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“Average facility but great price”

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 8 Hotels in Oak Brook
Certificate of Excellence
Arlington, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Average facility but great price”
Reviewed 11 March 2014

Friendly staff, incredible airline employee discount, clean room. My only complaint is the pool/hot tub area. Not very clean. Hot tub was luke warm and had very weak jets. Other than that I highly recommend it. For this trip I really would have loved a decent jacuzzi. Breakfast was great but on the expensive side. Almost $20 per person. Directly across the street from a mall and many restaurants.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CorpusFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 March 2014
CorpusFamily,

I am sorry about the cleanliness issue you had at the pool. Raul, our executive housekeeper shared your comments with the team, and are working to not repeat our mistake.

We really do thank you for staying with us, and for taking the time to share your experience.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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938 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
New Jersey, United States
1 review
Reviewed 10 March 2014

I've stayed at this hotel many times for business. Everything is usually great and Tony behind the bar is helpful as well. However, this time 4 or 5 channels on the TV just didn't work. Although the front desk was concerned, they couldn't do anything during my two-night stay unfortunately!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 March 2014
Richard C,

First thank you for coming back to stay with us when you are here on business, and thank you for mentioning Tony, he does do a great job behind the bar in Foxes.

We did get the issue with our reception on the TV's fixed. I am truly sorry about that, as I am sure you know, service providers don't always get issues resolved in a timely manner.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Sterling, United States
1 review
Reviewed 5 March 2014

When traveling for business it can be tough to be on the road and away from home. Fortunately one of the places I stay is the Double Tree in Oak Brook and it is a great home away from home. All because of the great staff that they have. Recommend

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 March 2014
Sharon T,

We truly appreciate your loyalty, and want to say thank you for giving a shout out to our team. We all actually enjoy having such regular guests, which is not always the case in hotels.

We thank you again, and are looking forward to your return!

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moreland, Georgia
1 review
Reviewed 3 March 2014

I always enjoy my stay with DoubleTree Hotels. Always seems to have everything in order and the cookies are awesome and I do not even eat sweets that much. The beds are very comfortable. I would recommend this hotel to anyone.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Troy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 March 2014
Troy R,

Thanks for the recommendation! We truly appreciate your being our guest.

Hospitably,

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san francisco, United States
1 review
Reviewed 19 February 2014

Have stayed here many times. WOnderful experience every time. Staff friendly and helpful. Very nice accommodations. Great location. This time stayed with my entire family (we had several rooms). Everyone was impressed and happy.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 21 February 2014
Joanne C,

We really do appreciate your loyalty, and thank you for bringing your family along this trip. We are all quite pleased to have exceeded your expectations again, and really do look forward to your return!

Thank you again from all of us.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
65 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 February 2014

* professional staff
* excellent swimming pool and fitness center
* good location next to the mall and office centers
* hotel is clean and rooms are well appointed
* free shuttle service for surrounding areas

I would stay here again if I had business in the area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank healsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 February 2014
healsea,

For business or pleasure, Oak Brook offers travelers everything downtown provides, but parking is free! Thank you for being our guest, and for taking the time to share your insight in our property! We look forward to your return.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
1 review
Reviewed 15 February 2014

The Double Tree in Oak Brook was more like a boutique hotel than a big hotel in an even bigger chain. I would make it my go to spot for my business in the sunurban Chicago area. It is convenient to major businesses, shopping and restaurants. The staff was great to me.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 19 February 2014
Janet D,

Thank you so much! With all the choices in Oak Brook, we really appreciate your choosing us! Also, we couldn't ask for higher praise, thank you again, and come back and see us any time!

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chicago Oak Brook

Property: Doubletree Hotel Chicago Oak Brook
Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Region: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Oak Brook
#3 Business Hotel in Oak Brook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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