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“Disappointing” 3 of 5 bubbles
Review of Courtyard Peoria

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Courtyard Peoria
Ranked #12 of 23 Hotels in Peoria
NW Illinois
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed 5 July 2012

We expected a lot from this 3-star hotel. The front lobby was modern - a nice comfortable common area with a Starbucks, mini-grocery and the main desk. Beyond that, the rooms were OK. Here's the good part: The beds were very comfortable, room was clean, Wi-fi was free and good quality, nice work space / desk area. Hotel is close to the highway and close to lots of shopping and restaurants. We were less than happy that we could hear all of our neighbors late at night and early in the morning. The walls are thin. The hotel is hard to find. The access road is off of the mall parking lot so you get there by going in to the Northwoods Mall. There are 2 other hotels back in the same area accessed via the same road (Residence Inn and another (?)). As others mentioned I can imagine that this is a problem with GPS if you don't know the area - we did so it was a little easier for us.

The deal breaker was the air conditioner in the room. When we arrived the wall unit was starting and stopping, starting and stopping. We adjusted the thermostat but the problem continued. We should have asked for another room right then but did not since we were tired and had unpacked. I played with the wall unit cover and magically the A/C started to behave better. Not sure why, but we were fine - until 3am when the unit began to start and stop again. We managed to find the thermostat again and shut the A/C off altogether so we could go back to bed. Hopefully, not all of the rooms have this problem, but this one was pretty bad.

Though you're next to the mall, it is not within walking distance.

There are many choices in this area and I think we can do better next time.

Room Tip: Ask for a first floor room to avoid the elevators.
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  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SafeHomeAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Courtyard Peoria, responded to this review, 10 July 2012
Thank you for bringing these issues to our attention. I apologize we did not provide you with the experience you expected while staying at our hotel; guest satisfaction is of the utmost importance and we value your feedback. I want to assure you that the issues with the air conditioner and noise are being addressed. We hope with our continued efforts to improve every stay for our guests, you will try the Courtyard again next time you stay in the area.

Sincerely

Sara Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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93 reviews from our community

Traveller rating
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    32
    14
    5
    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
485 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 bubbles Reviewed 30 June 2012

Nothing stands out at this Courtyard. Basic service, cleanliness, rooms, etc.

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rustycat83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Courtyard Peoria, responded to this review, 9 July 2012
Thank you for your feedback. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. We hope you give us a chance to make your stay more enjoyable and try the Courtyard again next time you find yourself in the area.

Sincerely

Sara Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EM, Illinois
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 17 June 2012

My husband and I were traveling through Peoria and decided to stay at the Courtyard Marriott. The hotel itself was very difficult to find. Our car's GPS took us across Peoria to basically a residential area yet told us we had arrived at our destination. We called the hotel and the young girl tried to be very helpful yet she appeared a little like me in that she may have been a little directionally challenged. Although she tried to help us to the best of her ability, she realized she wasn't a lot of help so she quickly tried to find someone to help us. We received the direction we needed and were able to find the hotel without any more delay. The hotel itself is nestled amongst The Baymont and the Residence Inn behind Northwoods Mall.

Once we arrived we entered the lobby and were greeted by the warm and friendly attendant. The lobby was beautiful. Very inviting, modern, and tastefully decorated. There was a large container of ice water available for weary travelers. We were cheerfully greeted and checked into our room within minutes.


The room itself was very nice. Modern decor and a nice size. The sink was located outside the bathroom which is always a plus for me. Instead of having a closet near the sink there is a counter with the coffee pot and ice bucket. There is a wardrobe located next to the television. The rooms have flat screen televisions and you can also utilize the free wifi from the room.

Although we did not use the pool and hot tub it was very nice. Right outside the pool area there is a lounge area with comfortable outdoor seating. There is also a gazebo area with tables for relaxing or eating outside.

We were on the first floor and had a patio that lead to the outdoor seating and gazebo area. The upper floors had balconies with chairs. It would have been nice to have had chairs on the patio but we were so close to the gazebo that it really didn't matter. We spent the evening outside enjoying the weather.

The beds and pillows were very comfortable and the amenities included Paul Mitchell hair care products. There was also free coffee available in the lobby in the morning.

I would recommend this hotel to anyone staying in and around the Peoria area. We got a great deal on Priceline, were well taken care of, and received a good nights rest.

Room Tip: If you want privacy when you sit outside you may want to have a room on the upper floor so you can h...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K-teacherEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Charles, Illinois, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 16 June 2012

Checked into a room to discover that the room we were given could not accomodate our family. It was recommended that we ask for a cot, which I am sure is against fire code. (No cots available because they are all being used in the other rooms where too many people are booked!) When I went to front desk, was told that there were no other rooms available and they were sold out! Then we were told there is a another room available, and we would have to pay for it, but "at a discounted rate." How is that that I am assigned a room that cannot accomodate my family, but in order to accomodate the number of people in my family, I must pay more for it? One of the poorest displays of customer service I have ever seen!

Room Tip: If you have more than 2 people go somewhere else! Rooms are the smallest I have ever experienced, c...
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  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeoriaCY_GM, General Manager at Courtyard Peoria, responded to this review, 20 June 2012
I want to thank you for your review. Without guest feedback we cannot improve our services. We make every effort to offer the best value for your stay; I am sorry to hear the problems you encountered with the cots and room accommodations. I have addressed these issues with staff and will takes steps to ensure situations like these don’t happen again. We hope with our efforts to improve every stay for our guests, you will try the Peoria Courtyard again next time you stay in the area.

Sincerely,

Sara Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
11 reviews
8 hotel reviews
4 of 5 bubbles Reviewed 29 May 2012

We have been going to this hotel for 5 or 6 years now...and the rooms have always been clean and comfortable...room temp is controlled easily by wall control...Breakfast was a little pricey...I would have thought the breakfast would have been included in the room price...but I guess nott.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bing O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifton, Illinois
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2012

I have to say I was a little leary of booking this hotel when I saw that the Courtyard was ranked 17th out off 22 hotels in Peoria; however, we had little choice in hotels as we needed to stay while the IESA 2A State Track Meet was being held in town and there were virtually no rooms available. We were lucky to catch this room as someone had just cancelled. Because of that I asked to check out the hotel and room before actually checking in. The hotel staff was very accomodating. The front desk clerk took us up to the room to have a look around. We were very pleased with both the room and the hotel and checked in immediately. We had no complaints and would not hesitate to stay here again.

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shannon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeoriaCY_GM, General Manager at Courtyard Peoria, responded to this review, 23 May 2012
Thank you for your comments and we are glad you enjoyed your stay. It is great to have our guest enjoying our hotel again as we have had a few rough reviews during our lobby and restaurant remodel. I will be sure to pass along to the staff your comments and Thank you again for staying with us at the Courtyard.

Sincerely,

Sara Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
775 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
3 of 5 bubbles Reviewed 19 December 2011

The hotel is standard. Staff is friendly. Rooms show signs of wear. Bath towels are getting threadbare and unraveling but are clean. The location is a little hard to find behind a mall. Be advised that construction is in process so the lobby and breakfast area are not completely renovated.

  • Stayed December 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Peoria

Property: Courtyard Peoria
Address: 1928 War Memorial Dr., Peoria, IL 61614
Region: United States > Illinois > Peoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Peoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Peoria 3*
Number of rooms: 78
Official Description (provided by the hotel):
Our hotel in Peoria, IL is located just minutes from Caterpillar Global Headquarters, Peoria Civic Center and Bradley University.The Courtyard Peoria is also within walking distance of the Northwoods Mall and Westlake Shopping Center. The hotel offers all the modern amenities guests need on the road, including free WiFi, 24-hour fitness facility, indoor heated pool and hot tub, and 24-hour business center. Eat, drink and connect at Courtyard's own Bistro with Starbucks Coffee and a full menu of healthy options. ... more   less 
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Also Known As:
Courtyard By Marriott Peoria Hotel Peoria
Peoria Marriott
Peoria Courtyard

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