Our trip did not start well - traveling back from SE Asia for 26 hours and finally landing at O'Hare, I called to request the shuttle at the international terminal as stated on the website. The shuttle arrived 15 minutes later (again, as stated), but with only two seats remaining on the shuttle for about 6 people in the international terminal. We then had to wait another 15 minutes for a second shuttle to come pick us up. 30 minutes in Chicago cold was the last thing we wanted after finally getting to the U.S.
Once to the hotel, the staff was friendly (look for signage to the front desk - up the escalator), and check in was quick. Our room was neat and clean and up-to-date. This is one of the more unique hotels we've stayed in. Plane noise was minimal, but the hotel had that taken care of with ear plugs and a noise machine, which we utilized. Great, hot shower. Showers are frequently under-reviewed. Didn't eat breakfast, as we had to leave at 4:30 AM. Shuttle departs every 15 minutes in the morning, on a first come, first serve basis. 5 minute ride back to O'Hare.More