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“Glad it was a one night stay!”
Review of Sleep Inn

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Sleep Inn
Ranked #6 of 12 Hotels in O'Fallon
Elgin, Illinois
Level 5 Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Glad it was a one night stay!”
Reviewed 12 July 2014

We were redeeming reward points from frequent stays at Choice hotels. We gathered an additional person for our trip and expected there would be a couch at least or a fold out couch at best in the room. OOPS...........wrong assumption!! There were no rooms available with two beds. We were offered a suite as an alternative. We ended up having to pay more for the suite in additional fees as we would have paid out of our pocket for a two bed room.
When we came in about 10.00 pm after dinner we discovered the bed in the other half of the suite had no linens and there were no towels for the third guest. Front desk did supply them but ..........
The so called hot breakfast was cold and the egg servings hard. I ended up depositing my breakfast in the garbage and drove to Springfield for breakfast.

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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin E, General Manager at Sleep Inn, responded to this review, 10 November 2014
Dear Guest,
I am so sorry that your room was not what you expected. I would also like to apologize for the condition of the breakfast. Since your stay we have made improvements to our breakfast in order to provide a better experience for our guests, and we hope that you would give us another chance to provide you with the top notch coustomer service and property you are acoustomed to.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2014 via mobile

The staff was so thoughtful that they made the two rooms I booked adjoining rooms without being asked! The breakfast was good and the pool was a great way to end the day. Will stay there again!

It is close enough to St. Louis that we didn't feel like we were driving forever to get where we were going (zoo, science center, Grant's farm...). There were also several restaurants to choose from in the area.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Sara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Illinois
Level 4 Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2014

This room had a comfortable bed, nice lighting options, and updated furnishings. It was clean and quiet, exactly what people need when staying at a hotel. Our room had only a small shower but was fine with us for our week-long stay. Also has very affordable CLC rate.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014 via mobile

This is an older hotel. It wasn't the cleanest since we had spider webs in different corners of the room. Our bathroom exhaust didn't work either. Some if the staff was not on the friendly side. They didn't keep the breakfast offered stocked up.

Stayed June 2014, travelled with friends
Helpful?
1 Thank lobo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level 6 Contributor
254 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 8 May 2014

Old Sleep Inn. Adequately clean, indoors and out. Rooms are standard Sleep Inn, and generally clean. Bed was better than many, HVAC was updated and generally quiet, and Internet was fast. Breakfast was standard Sleep Inn. Convenient walk to IHOP - other restaurants you need to drive to.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave4_-_3W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, MO
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 May 2014

I disagree with some of the reviews that the place is outdated. In fact, I found the rooms and facility to be rather "updated". What I do agree with is HORRIBLE service and filthy dirty. This could be an excellent hotel IF the management would do a better job. The elevator hasn't been vacuumed in a LONG time, there was hair around the sink that didn't belong to us, hand prints along the bed skirt and when I spoke to the night manager, he made a face at me and walked away instead of responding. NOT COOL!

The breakfast the next morning had "old and crusty" cheese slapped in the middle of an omelet. That is actually what earned them the poor rating from me.

Clearly you can tell the staff couldn't care much less, the one cleaning staff that I saw looked like she was going to a modeling audition rather than coming to clean and you already heard about the night manager.

All in all, I'd say if this hotel did a few strategic fires and hire a few people who care about their hotel, this could be an excellent place to stay (for all the reasons others have listed.)

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank skimedickc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Sleep Inn, responded to this review, 5 May 2014
Thank you for your comments regarding your recent stay at our Sleep Inn. The discrepancies in service and quality you mentioned are certainly not what we want our guest to encounter when they stay with us. We consider such feedback as a valuable resource which helps us as we continuously evaluate our operation. You specifically mentioned the quality of the omelet we served on the morning of your stay. This particular item is usually enjoyed by our guest so it makes me wonder if possibly it was overcooked or had been sitting out to long. I will speak with our breakfast staff in order to make improvements in this area. Thank you for your comment about our design and furnishings we are glad you appreciated the investment we have made in our property. We will address the inconsistencies you mentioned and will strive to make the necessary corrections. Thanks again.
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Kansas City
Level 6 Contributor
206 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 15 April 2014

My husband and I were traveling back to the KC area from Florida. We decided we wanted to try to get to the St. Louis area from Atlanta in one day. Based on other reviews, I thought this would be a good stop over before traveling on to KC. Boy, was I right!! It was great to stop here (very easy to get to off the interstate) and kept us from getting log jammed in the evening trying to get into St. Louis because of closed roads going into the city. The hotel was in great shape. I'm not sure I understand people who said it needed updating. Our room had very up-to-date furnishings, linens, etc. If you need a clean bedroom, clean bathroom, comfortable room with a good tv, nice space, and good breakfast in the morning, this is a great location. Hotel personnel were friendly (very sweet Breakfast attendant). Not all hotels offer waffles that you can make yourself, an egg dish, sausage, yogurt, pastries, coffee, etc. included in the room rate. We were very satisfied with our stay and would stay here again in a heartbeat.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn

Property: Sleep Inn
Address: 140 Venita Dr, O'Fallon, IL 62269-1881 (Formerly Americas Best Value Inn & Suites-O'Fallon/St. Louis)
Phone Number:
Region: United States > Illinois > O'Fallon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in O'Fallon
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn 2*
Number of rooms: 71
Official Description (provided by the hotel):
Offering convenient access to Downtown St. Louis, the Sleep Inn(R) in O'Fallon, IL is close to several shopping malls and industrial parks including St. Clair Square Mall. •Free hot breakfast •Free wireless high-speed Internet access •Free newspaper (M-F) All spacious guest rooms offer a flat-screen television with cable, coffee maker, refrigerator, microwave, pillow-top mattress, hair dryer, alarm clock, iron and ironing board. Some rooms feature a desk, and whirlpool. ... more   less 
Reservation Options:
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Also Known As:
Americas Best Value Inn And Suites-o`Fallon/St. Louis
Americas Best Value Inn & Suites-o`Fallon/St. Louis Hotel o`Fallon
Sleep Inn o Fallon
o Fallon Sleep Inn
Sleep Inn United States/IL

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