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Doubletree by Hilton Chicago O'Hare Airport - Rosemont
Ranked #6 of 18 Hotels in Rosemont
Certificate of Excellence
chicago, United States
1 review
“Stranded”
Reviewed 18 April 2014

Got caught in a winter storm flying home missed my flight called Hilton needed a room with a shuttle service and in 30 minutes picked up and delivered to my room. For a last minute panic it was top notch.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 19 April 2014
Thank you for taking the time to review our hotel on TripAdvisor. We are so pleased that you enjoyed your stay.

Because of our proximity to the airport, so many of our guests are similar to you: a distressed passenger! We are glad that our service made your situation a little more bearable.

We look forward to your stay if you are ever in the O'Hare area again.


Sincerely,
Ruby M
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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English first
Cleveland, United States
1 review
Reviewed 17 April 2014

Very nice! A larger store is needed with more souvenirs. Cookies were a nice touch although I don't eat chocolate. Love the seperate shower and tub, does anyone even use a tub in a hotel? Maybe for ice, huh!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ginger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 18 April 2014
Thank you so much for taking the time to review our hotel. We are very happy to hear you had such a positive experience and hope the next time you are in the area we will be your hotel of choice.


Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 April 2014

I Stayed there for business trip, good clean hotel, nice restaurant inside, workout room was small but they did have a nice pool. I would stay there again for a business trip, good location and close to rosemont entertainment district.

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 847patricki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 17 April 2014
What a great review! We are so thrilled that you had a great stay. Thank you for your 4 star rating and we look forward to having you stay with us again.

Warmest Regards,
Ruby M
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Montreal, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 April 2014

Great place to stay while in Chicago-Rosemont area for business!! Very friendly and welcoming staff , we usually stay for about a week everytime we go there, nice of them to provide us with free WiFi while staying to keep up with emails ! We will be there again April 25 2014 for business!!

  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 15 April 2014
I ALWAYS ENJOY reading a review that ends with "We will be there again "! Thank you for staying with us and for your enthusiastic review of The Doubletree Rosemont - I always appreciate it when a guest takes the time to share their impressions of our great property. We look forward to seeing you soon!

All the best,
Ruby M
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Humble, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

Upon Check-in the Front Desk agent was unbelievable rude and looked down her nose at myself and 2 other co-workers as if we should not be there. The phones in my room did not work. I was offered another room which I felt was acceptable. The hotel is well kept, rooms are clean and all of the other staff I interacted with were very helpful and pleasant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hawaiianguy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 15 April 2014
I do apologize about the inconvenience you had during your stay at the hotel, I can assure you that is not the norm here. We do pride ourselves on giving excellent customer service and by the previous reviews you can see that we normally hold up those standards. I will be sure to share your feedback with the staff and ensure that this does not happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

Best Regards,
Ruby M
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Statesville, North Carolina
Level Contributor
367 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 13 April 2014

Nice property in Rosemont- great value and service. This is one of the best Doubletree's I have stayed at. Staff was very friendly and helpful. Very convenient to convention center and a myriad of restaurants.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kagatlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 15 April 2014
I am so glad you chose to stay with us! Our staff is definitely a point of pride at our hotel and I am happy to hear that you had such a great experience. We certainly look forward to seeing you again.

Best Regards,
Ruby M
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PARIS, France
1 review
Reviewed 10 April 2014

arriving from france after a long trip and problems of planes, 9:30 PM, warm welcome, free wireless offered "aprilshowers", an exclusive in the whole area... Great breakfast, taylor made if out of the menu, very, very cool cosmopolitan staff, and a "je ne sais quoi" that was off with the usual frigidity of those places.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Galepides N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruby M, Manager at Doubletree by Hilton Chicago O'Hare Airport - Rosemont, responded to this review, 11 April 2014
Thank you so much for your positive review of our hotel, the Doubletree Rosemont O'Hare. We are so pleased that you enjoyed your stay. We welcome you back soon.

Warmest Regards,
Ruby M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chicago O'Hare Airport - Rosemont

Property: Doubletree by Hilton Chicago O'Hare Airport - Rosemont
Address: 5460 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $26/day; Valet Parking: $30/day. ... more   less 
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

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