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“Business Trip”

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 8 Hotels in Oak Brook
Certificate of Excellence
St. Louis, United States
1 review
“Business Trip”
Reviewed 27 May 2014

The hotel and accommodations were excellent. I had a business conference on site and stayed at the hotel. The staff were courteous and polite with the exception of one waitress in the bar that seemed eager to go home at closing. Staying at time shares, I didn't realize that the hotel provides new towels and toiletries each day. Again, great hotel and accommodations.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Josh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
Josh M,

Thank you for your kind words, and insight in to our teams performance. We have reviewed your comments with the folks in Foxes Sports Grille.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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939 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Albany, NY
1 review
Reviewed 27 May 2014

During our stay two individuals stand out.....Denise and Claudia. They went above and beyond in responding to our needs. My wife is diabetic and was running low-sugar and in this hour of distress these two professionals took care of helping with needy orange juice (late at night) and breakfast in the am respectively. I can't thank them enough for their par-excellence service.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sharukh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 22 July 2014
Sharukh,

It is always our pleasure to provide those special touches that make the traveler feel human again. Thank you for choosing us.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakbrook, United States
1 review
Reviewed 27 May 2014

I visited to hotel for a conference. Due to age of the hotel I wasn't sure what the experience might hold, however, it was very pleased. The customer service was beyond words. The staff very accommodating.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 22 July 2014
Sharon J,

Thank you for the kind words about the team, and for taking the time to share your experience.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liberty Township, United States
1 review
Reviewed 21 May 2014

WE had a few small problems, card keys did not work properly, pillows were too small, problem with check out communication with staff. We would stay here again despite the few flaws. The rooms are just big enough, we stayed in a handycap room the room could have been slightly larger to accommodate a wheel chair better. The bathroom was very accommodating.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Steven S,

Thank you for taking the time to share your experience. I would like to apologize for the issues you shared, but we are all glad you enjoyed your stay.

We look forward to having you back as our guest.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galena, United States
1 review
Reviewed 19 May 2014

I thoroughly enjoyed my stay-very clean and accommodating -everything I needed during my stay. I usually stay elsewhere but wanted to try somewhere different - was so glad that I did. Any future trips to the Oakbrook area I will stay at the Double Tree for sure.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Louise B,

Thank you for giving us the opportunity! We truly appreciate your coming over and staying with us. There are a lot of fantastic hotels in the area, we just think we are the best!

We look forward to your return.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, MI
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 May 2014

There for a weekend. Room size adequate. Paid $10 extra for a small refrigerator (delivered to our room). Parking garage nice; secure. Foxes Sports Bar / Lounge quite nice; good bar food; attentive service. Breakfast buffet pricey, but quite good. Scrambled eggs were the real thing (don't find that too much any more). Staff friendly, helpful. High school prom going on Saturday night. Nice. Well behaved and chaperoned adequately. Would stay again.

Room Tip: Stay on a floor with an ice machine. Might want to ask for larger pillows.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kal-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 27 May 2014
Kal-Traveler,

We truly appreciate your kind words, and are currently working on updates to our existing menus to continue to provide an outstanding lunch or dinner option in the area.

Have a fantastic summer!

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 16 May 2014

We stayed here on a hot day and the cooling system did not work correctly. We were told it does not work well on hot days due to the building design. I thought that is what air conditioning was for? This needs to be resolved. Also, we made out reservations as a group but our rooms were spread out all over the hotel - very inconvenient for a group with children. The breakfast buffet was OK at best but nothing great. Where to park for check in was confusing as well. Will not stay here again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank D9384NTmichaelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chicago Oak Brook

Property: Doubletree Hotel Chicago Oak Brook
Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Region: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Oak Brook
#3 Business Hotel in Oak Brook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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