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“Perfect Chicago O'Hare location” 5 of 5 bubbles
Review of SpringHill Suites Chicago O'Hare

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SpringHill Suites Chicago O'Hare
Ranked #5 of 18 Hotels in Rosemont
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Perfect Chicago O'Hare location”
5 of 5 bubbles Reviewed 19 August 2014 via mobile

I stay here often and I am always pleased. The new lobby and breakfast area renovations are very nice and spacious. Free parking at a near O'Hare location is rare. Excellent value for the business traveler.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank backermanpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 20 August 2014
We love the 5 star rating. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. I agree with the fact that our suites is designed to accommodate both business and leisure travelers. Also, no one can beat us for the free parking and free full hot breakfast We hope on your next visit to Chicago you will choose our property again and we promise you an exceptional service with a room of your choice and full hot breakfast.
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1,025 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (221)
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English first
Tulsa OK
Level Contributor
87 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

My first impression of this hotel was the front desk staff who graciously and professionally checked me in early! They were very polite and it started my stay off on a very nice note. The room was large, and clean. The AC worked great. There was a bit of noise from the traffic outside as well as the passing train, but it was not to the point of disturbing my stay. The price was right as well as the location about 2 miles from ORD airport. The website for this hotel mentions that the train/subway line is only a block away. This is not true. It is more like 5 or 6 blocks, but the shuttle from the hotel will bring you there (free) as well as to the airport. The shuttle runs every 30 mins. The fare into downtown Chicago is $3, and it takes about 35 mins from the Cumberland station which is one one closest to the hotel. The hotel also served breakfast. I was there during a weekend, and the place was mobbed. However, I will still able to get a nice breakfast as they did a great job restocking the food. There were a few eating establishments within walking distance as well as the steak house on the bottom floor. Thumbs up for this hotel, a cheaper alternative vs staying downtown.

  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank gsx1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 23 August 2014
Thank you for taking the time to write a review about our hotel. Your feedback and rating is very important. Our hotel is definitely a place for both business and leisure travelers because of it spacious layout and extra amenities. We are certainly located 4 blocks away from the train station and do offer complimentary shuttle service to and from train station. Our shuttle is also complimentary to and from airport and anywhere within 2 mile radius. Hopefully we will have the opportunity to serve you again in the future and earn a 5 star rating from you, as we truly do strive for a perfect stay with all of our guests. Enjoy the summer!
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Montgomery
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2014

Great hotel - wonderful staff. One of the things I loved the most, particularly in Chicago, was the shuttle - took us ANYWHERE within a 2 mile radius. that was a huge plus. That, in and of itself, will bring us back (if the price is right, let's be honest). Great breakfast, but springhill suites usually has that. Was a little worried outside with the noise (it's right by ohare), but couldn't hear anything inside. Keep up the shuttle - other springhills and marriotts should copy it. Free parking also was nice.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 20 August 2014
Thank you for taking the time to provide us and our TripAdvisor guests with such a pleasant review of our property. We strive to produce an absolute best level of service. It is very rewarding to hear about a job well done. We can't wait to see you again in the near future!
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Greenville, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

We recently spent two nights at the Chicago O'Hare SpringHill Suites with our two grandsons. The associates that I encountered during our stay at SH Suites were uniformly helpful and cheerful.
I especially want to commend Chemier from your front desk staff. She checked us in and out and was extremely helpful multiple times in between. She went out of her way to help us and told us to call her if we had any questions while we were out and about in Chicago. She is a fine example of your hotel's employees.
The shuttle took us to the Cumberland train station, which was great, and came to pick us up when we returned from our outing downtown. Easy access to downtown by train. They were also happy to take guests to other nearby destinations.
The room was great, clean, and everything was as it should be, and bonus - parking was free! Thanks for your help in making our stay enjoyable.

Room Tip: Corner suites are great. Traffic noise was minimal.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carawen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 20 August 2014
Thank you for taking the time to review our property and a very special thank from Chimere. Our team is always here to help and thoroughly love doing it. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. We hope on your next visit to Chicago you will choose our property again and we promise you an exceptional service with a room of your choice, full hot breakfast and of course the complimentary shuttle services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cordova, Alaska, United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

Our family of six was wrapping up a two week trip and needed a place to stay for our last night prior to catching our return flight home. I checked reviews and saw that this hotel was rated #1. Having stayed at several hotels in the O'hare area in the past I, all of which were very nice, I wondered if this property could be any better.
Having a family of six means most hotels won't let you rent one room, or someone gets a roll-a-way bed. I was pleased to find that his hotel has larger rooms my with two beds and a sofa sleeper. Based on the reviews we reserved a corner suite. The room was very nice with enough room for all of us, our six bags, and three car seats. There were two large TV's, two beds, sofa sleeper, and small kitchen area. The view from the fourth floor was nice and although it is located just off the freeway and under an approach path the noise at night was not that bad. If you are a light sleeper it may bother you, so keep that in mind.
The complimentary breakfast is a real meal, with lots to choose from. Eggs, burritos, bagels, two kinds of yogurt, cereal, pastries, etc. I was impressed and we all had plenty to eat.
After eating we needed to catch the shuttle to the airport, which is no small task considering all the baggage we have. After getting everything downstairs we saw that the shuttle was a van and there would be no room for us. This is where the hotel staff shined. They appoligized for their bus being delayed in traffic and then offered to call and pay for a taxi so we could get to the airport on time. With all of us and all our stuff we actually needed two taxis, which the hotel gladly paid for. I have never been so impressed with a hotel's service. The saved our morning and our trip because there is only one flight a day to get home.
This is an excellent, modern, nicely appointed hotel with a wonderful, caring staff.

Room Tip: Corner suites on the upper floors are nice.
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 15 August 2014
Thank you for taking the time to review your recent experience with us! We are happy that we were able to accommodate all your needs and you were able to enjoy. Your attention to detail is exceptional, and I'm happy you touched on just about every aspect of the hotel in your review. Our suites are certainly designed for both business and leisure travelers. I also completely agree with you about the wide variety of breakfast selections. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We look forward to yet another opportunity to have you as our guest in the future and we promise you will have the same legendary experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

The room was very comfortable and spacious. The staff was very friendly and efficient. The air conditioner worked really well and the there was a microwave and mini fridge in the room. Also free wireless connection! There is also a complimentary breakfast buffet with a number of options and free coffee all day long. It was a great hotel and I hope to stay there again some day!

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Corinel698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 15 August 2014
Thank you for your great review and for all the reviews you have taken the time to respond to. It is a short and one of the sweetest reviews. We hope on your next visit to Chicago you will choose our property again and we promise you an exceptional service with a room of your choice, full hot breakfast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Stayed for five nights while at convention in close-by Rosemont. While our experience in the past with Rosemont hotels was in general a very negative experience between hotels that are not well maintained to very unfriendly staff, our experience at the Spring Hill Suites was super. The hotel is relatively clean and the rooms are large. The beds were very comfortable and the sleep quality is excellent. The hotel serves a great breakfast every morning and the young ladies attending to the breakfast are doing a great job with a smile despite the crowds. No doubt in our mind, the most important asset this hotel has is the friendly and very helpful staff at the desk, the breakfast, and driving the shuttle to all the local attractions and the airport. Chimere, Jackie, Carla and Ron on the front desk among others were very helpful in answering questions and helping in making our stay pleasant. Hugo, Jose, Robert and Kimble were great in taking us back and forth everywhere and sharing useful information with us. If I had to find an issue with the stay it would be the fact the place could probably use a deep cleaning and repairs to the carpeting throughout. If you are attending a function in Rosemont, stay in Chicago and avoid the Rosemont hotels. The Spring Hill Suites makes for a good choice.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Valiant10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review, 15 August 2014
Thank you for taking the time to review your recent experience with us! We use your honest feedback to expand everything we can as quickly as we can to ensure we stay your top choice when visiting O’Hare area. We do strive for a 5 star rating and are positive that we will gain that on your next visit. We hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Chicago O'Hare

Property: SpringHill Suites Chicago O'Hare
Address: 8101 West Higgins Road, Rosemont, IL 60631
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rosemont
#5 Family Hotel in Rosemont
#8 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
Number of rooms: 245
Official Description (provided by the hotel):
Make the right choice, make the smart choice! We offer a hot breakfast, parking, and the fastest high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
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Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Chicago Springhill Suites

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