Made my first trip to the new Jumer's casino last weekend with guests from out of town. When I walked in the door, I was impressed. When I left, all I wanted to do was complain. There were a sparsity of staff members and those that could be found had absolutely no skill or desire to be polite.
First walked around the Casino to check things out and looking for a bar. Saw a sign about a reduced price buffet with a Casino card. Passed the service desk but the line was horrendously long so no chance to find out how one obtained a club card. Finally, found the bar in the center of the casino but with a blank wall behind it, so you can only see it from one side of the bar. Despite few patrons, it took forever to get noticed by the bartender and she was very grumpy.
Finally got the drinks and found a slot machine. After about 5 or 6 plays the machine malfunctions and a light started flashing on the top. At every other casino, I have ever been to someone shows up immediately (mind you most of my gambling money was still inside this machine). Not at Jumers. I wandered around and finally found a little old lady going around with a bottle of windex wiping the fingerprints off the machines. Told her my problem. She snapped back that she would try to find someone but it would take a while.
So I finished my drink and headed back towards the bar while I waited. It seems I must have walked through the blackjack area because I could not continue walking as two fat ladies were sitting on the ends of the blackjack tables blocking my path. As I tried to figure out how to continue a security guard came up to me and started screaming at me that I was not allowed in the pit. As I could not continue forward I tried to go back where I came from but he held both arms out and blocked me in like a caged animal. Finally, I was able to squeeze between the two fat ladies and get out of the pit.
Of course the bartender was even ruder the second time. Got another drink. Waited more time to get my money back. Then left. I wanted to complain but I as I said there was a long line at the "service desk." I will never return to this establishment ever again.
- Official Description (provided by the hotel):
- There’s no better place for nonstop gaming action and luxurious amenities than this Illinois Casino & Hotel. Jumer’s Casino and Hotel is equipped with the best in slots, table games, world-class hotel accommodations, amenities and dining. Jumer's amenities include a full service salon and day spa, four restaurants, gift shop, pool, fitness center and so much more! So, plan your visit to Jumer’s Casino and Hotel resort today. Your greatest Illinois gaming adventure awaits you!Recently Added: Aqua Driving Range with Floating Green ... more less
- Reservation Options:
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- Also Known As:
- Jumers Hotel Rock Island
- Jumers Casino Hotel Rock Island, Illinois