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“Fun property for a getaway”

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Aloft Chicago O'Hare
Ranked #15 of 18 Hotels in Rosemont
Chicago, IL
Level Contributor
133 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Fun property for a getaway”
3 of 5 bubbles Reviewed 12 March 2014

Stayed here for 1 night for an event at Allstate Arena. I've found the Aloft format does vary a bit by location [or room?]. This property seemed to have a room on the smaller side, with no real closet to speak of. That made it feel cluttered with more than one guest, since there's not a good spot to stow a couple suitcases. However, it's overall pretty comfortable.

The key to this property is the location adjacent to the new Rosemont entertainment district. So you have a lot of dining and nightlife options within walking distance. Same is true for the new outlet mall across the street. However, you should probably check reviews for these various places before you stay here just for that purpose; I was a little underwhelmed.

Parking is in an adjacent garage and a bit expensive for the greater O'hare area as you're paying for the proximity to other event venues.

Did not use the pool or gym.

Had a shaky experience at the the hotel bar. Aloft in general portrays their bar as a destination of sorts. Here the bartender told us their drink menu was obsolete and so unavailable, and that the food was all microwave/convection stuff so not to bother. Capped it off with terrible service.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cliff_rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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834 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Saint Johns, Michigan
1 review
3 of 5 bubbles Reviewed 4 March 2014

I just stayed this past weekend for a business trip. I had to bring my baby and my sister to watch the baby. The room was extremely small for us. I couldn't put the baby bed up. There was no room. I would have changed hotels if my meeting wasn't here. No high chairs so we had to travel with one. No option for a microwave in room for baby needs. No restaurant made it difficult. Front desk was friendly and helpful. Liz did a wonderful job with our event. Thank you for her getting me a baby bed even though I didn't use it. Did request room cleaning and didn't get it. Very cold in lobby area for a baby. Breakfast lady was awsome. They have good sandwiches and lots of snack foods. If I had been alone my opinions would be different. FYI taxis are very expensive here. $47 TO THE CITY ONE WAY. AND $6 to mall. Wish the hotel was more accommodating to get to the mall with transportation.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank workingmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belize
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

I had to attend a travel show at the Rosemont convention center, and booked my stay at Aloft, because of the location as the center and restaurants are within walking distance from the hotel.
Even the rooms are a little bit small, they are trendy, very clean and beautiful.
What made my stay so special was the staff. They were very friendly and helped us in each way, making sure that we had a fabulous stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, 4 March 2014
I am glad you had a perfect stay. Thanks for the positive review and for acknowledging the staff. We hope to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermosa Beach, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

It's a typical Aloft- trendy, clean, smaller rooms, no frills.. Its exactly what you see in pics. This one is close to airport but you can't walk. To get there you have to wait for their van that picks you up at the airport, running every half an hour (at 15 and 45 past). The shuttle will also take you to train station but no where else. They do not have a restaurant but across the street from hotel there is tons of food. They do have a bar/lounge (which was actually pretty packed) and also a stand where you can purchase breakfast sandwiches, coffee and snacks (apples, bananas, yogurt, chips etc). There is no freezer in room just a mini fridge. The staff was okay, borderline indifferent. They forgot to put my coworkers ice pack in the freezer which she left with them the night
before, and weren't very apologetic. She wasn't too happy.

Overall though I think it's a solid clean choice. It's a nice change from typical hotel setup with the trendy decor, black lights etc. To me it feels like the Virgin America (Airline) of hotels.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrvlrChk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 9 February 2014

Van runs regularly from O'Hare to the hotel, twice an hour, normally a fairly quick drive to the hotel. Upon arrival the front desk can be a hit and miss with being friendly and welcoming, if they are busy expect to be rushed through the check in process. The rooms are well stocked with supplies and coffee, tea, and water. The overall conditions of the rooms are starting to deteriorate since I've been staying here over the past two years. Last time the carpet had stains on it, tiling in shower had calking everywhere that had not been cleaned up, and the beds are starting to become flat and uncomfortable. The mattress like to moves on top of basic platform bed.

The location of the hotel is the best part. It is right beside all the restaurants and bars in Rosemont. There are plenty of places to eat, drink, and stay entertained all within a 5 minute walk. Also a new fashion outlet mall has been built behind the hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, 4 March 2014
Thanks for the review. The hotel is in a great location. I apologize for the carpet. We are in the process of replacing the carpet in our guestrooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park Forest, Illinois
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 bubbles Reviewed 1 February 2014

I think 3 1/2 would be a more accurate score. The hotel wasn't what I was expecting. I think modern and industrial are the two best words to describe it. The room seemed small at first but the odd layout yielded more space than I realized. The bed and shower were comfy. This isn't a place for people expecting a traditional hotel but the proximity to the restaurants and the mall can't be beat. The parking garage is confusing and they do a poor job preparing you for your visit as far as that is concerned. We were there for a bachelorette party and it was disappointing that they had no suite options.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, 4 March 2014
Thanks for taking the time to review the hotel. You couldn't have said it better, the location can't be beat. The hotel is located in the MB Financial Park and across the street from the new Fashion Outlets of Chicago. I apologize for any confusion with the parking garage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
1 of 5 bubbles Reviewed 26 January 2014

I am not going to beat about the bush this place was lousy. The rooms are TINY and have very little soundproofing even between the bathroom and the main room. The bed was a cheap platform bed like you would find at IKEA, the sheet had a huge stain on it, the whole hotel smelled like fish, and the customer service was dismal. DO yourself a favor and stay somewhere else. ALOFT was terrible.

Room Tip: There are no good rooms. For a NEW hotel, these rooms are way too small.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott g, Front Office Manager at Aloft Chicago O'Hare, responded to this review, 4 February 2014
Thank you for taking the time to review the hotel. I am sorry you did not enjoy your stay and did not like the size of the room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Chicago O'Hare

Property: Aloft Chicago O'Hare
Address: 9700 Balmoral Ave, Rosemont, IL 60018-5214
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Rosemont
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Chicago O'Hare 3*
Number of rooms: 251
Official Description (provided by the hotel):
Conveniently located just minutes away from the airport, the Aloft Chicago O'Hare offers all travelers a new experience with a loft inspired design as well as lounge, 24/7 gym, and indoor pool. ... more   less 
Reservation Options:
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Also Known As:
Aloft Chicago o`Hare Hotel Rosemont
Aloft Hotel Rosemont

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