The facilities in this hotel is okay but the service is completely terrible. The manager is rude and kind of impatient. I have booked a two beds suite for three nights a month ago. But the hotel did not contact me to updates the reservation. When I arrived there, they told me there is no two beds suite for me. What they offered was upgrading the suite with $100/night fee or staying in the one bed suite. The manager refused to cancel the reservation and charged the full price. What makes me very uncomfortable is their attitude is terribly arrogant and they only cared about money instead of the feeling of customers. That maybe how they run their business.
- Official Description (provided by the hotel):
- The Staybridge Suites Chicago-Oak Brook is an all suite upgraded hotel located ideally in the heart of the new renaissance business district of Oakbrook. Each suite, features fully-equipped kitchens complete with pots, pans, dishes and utensils. Double bed sofa sleeper in each suite. Work area is well lit with an expansive desk and ergonomical chair, free high-speed WiFi Internet in suite & throughout entire hotel. Two phone lines with a direct dial phone number and personalized voice mail. Free bountiful hot breakfast buffet is offered every morning. Tuesday, Wednesday and Thursday evening a Sundowner Reception offers a lite dinner entree with free beer, wine and sodas. Library, business center, board room, free guest laundry, fitness center and whirlpool tub. Located 20 miles from downtown Chicago/McCormick Place. Negotiated Corporate rates available. Headquarter hotel for: Joint Commission, MicroTek, SAP, Exelon, McDonald's Corp, IBM, Crowe Horwath, GE, Elkay, & BrainLab. Favored hotel for patients and visitors to Loyola Medical Center in Maywood. Free shuttle to & from office and area attractions. Free ample Parking. Motorcoach Tour groups most welcomed. Close to popular attractions Brookfield Zoo, Morton Arboretum, numerous Golf Courses, two extensive shopping malls. Pet friendly hotel (pet fees & restrictions do apply!). Guaranteed check in time is 3:00 PM daily. ... more less
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- Also Known As:
- Staybridge Suites Chicago Oakbrook Terrace Hotel Oakbrook Terrace
- Staybridge Suites Oakbrook Terrace
- Oakbrook Terrace Staybridge Suites