It has been several years since my last visit to this establishment. The new General Manager, Mr. Schoolby, has done much to improve the place in that time. The hotel is now clean and polished. The day staff is much friendlier and accommodating. A smile and a hello is ever present. Unfortunately, the night staff still leaves a lot to be desired. For example, when asked why the concierge lounge had no water, one employee at the front desk simply said they are understaffed and offered no replenishment. No smiles here.
However, the biggest problem here is physical. The bathrooms are ridiculously small and the rooms that face the Oak Brook Mall have an issue with window insulation. These rooms are plenty COLD. Increasing the heat to 78degrees helps but then leaves the part of the room by the door too hot. It makes for an uncomfortable stay. The rooms on the other side of the hotel are not cold, but still have the bathroom size issue.
- Official Description (provided by the hotel):
- Depart from ordinary hotels in Oak Brook, IL, to discover exceptional service and luxurious accommodations at the Chicago Marriott Oak Brook hotel, situated near Lombard, Naperville and Downers Grove. From shopping at Oakbrook Center to visiting Brookfield Zoo, discover all there is to do during your stay. Revitalize the body in this Oak Brook, IL, hotel's over-sized indoor swimming pool or relax in stylish guest rooms featuring plush bedding and deluxe amenities. Indulge your taste buds at 1401 West Restaurant, this Oak Brook, Illinois, hotel's premier dining establishment featuring sumptuous menu options. Or, for those on the go, the on-site Starbucks(R) serves freshly brewed coffee and delicious pastries. Providing the perfect atmosphere for a professional conference or sophisticated soirée, this hotel in Oak Brook, IL, provides the latest in technological enhancements and contemporary décor. Whether traveling for business or leisure, let Chicago Marriott Oak Brook envelop you in sophistication. ... more less
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- Also Known As:
- Chicago Marriott Oak Brook Hotel Oak Brook
- Marriott Oak Brook
- Oak Brook Marriott