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“Best Customer Service!!!”

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Quality Inn & Suites Peoria
Ranked #8 of 23 Hotels in Peoria
Reviewed 4 March 2014

The customer service during our stay was some of the best that we have run into during our travels over the last number of years. We had a group stay at this hotel and all had great experiences. Whether it was calling to make the reservations, calling to confirm how bad weather may affect the reservations, asking for additional towels or asking for additional chairs in the conference room, the staff was more than accomodating. I would highly recommend staying at this hotel as it was clean, the staff was friendly and extremely helpful, the breakfast was fresh and it was close to our final destinations.

  • Stayed: March 2014, travelled with family
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Thank MissyLZIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 6 March 2014

Thank you for taking the time to write your review.

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Kind Regards,
Jenni P

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Reviews (231)
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89 - 95 of 231 reviews

Reviewed 8 February 2014

This is a very reasonable budget priced hotel and high on my list of places to stay in the area as it is located near a major interchange and a nice mall. There are a number of chain hotels in the area and I like this one because of the pool and a very convenient place to use computers and the WiFi outside of your room. It's only a 15 minute ride to downtown and a wonderful riverfront but also only 10 minutes to some nice neighborhoods that have dining and entertainment options that are comfortable. There is no restaurant on site but a great place for light dinner and lunch on the entrance road (200 yards?). Service was very good and the crowd was mostly business types and families.

Room Tip: They have a smoking section with a strong odor. Stay away from that by asking at the desk to make s...
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  • Stayed: June 2013, travelled as a couple
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Thank Cruzmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 March 2014

Thank you for taking the time to write your review.

We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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Reviewed 26 January 2014

We stayed here for a softball tournament in Pekin. The drive was a bit long to the Dome, and the GPS never seemed to take us the same way twice.

The room was ok, it was a standard room size- 2 double beds with a small fridge and microwave in the corner. The pillows were super small, but there were 4 of them to accommodate. We weren't thrilled with the heat- it was pretty noisy, and was never at a comfortable medium. When it was cycling on- it was very warm, when it was off- it was chilly. Not enough to complain, just be aware.

We didn't use the fridge or microwave, but the fridge was pretty noisy also.

Housekeeping was fantastic and super friendly.

The pool was awesome- we had a softball team and the girls all had a great time.

  • Stayed: January 2014, travelled with family
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Thank Boud0429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 March 2014

Thank you for taking the time to write your review.

Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

We hope to see you again in the future!

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Reviewed 16 January 2014

We stayed January 15, 2014 and it was very comfortable and clean. We were in town for our relatives surgery at St Francis hospital and received a great rate. The only flaw was the refrigerator was too loud.

Room Tip: Try to get a room away from the elevator.
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  • Stayed: January 2014, travelled with family
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Thank ruthie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 March 2014

Thank you for taking the time to write your review.

We are happy to hear you were able to receive the great rate during your time of need.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

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Reviewed 14 January 2014

We stayed in one of the suites and it was extremely spacious; basically two rooms had been converted into a bedroom and living room, so there are two bathrooms and you can close the door between the rooms.
Though the pull-out sofa was missing a sheet and only included one pillow, the hotel was clean and the staff was friendly. It is located close to the Interstate, shopping, and food. The bathroom sink was not enclosed with the toilet and tub, a personal dislike of mine. It makes it hard to use the bathroom when someone else is sleeping.
We did not eat breakfast there, though it looked very typical for hotels of this type. The heat blower was quite noisy, but there's probably a way to keep the fan steadily blowing so the noise isn't so intermittent.
I would stay here again.

Room Tip: I did not see a basic room, so don't know how it compares.
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  • Stayed: January 2014, travelled with family
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Thank hblanke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 March 2014

Thank you for taking the time to write your review with such positive feedback!

I have shared your comments with my staff, and they join me in thanking you for your kind words.

We hope to see you again soon!

Kind Regards,

Jenni P

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Reviewed 9 January 2014

Room was not very clean. Tub needs to be replaced. Nothing in one vending area (only 1 vending area). Staff uneducated. Stayed one night and was 15 min late for checkout so they made us pay for another full night. Explained to them we were late because my son was in surgery at OSF and they said sorry but I still hadto pay. Would never stay here again would sleep in my car first

  • Stayed: January 2014
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1  Thank bworby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 March 2014

Thank you for taking the time to complete your review.

Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Thank you for taking the time to explain the situation via phone.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Peoria.

We hope to see you again soon!

Sincerely,

Jennifer Pence
General Manager

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Reviewed 20 November 2013

Stayed here alone and had to park in a area that needs more lighting. Room had a musty smell and carpet was sticky throughout. Small breakfast choices but friendly staff. Probably wouldn't stay here again.

Stayed: October 2013, travelled solo
1  Thank Peggy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Quality Inn & Suites Peoria, responded to this reviewResponded 3 December 2013

Thank you for taking the time to write your review. On behalf of the hotel I would like to apologize for failing to meet your expectations. We pride ourselves on a clean, friendly environment. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit to Peoria. Again, thank you for your time and review.

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Additional Information about Quality Inn & Suites Peoria

Address: 4112 N Brandywine Dr, Peoria, IL 61614-6727 (Formerly Jameson Inn & Suites Peoria)
Phone Number:
Region: United States > Illinois > Peoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Peoria
#10 Business Hotel in Peoria
Price Range: £55 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Peoria 2.5*
Number of rooms: 124
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Also Known As:
Jameson Inn And Suites Peoria
Jameson Inn & Suites Peoria Hotel Peoria
Jameson Inn Peoria
Peoria Jameson Inn

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