I had booked a king room. When I checked in, I was given a double bed room. Upon mentioning that to the front desk, I was told "We dont have any king rooms available for the night". This was in spite of I paying extra to book a king room. I was told, "please talk to the general manager tomorrow morning".
Next morning, when I spoke to the general manager, I was told "We guarantee the room, but not room type". It was a very rude response to the problem I had faced. So, don't trust these guys to give you what you have booked.
Overall also, this hotel is bit outdated and the rooms are very small. There are many better hotels in the area. Stay away from this one.
- Official Description (provided by the hotel):
- The Holiday Inn Chicago-Oak Brook Hotel represents the best of both worlds by offering an upscale stay, at a not so upscale price. The Holiday Inn is a premiere full service hotel and is ADA- and FEMA-approved. Our guests are provided with an experience not found anywhere else in the city. The hotel is centrally located off I-88 between I-294 and I-355 in the beautiful Oak Brook western suburb, nestled in the shopping and restaurant district. The hotel features complimentary shuttle service to all local corporate offices. The Holiday Inn Chicago-Oakbrook is centrally located for all Chicago corporate business. Nestled in the middle of the Chicago in the suburbs between Midway Airport and O`Hare Airport. The Holiday Inn Chicago-Oakbrook hotel is the best choice for lodging when working with companies alike: IBM, Com Ed, Crowe Horwath, Inland Real Estate, McDonalds, Perkin Elmer, Sara Lee, Joint Commission, Blue Cross Blue Shield, Mid America Plaza Businesses and many more in the Oakbrook, Lombard and Oakbrook Terrace Area. Our meeting rooms also come complete with audio-visual equipment. Cattails Restaurant and Lounge showcases an extensive menu, as well as a comprehensive daily hot breakfast selection, in a cool and comfortable atmosphere. All 217 beautiful decorated rooms are appointed with everything required to ensure your stay will be an enjoyable experience which includes complimentary high-speed Internet access! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Chicago Oakbrook Hotel Oakbrook Terrace
- Chicago Oakbrook Holiday Inn
- Holiday Inn Oakbrook Terrace
- Oakbrook Terrace Holiday Inn