet to happen. Management handled this situation horribly! I still have scars from the bites. Don't stay here!!!

Room Tip: Don't stay here!
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  • Stayed: December 2012, travelled on business
    • Cleanliness
3  Thank Amy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, Manager at Drury Inn & Suites St. Louis O'Fallon, IL, responded to this reviewResponded 16 October 2013

Thank you for your feedback regarding your recent hotel visit. Please accept my sincere apology that we did not live up to your expectations and you did not enjoy your stay with us. As the new manager at this hotel, I can assure you that your experience and comments have been shared with our team to help improve our service. Our procedure in the case of an infestation is very thorough once confirmed. The room is taken out of service and is not placed back in our inventory until a licensed professional indicates the room has been cleared.

Just as we cannot control whether bed bugs are brought to our hotel, we also want to protect you from taking them home with you, and heat is the recommended treatment. Again, I apologize about the poor communication while treating your room. Input from our valued guests, like you, enables us to improve our product and services and take actions to ensure similar situations can be avoided in the future. Please know that we treat this matter very seriously, as we always strive to deliver the best service and experience to our guests.

I would like to touch base with you to further discuss your concerns. Please contact the hotel directly and ask for me. Thank you again for your feedback; and I hope you will give us another chance the next time you are in the area.

Sincerely,
Kevin Wheeler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

I'm not normally one to submit on-line reviews and comments, but travelers should know about this hotel. I travel a lot for business and stay in all the "5-star" places, but this Drury Inn surpasses them all. It is fairly new, immaculately clean, spacious, QUIET, offers complementary food, drinks and wi-fi, and a staff who treat you like you're family. Everyone from the front desk to food and beverage to housekeeping staff give the feeling that they are truly glad you're their guest. We live only 15 minutes from this location and could have gone 15 minutes the other way to stay in St. Louis for our weekend getaway. We are so glad we chose the Drury in O'Fallon. Besides being a great hotel, there are plenty of nearby restaurants, shopping, an excellent movie theater and even a Starbuck's right next door. We really enjoyed our stay and will return soon.

Room Tip: For couples looking for a quiet retreat, book one of the corner jacuzzi rooms. Ours was on an upper...
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  • Stayed: October 2013, travelled as a couple
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

OMG!! Love this place!! We got comp drinks and snacks at the bar with a punch card...snack bar you could make a meal out of (hot dogs, nachos, salads, chips, mac n cheese...i mean really!!)....delish and drinks were great, too. this place is beautiful , right off the main drag and the hospitality was superb with everyone being very nice and helpful. pets accepted here. rooms were great and very clean. we will return :-)

  • Stayed: September 2013, travelled with friends
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Thank karenk00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites St. Louis O'Fallon, IL

Address: 1118 Central Park Dr, O'Fallon, IL 62269-1769
Phone Number:
Region: United States > Illinois > O'Fallon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in O'Fallon
Price Range: £91 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites St. Louis O'Fallon, IL 3*
Number of rooms: 180
Official Description (provided by the hotel):
Traveling to downtown St. Louis? Stay at Drury Inn & Suites St. Louis O'Fallon, IL Located on the Illinois side of the Mississippi River, it's only a 20-minute drive downtown via I-64. Our hotel is near Shiloh and Scott Air Force Base, and a short drive to Belleville. Enjoy a free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites o`Fallon
Drury Inn & Suites o`Fallon Hotel o`Fallon
Drury Inn o Fallon
Drury O'fallon
Drury Inn & Suites St. Louis O'Fallon, IL United States

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