My wife and I needed a place to crash for the night on the way to see relatives for the holiday. This seemed like it would work; I had enough points for a free night, it was right off the interstate, and we generally like HIX hotels. I popped out my Android phone, fired up the app, and booked it right in the parking lot. Bonus: we got a hot tub suite. Sounds great, right?
My first indicator that they really don't know what they're doing is that my credit card was charged the full amount even though it was a reward night. The front desk clerk mumbled something about "Sorry, it should be just a $20 deposit" but it was for $154, and I am waiting for the transaction to be finished so I can dispute it.
Then, we filled the jacuzzi with hot water, looking to power down so we could finish the drive in the morning. The caulking around the top edge of the hot tub was peeling off, leaving huge holes throughout, which of course are not going to be clean. Then, I glanced over from the tub to see many black stains on the upper part of the inside of the toilet bowl. Ewww.
So...maintenance, housekeeping, and proper billing are all sub-par here.
- Official Description (provided by the hotel):
- Welcome to the Comfort Inn located in the heart of Ottawa, Illinois. Our hotel's property is minutes from the Fox River, Illinois River and Starved Rock State Park.If you're looking for hotels in Ottawa, Illinois surrounded by attractions like the Appellate Court Building, search no further. Outdoor enthusiasts spend their days exploring Starved Rock State Park, while daredevils venture to Skydive Chicago. History buffs love touring downtown Ottawa's architecture, as well as Washington Square where the Lincoln-Douglas debates were held in 1858.Did you know we're a great destination for business travelers? Our hotel's not only near Starved Rock State Park, it's also near Clover Technology Group, Exelon, GE, Petsmart Distribution Center, Kohl's Distribution Center, Pilkington and Tyson Fresh Meats. The 24-hour business center with fax and copy services makes it easy to prepare for your meeting in the 720-sq-ft event facility.Whether business or pleasure brings you to Ottawa, Illinois, our hotel's free high-speed Internet access keeps you connected. Every morning enjoy a hot cup of 100% Arabica coffee from the complimentary, hot Express Start Breakfast Bar. The fitness center allows you to keep up your workout routine, and afterward, unwind in the indoor pool and whirlpool. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Ottawa Hotel Ottawa
- Holiday Inn Ottawa