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“Very nice hotel!” 5 of 5 bubbles
Review of SpringHill Suites Peoria Westlake

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SpringHill Suites Peoria Westlake
Ranked #7 of 23 Hotels in Peoria
Certificate of Excellence
Indianapolis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel!”
5 of 5 bubbles Reviewed 28 March 2014

I stayed here last-minute. Room rate was competitive, front desk was very pleasant. everything worked in the room. Room was clean, well laid-out. breakfast was very nice - the hot items were hot, and there were many choices both hot and cold. I mentioned one (minor) room maintenance item at checkout, and the response was immediate. the maintenance engineer came to the front desk, listened to me, and was leaving to examine the room as I left. very well-managed hotel. I will stay here again when I'm in Peoria.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MeatEaterIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 29 March 2014
Hello MeatEaterIndy,

Thanks for reviewing our "very nice hotel!" I'm glad you found the front desk staff very pleasant, our rooms clean, our breakfast to be very nice, and our maintenance response to be very prompt. We hope you get to visit us again!

Sincerely,

Andy Schauer
Guest Experience Manager
SpringHill Suites by Marriott Peoria Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    111
    67
    29
    14
    9
See reviews for
71
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88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Maitland, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 March 2014

I have stayed at this hotel around 8 times since late last year. The hotel staff are fantastic, always ready to help and very friendly. The hotel itself is pretty nice, depending on the room you get. A few could stand a new shower-head for example. In general though things are comfortable, the hotel is in good shape and offers a nice breakfast.

If you are in the Peoria Illinois area, I highly recommend this hotel.

Room Tip: If you are not sure what type of room to book, call the hotel directly. They are very friendly and s...
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CryoFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 29 March 2014
Hello CryoFX,

We are happy to have you as a regular guest! Our staff will be happy to hear your praise. Thanks for mentiong our friendly staff, comfortable rooms, and nice breakfast!

Sincerely,
Andy Schauer
Guest Experience Manager
SpringHIll Suites by Marriott Peoria Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

Hotel is clean and conveniently located near the mall and interstate. Decor is a little unusual. There is heavy use of chrome in the room including furniture, lamps, picture frames, etc. Storage space is very limited for a suite. The usual dresser under the TV has two cubbyholes and one small metal drawer. It's looks like something constructed from government surplus furniture. There was very little room for storing items if you like to unpack a suitcase. Breakfast has lots of options but it pays to arrive early. By 7:30am many items were gone and replenishment was slow. Also, someone has discovered you write on mirrors with a marker. There were messages left on the bathroom mirror and in the workout room. It was almost "stalkerish".

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 29 March 2014
Hello UncleSamTraveler,

Thank you for taking the time to review us. Also, thank you for highligting our clean rooms and convenient locations. I did want to address a few other things that you mentioned. Our hotel was recently refurbished within the past year and the decor and room ammenities were updated to be in line with the other properties that are part of the SpringHill Suites Brand. I understand that some of the decor choices aren't for everyone, but many folks prefer our new look. Also, I'm happy to inform you that our property is no longer leaving messages with window markers. The window marker writing was an attempt to leave positive, friendly messages to bring extra smiles to our guests. However, due to feedback such as your own; we have eliminated this practice and are working on new ways to enhance your future experience! We hope you get to experience our property again!

Sincerely,

Andy Schauer
Guest Experience Manager
SpringHill Suites by Marriott Peoria Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
5 of 5 bubbles Reviewed 26 March 2014

i spend a good amount of time in Peoria for work, and the spring hill suites is now hotel of choice. well taken care off, incredible staff that goes out of their way to help, and close to everything you could need. also recently renovated

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank r0han12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 29 March 2014
Hello r0han 12,

I'm happy to read that we have become your hotel of choice! It's wonderful to read that our staff was able to go above and beyond in ensuring you had a fantastic time with us!

Sincerely,
Andy Schauer
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

It's in a great area with lots of stores and restaurants. Free parking. Decent gym. Free breakfast. Hotel staff is very nice. The rooms are nice...just don't get a room across from the ice maker because it's noisy.

Room Tip: Don't get a room across from the ice maker....very noisy.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DUgirl03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 29 March 2014
Hello DUgirl03,

I'm happy to read that you enjoyed your experience with us! We are fortunate to be located in a great area with a lot of shopping and dining options. Thanks for recognizing our nice staff and rooms! We hope to see you again!

Andy Schauer
Guest Experience Manager
SpringHill Suites Peoria Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 14 March 2014

We were here on a trip to see some relatives who lived here in town. Very easy checkin service. The staff overall was very knowledgeable of the surrounding areas. Our room was very clean. It looks as if it were recently remodeled? It looks beautiful! We will most certainly stay here again!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 18 March 2014
Hello William M,

Thanks for complimenting our beautiful hotel! I'm glad you found our staff knowledgable and our check-in easy. We can't wait to have you back!

Sincerely,
Andy Schauer
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota
Level Contributor
584 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

I placed several calls to the front desk prior to and during my stay. The desk staff was on par-to a 5 star hotel. They did an exceptional job. The friendliness of the maid service was below average. None of the maids said hello unless spoken to first. The room was contemporary with nice furnishings. quality of the bed linens as well as towels were top notch. The bathroom was good, no complaints. The room was clean. I've noticed a previous reviewer mention that there was no juice machine......there is a Dole juice machine. The breakfast was very good. Loved the oatmeal toppings.

Great location next to the mall. I would stay here again.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MinnesotaRandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Guest Relations Manager at SpringHill Suites Peoria Westlake, responded to this review, 10 March 2014
Hi Minnesota Randy,

Thank you for taking the time to review. I'm glad you had a lovely time and I know the front desk will be thrilled when they hear of your comment. Thanks for taking the time to praise our property, it's location, our breakfast juice, and our "top notch" linens! We hope you have another fantastic experience with us in the future.

Sincerely,
Andy Schauer
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Peoria Westlake

Property: SpringHill Suites Peoria Westlake
Address: 2701 W Lake Ave, Peoria, IL 61615-3713
Region: United States > Illinois > Peoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Peoria
#6 Business Hotel in Peoria
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — SpringHill Suites Peoria Westlake 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
We are excited to welcome you to our newly renovated hotel! Located in the heart of the city and easy access from the Peoria Airport, Caterpillar, Inc., Peoria Civic Center and Bradley University, our stylish all-suite hotel makes every trip a memorable experience. Whether visiting for business or leisure, enhance your stay at our Peoria airport hotel with amenities like complimentary high-speed Internet to help you stay connected, a pantry with mini-fridge and microwave, new flat panel TV's and a comfortable pullout sofa bed - all in a smoke-free environment. After a revitalizing sleep in our signature bed, get energized in our fitness room or indoor pool and save time and money with a complimentary hot breakfast buffet.Our versatile function space is ideal for all types of meetings and group events. Experienced, on-site planners will assist in creating the perfect package for your group. ... more   less 
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Also Known As:
Springhill Suites Peoria Hotel Peoria
Peoria Springhill Suites

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