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“Chicago Trip”

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Hilton Chicago/Oak Lawn
Ranked #1 of 4 Hotels in Oak Lawn
Certificate of Excellence
Rural
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Chicago Trip”
Reviewed 28 August 2014

Stayed in the Oak Lawn Hilton. The hotel is fine and the staff are good. Free parking is a bonus also so the trip was very enjoyable. There is some noise from the busy roadway and also from the commuter rail line but not a major problem in the room I had on 7th floor.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Johnny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014

Staff and facility are excellent. All the amenities looked very good. When talking to others in the hotel, they were very happy with the accommodations. This facility is in an excellent locations for some shopping and economically priced restaurants.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 August 2014

I have been staying at the Hilton, Oak Lawn for a couple of weeks. It was very difficult to get in through my travel arranger at work but I called directly and Lori got me in and extended my stay for another two weeks. The room is nice, quiet and comfortable and the beds are fantastic. I feel safe and I am close to the area where I am working. There are lots of restaurants including Whitney's onsite which has a fantastic Club Sandwich! Everything is so convenient.

You can't go wrong staying here!

Room Tip: I have stayed in room 904 (two queens) and 714 (King). Both were very good, quiet rooms and all roo...
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank kem12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 August 2014

An amazing room renovation upgrade and wonderful dining experience in Whitney's were presented within the facility. Room cleanliness and décor have significantly improved from previous visits. Room service cuisine was also very good and the response from order to delivery was very appropriate. Front desk staff was NOT welcoming and was disinterested in guests throughout my stay from beginning to end. If a non-electronic folio is desired, it MUST be REQUESTED by the guest.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, CA
Level Contributor
291 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 21 August 2014 via mobile

I stayed at this hotel on my last trip to the area and booked a repeat stay.

They were over booked, and walking guests when I arrived.

The point of this review is that they were professional, courteous and dealt with the situation well. The desk clerk had arranged a local alternative and a more distant Hilton option. He was taking the situation very personally, but stayed professional.

The next day the hotel director called to apologize. He was gracious about and made reasonable accommodation.

I've learned not to expect that travel will always be flawless and easy. I really do appreciate it when folks work hard to make it easy to deal with the inevitable hassles. This Hilton did.

Stayed August 2014
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foshan, China
1 review
Reviewed 17 August 2014

a.Breakfast and dinner:need more dishes like vegetables and fresh meals. b.Room bed: it is too soft and not good to sleep. need more stiffen. c. Room service: need a fridge and a heater for hot water.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sheng X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review, 25 August 2014
Sheng,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Please know that you can request a refrigerator for your room and our in room dining team can provide you with hot water for tea. We have shared your feedback with the culinary team, we do strive to offer the freshest ingredients and will work to make sure the menu reflects this. The team is happy to accommodate any dietary restrictions, please let them know when you sit down and many menu items can be altered to suit your needs. We look forward to improving further during your next visit.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Chicago / Oak Lawn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2014

Nice hotel in convenient location. Close to shopping and MDW airport. The room was clean and the view on the upper floor was breathtaking. Would have been nice to have a refrigerator in the room. Would definitely visit again.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 614marvaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review, 25 August 2014
Marvaj,
Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. Please know that you can request to have a refrigerator delivered to your room. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Chicago / Oak Lawn
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chicago/Oak Lawn

Property: Hilton Chicago/Oak Lawn
Address: 9333 S Cicero Ave, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453-2517
Phone Number:
Region: United States > Illinois > Oak Lawn
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Oak Lawn
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Chicago/Oak Lawn 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Our Midway Airport hotel is perfect for business and leisure travelers. Our Hilton Chicago/Oak Lawn offers complimentary airport shuttle with house phone at baggage claim. All guests can take advantage of our complimentary WiFi, and access to our indoor swimming pool and fitness center. Just 4 miles South of Midway Airport and Orange Line train to downtown Chicago. 3 blocks to Chicago Metra Commuter Rail Train. Easy walking distance to area shopping, dining and entertainment. ... more   less 
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Also Known As:
Hilton Oak Lawn Hotel Oak Lawn
Hilton Hotel Oak Lawn

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