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“Good stay” 4 of 5 bubbles
Review of Doubletree Hotel Chicago Oak Brook

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 7 Hotels in Oak Brook
Certificate of Excellence
Liberty Township, United States
1 review
“Good stay”
4 of 5 bubbles Reviewed 21 May 2014

WE had a few small problems, card keys did not work properly, pillows were too small, problem with check out communication with staff. We would stay here again despite the few flaws. The rooms are just big enough, we stayed in a handycap room the room could have been slightly larger to accommodate a wheel chair better. The bathroom was very accommodating.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Steven S,

Thank you for taking the time to share your experience. I would like to apologize for the issues you shared, but we are all glad you enjoyed your stay.

We look forward to having you back as our guest.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 reviews from our community

Traveller rating
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    169
    54
    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Galena, United States
1 review
5 of 5 bubbles Reviewed 19 May 2014

I thoroughly enjoyed my stay-very clean and accommodating -everything I needed during my stay. I usually stay elsewhere but wanted to try somewhere different - was so glad that I did. Any future trips to the Oakbrook area I will stay at the Double Tree for sure.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Louise B,

Thank you for giving us the opportunity! We truly appreciate your coming over and staying with us. There are a lot of fantastic hotels in the area, we just think we are the best!

We look forward to your return.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, MI
Level Contributor
120 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

There for a weekend. Room size adequate. Paid $10 extra for a small refrigerator (delivered to our room). Parking garage nice; secure. Foxes Sports Bar / Lounge quite nice; good bar food; attentive service. Breakfast buffet pricey, but quite good. Scrambled eggs were the real thing (don't find that too much any more). Staff friendly, helpful. High school prom going on Saturday night. Nice. Well behaved and chaperoned adequately. Would stay again.

Room Tip: Stay on a floor with an ice machine. Might want to ask for larger pillows.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kal-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Kal-Traveler,

We truly appreciate your kind words, and are currently working on updates to our existing menus to continue to provide an outstanding lunch or dinner option in the area.

Have a fantastic summer!

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 16 May 2014

We stayed here on a hot day and the cooling system did not work correctly. We were told it does not work well on hot days due to the building design. I thought that is what air conditioning was for? This needs to be resolved. Also, we made out reservations as a group but our rooms were spread out all over the hotel - very inconvenient for a group with children. The breakfast buffet was OK at best but nothing great. Where to park for check in was confusing as well. Will not stay here again.

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank D9384NTmichaelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon, United States
1 review
2 of 5 bubbles Reviewed 12 May 2014

Our room was very hot and would not cool down. When asked if there was any way to fix it we were told that this was a very common complaint, but, there is nothing we can do about it. That is crazy.... All food service was excellent... It's not a big deal, however, when we, as a group, are already spending quite a bit more than your internet rate, to have to pay $10.00 for a refrigerator, seems a bit over the top. I could have very easily used over $10.00 worth of ice. Finally, I realize that we were a rather large group, but, the entire time we were there it seemed as if your employees couldn't wait for us to leave. Some were very rude and gave "the look". Trust me, I realize that 10 year old hockey players do not make the best customers, however, I would think that this could be overlooked considering the rather short stay.

  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Stephen F,

We did get the AC fixed in your room, as it was something with the thermostat. I am sorry you did not feel welcome, as your group of kids were great guests. I have shared your comments with the team, as we really don't ever want to make anyone feel not completely satisfied, and glad they stayed.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles, United States
1 review
5 of 5 bubbles Reviewed 8 May 2014

with your pillows and mattress (remarkably comfortable!!), the courtesy of the staff, and the excellent features (see below). only suggestion would be a few more menu options for vegetarians. the pumpkin ravioli was superb!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Madeleine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Madeleine S,

Thank you for taking the time to give us your insight, We are going to update our outlet menus and will make sure to add more vegetarian options.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Ohio
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 7 May 2014

Stayed at this dated property in Oakbrook Illinois last week. While the staff was very welcoming and professional the property itself needs a major overhaul. The furniture in the room should be dropped into a bonfire as it is well beyond its expiration date! As a Marriott rewards member who almost always stays at Marriott properties I decided to try this hotel instead of a Marriott around the corner. This is a very nice part of the Chicago suburbs so I expected this hotel to reflect the area. I hope that this is not a true reflection of other Hilton properties because if it is they have a lot to worry about. Unfortunately I won't be returning, unless it gets an overhall

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Jon L,

Thank you for taking the time to share your experience. We appreciate your giving us a chance, and are taking your input seriously.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chicago Oak Brook

Property: Doubletree Hotel Chicago Oak Brook
Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Region: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Oak Brook
#3 Business Hotel in Oak Brook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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