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“Good for a stay”

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Doubletree Hotel Chicago O'Hare Airport - Rosemont
Ranked #6 of 18 Hotels in Rosemont
Certificate of Excellence
Eltville am Rhein, Germany
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good for a stay”
Reviewed 5 April 2013

The hotel has good, efficient and fast service, nice rooms which are clean. You can get there by Hotel Bus from the main bus terminal which is walking distance from the gates. Ride takes 10 mns. But maybe ask for your way since the hotel bus stop is different than the rental car one. There are some steakhouses walking distance from the hotel and a high level one in the hotel. The other restaurant in the hotel is ok but not great. The gym is basic with a bench, weights (no machines) and few stepers etc. All in all, as I experience always at Doubletree: good quality rooms at good rates. Nothing fancy but what you need at quality.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UHen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 10 April 2013
Thank you for taking the time to let us know about your stay and for the very informative review. We do have several restaurants in the area and actually August 1st a brand new outlet mall will open just around the corner with great designer stores. Hopefully you come back and pay us a visit. Thank again and we look forward to being your hosts again.
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1,290 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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  • Danish first
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English first
Terni, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2013

I stayed here for 3 nights, the location is good for the airport vicinity, they offer a shuttle service too. I had a concert in the theater and it was just around the corner. There's not much in the nearby but the metro is also near, you can go by foot in 5-10mins. The room is very comfy and clean, the service and food is very good too. (we got cookies on arrival!)

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Merkon87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 2 April 2013
Thank you for the great feedback regarding your recent stay. The area is slowly starting to get more attractions, but the L is very close and convinient to get to downtwon Chicago. Besides the entertainment district, in the summer a brand new outlet mall will open just walking distance from the hotel. We are looking forward to it's opening and it will just be another attraction for guests staying in the area. Thanks again for your response and we look forward to being of service to you in the future.

Sincerely,
Juan Leyva
Director of Rooms
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Coldwater, Michigan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2013

We had a very nice room and it was very quiet and easy to find. During the one night stay, the elevators weren't working properly though. We were on the 2nd floor thank goodness and we only had to take the stairs one time. But the stairs were very confusing. They took you to places that weren't the lobby! The Bistro restaurant was WAY overpriced for what you got. I odered the Shrimp Risotto. The Shrimp were good, the rice was just ok and there was this watery liquid all around the veggies and rice. It was gross!! I didn't have time to send it back as were on our way to a concert. Don't eat there!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 2 April 2013
Thank you for taking the time to provide feedback regarding your recent stay. It is a great way to determine where we focus our efforts toward improvements; your feedback towards that end is sincerely appreciated. The great feedback regarding our rooms is great to hear, I will certainly pass it along to our team. I can assure you we will be addressing the issues regarding the restaurant and ensure that we are providing consistently good service and food.

Thank you again for the feedback and I hope we can be of service the next time you are in the area.

Best regards,
Juan Leyva
Director of Rooms
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Charlotte, North Carolina
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 March 2013

Stayed here one night before an early morning flight back home. Rooms were great, convenient to airport, but boy do they nickle and dime you to death. Parking is an issue. Instead of doing Self Park , asked the valet what it cost to parking valet. He said $20, versus $13 for self park. After driving all day I decide $7 difference was no big deal. but when we checked out the price paid for Valet was $28, "oh that was for overnight parking the front desk said., Then why did the valet tell me last night it was for $20 I asked? Oh, that was for in and out privileges.
Had also requested a room away from the elevator and vending. No problem Was two rooms away but the ice machine had pipes and big gauges going in to it which looked like a mad scientist project--i have never, ever in 30 years of travel seen an ice machine like this. And when close to it, it sounded like a 747 taking off. Asked if they could unplug it as we had this high level noise in our room all night. They apparently had a problem with it as the front desk said, "Yeah we know about it and will send someone up to lower the noise immediately. Still waiting.
Last they want $13 for internet access. Ridiculous when you can get it for free at hotels rated lower that this chain. Especially when we are consistent customers of this chain. ONly super high level club travelers get it for free.
Would stay there again if no other hotel was available because of the nice rooms and cleanliness, but there is nothing else which compels me to want to stay there.

Room Tip: Check the "other" rates you have to pay before booking a room--parking, internet, breakfas...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wallpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 28 March 2013
Thank you for taking the time to provide us with feedback regarding your recent stay. As the Director of Rooms at the Doubletree by Hilton O’Hare Rosemont, I assure you that my team and I are working very hard to provide all of our guests with the products and services that will allow you to rate us as a “10”. I'm truly sorry about the confusing regarding the different parking rates you were quoted. We try to stay competitive in the area regarding parking and are in fact one of the lower priced hotels regarding parking.

Regarding the internet, we do hear from our customers on free Wi-Fi every day and we do understand your concern. Within our brand, Our Diamond and Gold members do receive free Wi-Fi. I would like to give you some background on why our brand still charges: we continually are upgrading our Wi-Fi network to include bandwidth. We started last year with a 30 meg circuit then upgraded to 50 meg and we now have a 100 megs so our customers will have the speed and access when needed. Additionally, we have 24/7 support on our network and can assist customers at any time.

We do understand how important the internet experience is to our guest and we are trying to keep our cost down but give a great experience.

Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.

Best regards,
Juan Leyva
Director of Rooms
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New York City, New York
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 March 2013

I get the cheapest room as I was only here for one night and had to get to the airport. Check in was a breeze; room was clean, just sat there looking at planes land one after another was pretty exciting.

The best part, however was the very friendly staff. When being served breakfast by a waiter, he refused a tip; I find these to be the best of servers. Will definitely stay here in the future.

  • Stayed May 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Titanium123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 28 March 2013
Thank you very much for taking the time to provide feedback regarding your stay. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again in the very near future! We hope you enjoyed your breakfast and welcome you to come back for our delicious Vodka Ravioli for dinner. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.

Sincerely,
Juan Leyva
Director of Rooms
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Jupiter, FL
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 March 2013

My wife's 93 year old mother was in poor health and we needed a hotel near her for our recent visit. We chose this hotel; and, all in all it was a nice experience. We were disappointed that the hotel did not include a complimentary breakfast. The hotel did have an attached restaurant that did have a breakfast service, but it was only a large fixed price breakfast. Too much food for us. I cannot recommend the nearby Denney's. We did have dinner at the hotel one night and it was excellent. This hotel in convenient to O'hare and we saw several members of airline flight crews spending the night there. This a good sign as they are experienced travelers

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ytram7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 2 April 2013
I wanted to thank you for taking the time to write about your recent stay with us. I'm really glad we were able to meet your expectations and accommodation needs; your loyalty is our biggest compliment. We do offer a breakfast buffet and along with that you can actually order individual items off the menu at a lower cost than the buffet. I'm glad you enjoyed dinner and hope when back in the area you will give us another opportunity to be your host.

Sincerely,
Juan Leyva
Director of Rooms
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Houston, Texas, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2013

I am a corporate flight attendant and often arrive exhausted and at all hours of the day and night. A quick check in is always much appreciated. Ruby did the fastest checkin I have ever had. She was also very informative and helpful. Kudos to Ruby and congratulations to you for having such a stellar employee on your staff!
Also the buffet breakfast was very good and the rooms were clean and nice and quiet!

Stayed March 2013, travelled on business
Helpful?
Thank Margie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, 2 April 2013
Thank you for your kind review regarding your stay with us. I could not agree more, Ruby is a great asset to the hotel and we are very glad she is a part of our team. We were very happy to read she had such a positive influence on your stay, and Ruby was very excited to see the nice comments your wrote.

Thank you again and we look forward to being of service to you in the near future.

Sincerely,
Juan Leyva
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Property: Doubletree Hotel Chicago O'Hare Airport - Rosemont
Address: 5460 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

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