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“DISAPPOINTING”

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Jumers Casino Hotel
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“DISAPPOINTING”
Reviewed 27 February 2011

Jumers is NOTHING like Las Vegas. The machines are tight, the food bad and EXPENSIVE. Most casinos have good deals even the small ones. And who gets their hands stamped...its not a night. If I want to go in and out 20 times so what. Ill NEVER go back ESPECIALLY once I found the way.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank olderhoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
Rock Island, Illinois
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 February 2011

Brought my teenage son here with his girlfriend so we could enjoy the buffet, guess what, they could not eat their because they have to cross the casino to get to the buffet. STUPID!

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank rfc558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 5 February 2011

The casino is nice - clean and smoke free. The workers we encountered were mostly friendly and helpful. One front desk girl was short with us when there was a long line. The food was good - we had both dinner Saturday and brunch Sunday. Tried to order room service Saturday morning but nobody ever answered the phone! For meals in the casino, it was very helpful that the friends we were with had VIP cards so we could jump the line, or else we would have been waiting forever. The parking was free.

We stayed in a standard king room. The rooms are nicely appointed with some cool modern looking finishes. See photo. Nice walk in shower. Bathroom door does not close completely for privacy - bad design. Here's the biggest problem of the stay. It would be easy to let the nice looks overshadow the cleanliness issue, but I couldn't. It's clear the cleaning crew does a quick once over and there is really no deep cleaning. There were crumbs and loose change around the bed. The bedspread was stained - that's gross and unacceptable. There was hair on the sink. Also, we could hear the noise from the rooms above us.

I used the workout room but not the pool. The machines worked well but no free weights.

Internet was free.

I'm still going to recommend the place because as cleanliness goes, it's still probably better than your average hotel but they need to pay closer attention and with a little effort they can do much better.

Our friends loved it and had been there multiple times ithout any of these issues. We did get to see the master suite which was amazing with full kitchen, two adjoining rooms, and big living room with fireplace.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank copperpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elgin, Illinois
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 February 2011

We went to Jumers for a friends' birthday. There was about 20 of us in the group and we all had a blast! Our eyebrows were raised as soon as we arrived, really nice!
Lets start with the room... Modern, beautiful walk in shower. Beds were great, linens nice, down comforter. View to the huge brick patio with fire pit. Def coming back when it's warmer and hanging there at the end of the night.

Now to the Casino. This place has everything you need! All gamers welcome for sure. TONS of slots, penny, poker, new games. Great tables, roulette, $3 Blackjack, a lively craps table. The dealers were friendly. We had no problems finding a place to play on a busy Saturday night. This place also has a hopping poker room!

The bar... Awesome. TV's everywhere and drinks are VERY reasonable at a couple dollars for a beer or top shelf cocktail.

Food... Buffets were great and the prices were unbelievable... less than $10 pp for quite a spread. If you go hungry...or thirsty it's your own fault.

Customer service... Everyone was pleasant at Jumers, from the front desk to the dealers. Good customer service ISNT dead and they proved it. Nice work staff.

Tip: If you are there to play, get a players card and work to get your room comped. We were able to pool our cards from the room and got our room comped for the night! Nice to be appreciated for game play.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank raclark17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2011

Nice looking room. We tossed and turned all night, the bed just did not feel right! For a King size bed the pillows we sooo small! The pillows were smaller than standard size pillows. At 3:30 am I asked my husband if we could go home. We went for our 19th Wedding Anniversary and I wished we had stayed home! We will not be going back.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mommyx15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morton, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2010

LOOOOOOOOOOOOOOOOVE this place! A Las Vegas feel in central Illinois. Very modern and nice. I love blackjack, and they have plenty of $5 tables. Plus, if you get a rewards card, they send you plenty of free stays in the mail. I will be back!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank staceyb5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWitt, Iowa
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 October 2010

Our daughter recently got married at Jumer's Casino & Hotel. The wedding was held outside on the patio and the reception was held at the convention center at the hotel. The staff was accommodating to our every needs. They allowed us in on Friday afternoon to decorate the convention center---didn't really need to do much as it was beautiful already. We stayed Friday night and Saturday night at the hotel---rooms were very nice and the beds were to die for---very comfortable. Housekeeping was very late in coming to refresh the room Saturday morning---I finally said that our daughter and bridal party was changing in our room, just give us fresh towels and we can straighten up the room ourselves. Turn down service was a pleasant surprise. Food for the reception was excellent. All in all our stay was very enjoyable. Weddings are expensive there--but aren't they everywhere?

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dvcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jumers Casino Hotel

Property: Jumers Casino Hotel
Address: 777 Jumers Dr, Rock Island, IL 61201-7606
Region: United States > Illinois > Rock Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Rock Island
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Jumers Casino Hotel 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
There’s no better place for nonstop gaming action and luxurious amenities than this Illinois Casino & Hotel. Jumer’s Casino and Hotel is equipped with the best in slots, table games, world-class hotel accommodations, amenities and dining. Jumer's amenities include a full service salon and day spa, four restaurants, gift shop, pool, fitness center and so much more! So, plan your visit to Jumer’s Casino and Hotel resort today. Your greatest Illinois gaming adventure awaits you!Recently Added: Aqua Driving Range with Floating Green ... more   less 
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Also Known As:
Jumers Hotel Rock Island
Jumers Casino Hotel Rock Island, Illinois

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