My girlfriend (now fiancee) stayed at this hotel over the weekend before St. Patrick's Day. We originally chose this hotel for its reputation as a more upscale boutique hotel. Immediately upon arriving to the room it was clear that while the design concept tried to meet the expectations of a true boutique hotel, this stay was going to fall short. While the room was cleaned to a minimum standard, it could have been better, as there was dust and grime around the tiles in the bathroom and shower. The handles for the sink and shower were loose to the point that the could fall off if pulled too hard. The walls were also very thin, allowing for any hallway noise to pass into the room. Do not stay in a room next to the skywalk on the 2nd level, as you will hear nothing but loud drunks coming back from the bars between 2am-4am. Lastly, we also got stuck in a room where the environmental controls had not been hooked up yet, leaving us with no ability to turn on the air circulation fan, or control the heat or cooling. Upon discovering the problems with the environmental controls, I reported it to the front desk, who offered to move us to a different room or to have the maintenance staff repair it in the morning. We decided to have it repaired the next day while we were sightseeing in Chicago. While getting breakfast the next morning I reminded the front desk staff that they said the repairs were going to be done that day, and we left the room at approximately 11:00am. After a long day of sightseeing we returned to the room at approximately 11:00pm, only to find that not only had no room service been performed that day, but that it was clear that no maintenance staff visited the room or tried any repairs. I then went to the front desk who told us that the only other option was to move us to a different room, which we did despite the hassle so we could get a decent amount of sleep. The staff at the front desk was nice, however the team as a whole needs to work to provide better customer service, making sure that things like this are taken care of for guests. After all of this added together, we will definitely not be staying at an Aloft hotel again.
- Official Description (provided by the hotel):
- Conveniently located just minutes away from the airport, the Aloft Chicago O'Hare offers all travelers a new experience with a loft inspired design as well as lounge, 24/7 gym, and indoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Aloft Chicago o`Hare Hotel Rosemont
- Aloft Hotel Rosemont