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“Recomend you Stay!” 5 of 5 bubbles
Review of Holiday Inn Express Chicago Palatine

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Holiday Inn Express Chicago Palatine
Ranked #1 of 3 Hotels in Palatine
Davis, Illinois, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Recomend you Stay!”
5 of 5 bubbles Reviewed 28 May 2013

We stayed 2 nights and was very pleased with everything this hotel has to offer. The breakfast was great, staff very helpful and being attached to a Golds Gym with full access to everything was awesome.

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

Traveller rating
    53
    40
    26
    5
    5
See reviews for
42
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47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Peoria, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 May 2013

We stayed here with my son's traveling basketball team this past weekend. This hotel is definitely accomodating to large groups. There were several other teams as well as a few wedding parties staying at the same time we were. The layout of the hotel makes it easy for them to host these groups without it causing chaos. The pool and gym are in an area connecting to the hotel which cuts down on traffic and the breakfast area is separated into two rooms to allow for a better flow. While noise was present in the hallway even late at night due to the wedding receptions, once you were in your room it was quiet. Accomodations were clean and nothing fancy. Our room had a king bed and a sofa sleeper. The bed was fine, but the sleeper was a very thin mattress. For the money it was a great deal. Cold breakfast is available before the regular serving times and the staff did a great job of replenishing as needed. We would definitely stay here again for the price and location.

Room Tip: Bring change for the toll roads!
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  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank eceteacher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Palatine, responded to this review, 9 July 2013
Dear eceteacher1,

I want to thank you so much for taking the time to provide us with such important information about your recent stay. We are delighted to hear you enjoyed your stay and your experience makes you want to come back to our hotel. Your positive feedback makes it all worth our efforts.

Thank you again for your feedback. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
138 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 23 May 2013

This Hotel has a 100% rating. I have grown to dislike Holiday Inns. This Hotel changed my mind. It was a true 100% Hotel. check in was exceptional. One of the few Holiday Inns that understands Priority Club. Everything done right the first time. No Bad Odors in the Hotel. I saw a staff worker helping a wheelchair bound man with his breakfast. Making the toast and serving. I was touched by this act of compassion and caring. It is good reflection on the character and integrity of the entire staff and management. The location is perfect right off the Highway and well marked. Oh I forgot the TV was a razor sharp LG with perfect color. A variety of free movie channels.(That's rare)

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rd400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review, 26 May 2013
To rd400,

Thank you for taking the time to write such a wonderful review of our property from your stay here at the Holiday Inn Express in Palatine. We do pride our self in giving excellent service and we do know how important our Priority Club members are. I am also happy you enjoyed our LG LED High Definition television programming which comes with three HBO stations that are all complimentary. I am also glad that our location which is right off of I-53 worked for you as we feel we are positioned perfectly for all travelers coming to the northwest suburban area.

Thank you.
Jim Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denmark
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 May 2013

We stayed for 2 nights. The room was nice and clean. Heater worked well. Bathroom was clean, I liked the shampoo from bath and body works. The breakfast was awesome. Eggs, bacon, sausage, pancakes, toast, hot cinnamon rolls, and more!!! The front desk staff was friendly and helpful. We are booked to stay here again in 2 weeks to visit friends again.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review, 26 May 2013
To Rebecca S.,

I am writing to say thank you for all of the nice comments you had to say about your stay here at the Holiday Inn Express in Palatine. I am very glad you enjoyed our full, hot, breakfast buffet which is included with all rooms, our new in room amenities from Bath and Body Works, and how you appreciated how are staff interacted with you. We hope to see you again during your next visit to the Palatine / Arlington Heights / Buffalo Grove area.

Thank you.
Jim Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal, Illinois
1 review
5 of 5 bubbles Reviewed 14 May 2013

The hotel staff is very knowledgeable, courteous and helpful. They are very familiar with the area and recommend great dining experiences.
The hotel is very clean and is up to date with the latest amenities.
I highly recommend staying at this Holiday Inn Express either on a family vacation or for business travel.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review, 15 May 2013
To Paul G,

Please let me take this opportunity to thank you for taking the time to write this excellent review of your guest experience here at the Holiday Inn Express Palatine. All of our staff members try very hard to make sure we are friendly, professional, and have good knowledge of the area so we can make sure each guest’s experience here is as enjoyable as we can make it. We do feel we offer an excellent amenities package with free Wi-Fi, led HD television programming with 3 HBO stations, and free access to the adjacent World’s Gym.

Thank you.
Jim Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shakopee, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

I have stayed at a number of hotels in the Chicagoland area as I am in town every week for business and have found this to be the best hotel I have stayed in. The area of the hotel is very safe as they have shopping close by and they also have a shuttle that will take you to the shops. The rooms are nice and clean, the breakfast is well stock and the food is very fresh. They have gathering a couple of nights a week where you can have a drink and some food and there are always willing to share great places to eat. The staff goes above and beyond to make sure that you have a great hotel experience. If you want a nice clean hotel room with excellent service I recommend this one. Also they have great meeting rooms that and other facilities. Also they have deals with a couple of resturaunts that serve great food for a resonable price and delivery to the hotel.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jonm395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review, 6 May 2013
To jonm395,

I just wanted to write to thank you for all of the nice comments about our staff, cleanliness, and overall experience you have had while staying with us. We feel we offer excellent value to our guests with all rooms receiving a free hot breakfast buffet, free Wi-Fi and HD TV programming with 3 HBO stations, along with comfortable and clean rooms. I am also happy you are able to enjoy our complimentary manager’s reception we host every Tuesday and Wednesday nights.

Thank you.

Jim Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brownsburg, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 April 2013

Room was clean and location was convenient to friend's home that we were visiting, but the bed was hard as a rock and very uncomfortable. Staff was friendly during stay - requests for extra pillows was filled very quickly. The ice from the ice machine melted within about 10 minutes of getting it - made a big mess. Didn't have a good experience when we checked out - asked for a receipt and got a big lecture from the man at the desk - said I couldn't have a receipt since I had booked via Hotels.com. He also (incorrectly) told me my stay would not qualify for the Priority Club Rewards program. I will probably try a different hotel in the area next time I go for a visit.

  • Stayed April 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vransom98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Palatine, responded to this review, 20 April 2013
Dear Vransom98,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry you received poor customer service from our front desk and the uncomfortable bed. We will address this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Chicago Palatine

Property: Holiday Inn Express Chicago Palatine
Address: 1550 E Dundee Rd, Palatine, IL 60074-8311
Phone Number:
Region: United States > Illinois > Palatine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Palatine
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
Official Description (provided by the hotel):
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine

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