I would like to give it a "0", but the system won't let me.
We never made it to the room. On January 3, 2014 I reserved a room for February 14 and February 15, 2014. The room rate on the website was $175. I charged it to my credit card and the system indicated that the room was booked.
Today, January 6, 2014, I received a call from them indicating that they had decided to change the rate for the room that we had reserved for the 14th. It was being changed from $175 per night to $370 per night.
This upset me. The lady on the other end said that they do this every year for Valentine's Day. So, I asked why doesn't your website reflect that in the pricing? It sounds like "bait and switch" since they know the rates will double (and then some). She indicated that they reserve the right to increase rates. I countered with the elements of a contract being offer (a room for $175) and acceptance (my credit card)...she didn't understand what I was trying to tell her.
The biggest issue here is that the management KNOWS that their rates will be at least doubled on 2/13, 2/14, and 2/15, but they STILL PUBLISH THE REGULAR RATES. They wait a few days for you to get your baby sitters, pet sitters, house sitters, and other arrangements set up, then they call you to tell you the amount they really plan to charge you,
By the way, I just looked at their website (and captured a picture of it). The rates for February 13, 14, 15, 2014 are STILL LISTED AS $175 per night.
The good news is that I found the reviews for this place and decided it's a good thing that we aren't going there now. (Divine Intervention?)
- Official Description (provided by the hotel):
- Welcome to The Essence Suites...Your premier Chicagoland location for both romance and relaxation. We offer a variety of intimate suites designed to provide a passionate environment for you and your special someone. ... more less
- Also Known As:
- Essence Suites Orland Park
- Essence Hotel Orland Park