I was assigned a room on the smoking floor. I wasn’t even aware hotels still have smoking floors. I complained before I received the key, to which the staff said there was nothing they could do, because they were booked full. I am a Platinum member and never expected to be told “you will have this room on a smoking floor and thats it” before. At that point, I decided I won’t be staying at this hotel during my future travels to Rockford. The next day, I asked for a late checkout over the phone. My room had not been cleaned yet, and I needed to stay for another hour before going to a meeting. I was told I would not be given a late checkout, because my room was already booked for that day. Again, let me re-emphasize, I am a Platinum member of the Priority Club…one of the benefits of my loyalty to Holiday Inn is to get a late checkout if needed. Unbelievable lack of concern for my comfort.
- Official Description (provided by the hotel):
- As Rockford's premier full service hotel, the Holiday Inn of Rockford invites you to experience a hotel stay unlike any other. Whether you are traveling on business to see such companies as Daimler Chrysler or Hamilton Sundstrand, planning a day of shopping at CherryVale Mall, taking the family to Magic Waters or playing at Sportscore the Holiday Inn of Rockford is the first choice for travelers. The Hoffman House Restaurant, located inside the hotel is known for its world famous prime rib. The Scoreboard Lounge is one of Rockford's finest sports bars. For conventions, nothing compares. Our banquet facilities can host from 5 to 500 complete with full service catering and technology needs. Relax, it's Holiday Inn located right off I-90 on East State Street. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Rockford (i-90 Exit 63) Hotel Rockford
- Rockford Holiday Inn