I was very disapointed with our stay this past New Years Eve. We had a group of 10 - 12 rooms that when we called to make the reservations and asked if we could get a block of rooms they told us no. So we all made booked seperately. I called last week to make sure that we would all be on the same floor. We were but, when when we called back to add two more rooms a few minutes later they told us they could not do any thing. It started bad when one of the rooms was not ready after the 3:00 check in and we had to wait over 30mins. The pool was small and when we went swimming later in the evening the drainage was so bad the the whole deck was filled with water that someone could have slipped and fall. Nothing was done about it. The front desk staff was very rude. My child went down to tell them about a car in the lot that had their lights on and all the could do was yell at her and tell her that it was not their concern. We asked to to have the meeting room after the movie so that we could all be in one area for the new year. First they told us no problem once we go into the room they announced that the room would be closing at 10:00. The desk staff kept on telling us that they were going to call the police on us. All we were doing was spending time with friends and family. We even were told that we were to loud at 9:30 in the morning, that we were going to to be kicked out and the police were going to be called. I never was so disapointed. We are already started to look for different places for next year.
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- Also Known As:
- Country Inn And Suites Roselle
- Country Inn & Suites Roselle Hotel Roselle