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“Excellent service !!!”

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Holiday Inn Express Chicago-Oswego
Ranked #2 of 2 Hotels in Oswego
1 review
“Excellent service !!!”
Reviewed 26 May 2013

Kristy and crew are awesome. This is my third time staying here. We have come Memorial day weekend for the last 3 yrs. compliments to the crew !!! Excellent value for the locations and great service make this location awesome.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmzjk5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 reviews from our community

Traveller rating
    65
    46
    11
    3
    1
See reviews for
38
16
6
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Manila, Philippines
Level Contributor
3 reviews
3 hotel reviews
Reviewed 10 May 2013

The food selections for breakfast were limited. Maybe because it comes free with the room? The room cleanliness was good however the pillows cover looked like these were not changed and they smell. The staff were friendly but not very helpful. If they said they will come back to you, they don't!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lourdes2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review, 28 May 2013
Dear Lourdes2525,

Thank you for taking the time to post your comments. It is nice to know that you found our staff to be courteous and location convenient. However, please accept my apologies that you found the breakfast served to be sub par. Rest assured that your comments will be reviewed by our team and appropriate actions will be taken to rectify this incident.

Once again, many thanks for your feedback.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewistown, Illinois
Level Contributor
63 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 May 2013

I stayed here for a work meeting in the area. The location is excellent for those traveling with a car..it is about 2 miles away from Route 34 which has excellent choices for shopping and eating. You could tell that this hotel had been another chain before. The bathroom was very small, with a vanity outside of it. However, the room was absolutely spotless. The front desk staff was friendly and efficient. I did not eat the breakfast. I would stay here again if I was in the area.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjsclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 2 May 2013

Hotel staff was very friendly, and the hotel itself was clean and comfortable. Front desk staff was very helpful, and security requests were honored with no hesitation. Breakfast was very good, and the bed was comfortable. I would stay here again when in the area. The only downside was no restaurant.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelguru75, Manager at Holiday Inn Express Chicago-Oswego, responded to this review, 6 May 2013
Thank you for your review, Tammy C. We are very happy to see your stay went well and we hope to see you again when you are back in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 April 2013

Traveled to the area on business. The hotel staff is pleasant (greeting you by name), very cheerful and happy. Hotel is clean and quiet. Great Holiday Inn Breakfast. Pool and workout area are accessible and clean. Kudos to the staff and management of this hotel. Rooms are large. I would certainly stay here again. .

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelguru75, Manager at Holiday Inn Express Chicago-Oswego, responded to this review, 25 April 2013
Thank you for your review! We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Archer
1 review
Reviewed 27 March 2013

the staff is always friendly and so helpful. The breakfast was good. The rooms are very clean and tidy. We love the location, short distance to restaurants and shopping. We always get the spa room, its well worth the extra little amount of money more.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank len b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelguru75, Manager at Holiday Inn Express Chicago-Oswego, responded to this review, 25 April 2013
Thank you for your review! Can't wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Michigan
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 March 2013

We stayed one night at this hotel while visiting family in the area. The room was clean and comfortable. The pool was nice for my children. The complimentary breakfast was a wonderful benefit. We will stay here again if we are in the area again.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelguru75, Manager at Holiday Inn Express Chicago-Oswego, responded to this review, 25 April 2013
Thank you for your review! Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Chicago-Oswego

Property: Holiday Inn Express Chicago-Oswego
Address: 2055 Wiesbrook Rd, Oswego, IL 60543-8312
Phone Number:
Region: United States > Illinois > Oswego
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Oswego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Chicago-Oswego 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The newly remodeled Holiday Inn Express Hotel & Suites in Oswego, Illinois is conveniently located in the far western suburbs of Chicago (near Aurora, Montgomery, Yorkville, Plainfield, Sugar Grove and Naperville). Surrounded by I-88 to the north, I-355 to the east, and I-55 to the south, you will find small town friendliness with easy access to the big city. Attractions such as Walter Payton's Roundhouse, Hollywood Casinos, Paramount Arts Centre, Raging Waves Waterpark, Rich Harvest Farms Golf Course and Fox Valley Mall are only 10 minutes away. If you prefer not to drive into Chicago, a short distance from the hotel are two Metra train stations (Aurora downtown and Route 59) to take you there, where all the Chicago attractions are either a short walk or cab ride away. When you return to the hotel take a dip in our indoor pool or work out in our fitness room. Our friendly professional staff can take care of all your needs whether traveling for business or pleasure. All rooms are smoke-free and include several amenities to enhance your stay, such as 2-line phones, voice mail, coffee-maker, iron and ironing board, microwave, refrigerator, flat screen TV and free high-speed Internet access. All basic cable channels plus HBO are available (many in HD) for your viewing pleasure. ... more   less 
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Also Known As:
Holiday Inn Express Chicago-Oswego Hotel Oswego
Holiday Inn Oswego
Oswego Holiday Inn

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