My girlfriend came up to visit me and booked a room on the 17th of May, she stayed there a month before as well. After checking in to our room we saw that it wasn't cleaned at all, the beds were a mess, the toilet was clogged with a wash cloth and smelled like cigarettes even though it was a non-smoking room. The manager said that the only other room available was a handicap room we took it bc of a reservation at the restaurant. The hotel had a party going on in the conference room at around 5 pm. We didn't return till 10 pm and could still hear the music play on the 3rd floor. We told the night management and to a surprise we weren't the only ones complaining. We left to go see a movie since we couldn't go to sleep, and when we came back at 1am it was still going on. Again we complained to be brushed off.. 3 weeks later my account gets hit with another charge from the hotel stating that we were a no show. We still haven't heard anything from the manager of the hotel and haven't been refunded any money including the 3 times they charged the account and over drafted it by $90 dollars... We'll never stay here ever again..
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- Also Known As:
- Comfort Inn And Suites Conference Center
- Comfort Inn & Hotel Prospect Heights
- Wingate Prospect Heights