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“Oakbrook Doubletree Hotel”

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 7 Hotels in Oak Brook
Certificate of Excellence
Weatherford, United States
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Oakbrook Doubletree Hotel”
5 of 5 bubbles Reviewed 2 June 2014

This hotel provided the greatest of amenities. Great service upon arrival and during my stay. Unfortunately I was working 12 hours a day but it is close to a lot of good restaurants and right across from the mall for shopping. I like Doubletree the best of all Hilton Chains because of the breakfast and quality of service.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bruce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 22 June 2014
Bruce A,

Thank you for being our guest, and for the kind words about the hotel and our brand, but don't forget the warm chocolate chip cookie with nuts!!

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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917 reviews from our community

Traveller rating
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    173
    55
    22
See reviews for
179
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462
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
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English first
Bourbonnais, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 1 June 2014 via mobile

I first had problems with reservations when I called to ensure that 2 rooms were available and changed the reservation to reflect this. When we got there only one room was on the reservation. Luckily other rooms were available but we had to go through a big hassle to get the other room. One of the rooms had peeling paint which was dropping into the shower. When confronted with these issues the front desk refused to address the issue or to allow me to talk to the manager. This place should be avoided at all costs.

Stayed May 2014, travelled with friends
Helpful?
2 Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 2 June 2014
Keith M,

I am so sorry. Rarely to we perform this way, and I am terribly sorry you were not satisfied. Please call me at your convenience, as I would like to find out the details of your experience, and not repeat such poor service delivery.

Chris Johns0on
630 715-9211
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
1 review
5 of 5 bubbles Reviewed 31 May 2014

The bed and pillows were soft, but firm which allows for a good night sleep after a long flight. The bathrooms are especially clean and bright. The staff was really polite and I enjoy the warm cookie was a welcoming delight, I asked for seconds.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leonie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
Leonie R,

Your always welcome to seconds here in Oak Brook! Thank you for being our guest, and for taking the time to share your experience.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, IL
1 review
2 of 5 bubbles Reviewed 29 May 2014

We paid extra for an upgraded room which was extremely small, no fridge, microwave, etc. We couldn't find a closet, only a locked door. After dinner we came back withe leftovers & had to ask about a fridge. We were told there would be an additional $10 charge for the fridge. That's also when they told us we had to yank at the locked door to open the closet ... too late for me, I had laid our dress cloths on the bed all afternoon. We then went down to the pool/hot tub area. The hot tub temp. was at about 85 with hardly any jet pressure at all. We have stayed at many other hotels and are very disappointed with the Hilton Doubletree Hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gayl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
Gayl J,

I am terribly sorry we did not measure up to your expectations. We have reviewed your feedback with the team, and have the hot tub up to temp, and running.

Thank you for choosing us, and we hope to have the opportunity to do it right the next time.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
5 of 5 bubbles Reviewed 29 May 2014

Great service. Clean and comfortable rooms. Excellent internet connection. Will be my first choice of lodging if ever in the Chicago area. Food was appealing and well seasoned. Great food selections and resturant locations. No complaints!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
Beverly D,

We always appreciate being anyone's first lodging choice in Oak Brook!

Thank you for being our guest.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Michigan
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The hotel staff was very courteous and friendly. Check in was speedy and after walking around chicago all day this was ideal.The whirlpool was also an added convenience. Will definitely be back the next time I visit the area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
Kiwanna T,

We are the perfect location to visit Chicago, and not pay for parking! Thank you for being our guest, we look forward to your return trip.

Chris Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, Arizona
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The hotel was great. Very good customer service, easy check in and out. Great shuttle service to close by entertainment and malls. Large comfortable rooms. Love the lamps in the room that have electrical plug ins for all those computer needs.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review, 14 July 2014
joy w,

Even when traveling for business, our location and complimentary shuttle service makes it easy to relax, and have some fun.

Thank you for staying with us.

Chris Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chicago Oak Brook

Property: Doubletree Hotel Chicago Oak Brook
Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Region: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Oak Brook
#3 Family Hotel in Oak Brook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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