My sister had signed a contract in March of 2005 to block 20 pool side rooms for a family reunion in 06. Management changed hands in July of 2005. Upon confirming the reservations in Feb of 06 for March 3-6 of 06 she was told that we couldn't possibly have all those rooms, that he had a bluegrass convention scheduled for that weekend. He told my sister that he would still let us have part of the rooms but by law he had to have some rooms for handicapped people. He also told us that it would be extremely noisy on that weekend that the bluegrass people would be up all night playing their instruments, so if he let us keep our rooms we were'nt allowed to complain about the noise. We got the rooms pools side when we checked in but it was a disappointing weekend. They played their music outside our rooms until 3:30 am in the morning singing and yelling, again we were told we couldn't complain or they would move us to the back of the motel. The rooms they took away from us for handicapped people were assigned to vendors which smoked non stop. Saturday the atrium was filled with vendors and bluegrass players playing their music and again smoking non stop. Finally at 11:00 pm Saturday night everyone was told to leave the atrium that hotel guests were complaining of all the noise. Sunday
morning the bluegrass convention left. Sunday eve. around 4:00 pm, it was dark & cloudy outside, the atrium was getting dark, our children were swimming so we asked the attendent at the front desk if he would please turn on the atrium lights since it was getting dark and we couldn't see the children in the pool. The amenities in our package was, use of the pool and game area which is in the atrium. We were told that the lights were on a timer and they would come on at 4:30 pm. At 4:35 pm we again asked to have the lights turned on and they told us that the fuse was blown and they couldn't get a new one until Monday. I finally said I wanted to talk with the manager Mr. Petal. He told me that we hadn't rented the atrium and with the high cost of electricity they turned the lights on only on Fri. and Sat. nights. I told him we were paying guests and we had every right to use the pool area safely. I then asked how much it would cost to have him turn on the lights, he quoted me a price of $500.00 for one evening which would last from 4:30 pm to 10:00 pm. What a way to run a business since one of the amenities is use of the pool until 10:00 pm. We had the children leave the pool and brought out the table and floor lamps from our rooms so we could gather in the atrium. We have used this motel for years for our family weekend getaway but never again. We were lied to repeatedly, never heard of renting the atrium in any hotel we have stayed in, the bathrooms were dirty, and all the while we were told that we weren't ALLOWED TO COMPLAIN OR HE WOULD MOVE US TO A BACK ROOM. Don't, I repeat don't rent this place unless you have an extra $500.00 a night to rent the atrium lights so you don't have to look for your children in the dark. My daughter has children and took pictures of the dark atrium and swimming pool, she will be visiting this site.
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- Also Known As:
- The Grand Hotel And Conference Center
- The Grand Hotel Peoria
- Peoria Ramada Inn