I was extremely happy when we first got to the hotel. They let us check in early since we were attending a convention next door. We thought Jasmine at the front desk was very friendly and helpful. We ate lunch and supper at the BC Bistro (loved the food). However, when we asked at supper for the specials displayed for convention visitors in the elevators, the waitress had no clue what we were talking about so we did not get the specials. The hot tub should be called the lukewarm tub; I could have sat in it for 3 hours without breaking a sweat. The beds were comfortable and the room was nice. When we got our bill under the door, we were charged for food and beverage that we didn't order and for valet service which we didn't use. The convention and hotel had a special parking rate of $8. When we asked Jasmine at check-in where to park, she told us to stay to the left and park where it says Doubletree--so that is what we did. When we left the structure, the booth lady told us that we parked in the wrong spot and we had to pay $26 (after we were already charged the $8 at the hotel). When we went back to the hotel to complain, they told us that we were supposed to park in the Embassy lot for that rate. I told them that Jasmine told us to park in the Doubletree lot at the left. They did refund the $8, but we ended up $26 out of pocket because an employee didn't know what they were doing. We took mental notes for next year and may stay at the Crowne Plaza next door like we did last year with no problems.
- Official Description (provided by the hotel):
- The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $26/day; Valet Parking: $30/day. ... more less
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- Also Known As:
- Doubletree Rosemont
- Rosemont Doubletree