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“Okay stay”

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Loews Chicago O'Hare Hotel
Ranked #3 of 18 Hotels in Rosemont
Certificate of Excellence
GreenLeadersBronze level
Reviewed 26 May 2014 via mobile

Clean room, a little mold in really nicely glass tiled shower. Bathroom sink is clunky as is toilet. Beds are ok. Mini bar and coffee prices outrageous. Small gym. Staff underwhelms.

Okay stay, but not what I expected for the price or rating.

Stayed: May 2014, travelled on business
1  Thank mrbanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 1 June 2014

Dear guest,
We hope you are able to provide specif information on your staff encounters. We can be reached at info@icohare.com. Thank you very much for your stay.

Regards,
Patrick Cook, Director of Sales & Marketing

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Reviews (1,837)
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1,148 - 1,154 of 1,837 reviews

Reviewed 23 May 2014

Nicely appointed large room and bath. Well sound proofed against the noise of the airport. Only complaint is you clearly hear all conversations in the hall. Capital Grill Restaurant on site is excellent.

  • Stayed: May 2014
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Thank CAgirl92270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 26 May 2014

Dear Guest,
Thank you for your recent stay.Please let us know if we can do anything to make your next visit more comfortable.

Patrick Cook
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

This hotel has a great location in Rosemont right next to great restaurants and the new outlet mall. Hotel is clean with unique modern details like brass birds as decorative accents in the room. Check in was very quick and front desk employee went above and beyond to express appreciation for selecting this hotel. My only complaints would be that hotel sounds could be easily heard from my room. Nothing too distracting though, and the room did not have a coffee maker.

  • Stayed: May 2014
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Thank Loves2Trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 23 May 2014

Thank you very much for staying with us, and for your feedback. We're sorry you didn't locate the coffee makers. They are stored inside the desk unit, on a sliding pull out shelf. Please let us know when you will stay again and we will explain exactly where it is located.
Thank you again.

Regards,
Patrick Cook, Director of Sales & Marketing

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Reviewed 20 May 2014

in town for biz with meetings at this property. check-in was fairly smooth. i was in a suite which was large and comfortable. plenty of amenities. several meals in the hotel by catering staff and found the food to be quite good. staff was friendly and helpful. would stay here again.

  • Stayed: May 2014, travelled on business
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Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 21 May 2014

Dear Guest,
Thank you for staying with us. We're pleased that you enjoyed your stay and hope to welcome you again soon.
Perhaps your overall rating was a typo, since your feedback was very positive? If so, please let us know and we will contact Tripadvisor to ask for an adjustment. If not, please let us know and we will address your concerns.
Thanks again.

Patrick Cook, Director of Sales & Marketing

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Reviewed 19 May 2014

My 2nd stay at the IC O'Hare and still for me a good choice. It's probably more expensive than most of the other O'Hare options but worth the difference. Excellent punctual shuttle in a quality bus, spacious comfortable rooms and a few (expensive) eating options. My only negative is that my room only had a shower when I like a hot bath after a long flight.

  • Stayed: May 2014, travelled as a couple
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Thank UKcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 21 May 2014

Thank you for the review and feedback. Great to hear that your stay was comfortable. On your next visit, please ask for a room that includes a tub. Aproximately one-third of our rooms have combination shower/tubs.
Thank you again - hope to see you soon.

Patrick Cook, Director of Sales & Marketing

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Reviewed 18 May 2014

Wish I could give a more detailed review but I'm still waiting for my room - check in is at 4 pm and I'm still waiting at 4:40 to check in. Got attitude when I called for the shuttle - not impressed. Checkout is at 11 am instead of 12 pm. For the money they charge it's not worth it

  • Stayed: May 2014
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1  Thank starbuxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 20 May 2014

Dear Guest,
We are very sorry for the delayed check-in. We had a very busy Saturday night, with many late check-outs. We understand the inconvenience caused, and truly hope your stay has been comfortable now that your conference has started and you can enjoy the services offered by the hotel. Let us know if you have a need for a later departure, and we will do our best to accommodate.

Regards,
Patrick Cook
Director of Sales & Marketing

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Reviewed 13 May 2014

Stayed at this hotel last month. It was a very comfortable stay, very spacious rooms. There is Fashion Outlet Mall right behind the hotel you can walk to. The view from our room was good as we could see Chicago's Skyline.

  • Stayed: April 2014, travelled as a couple
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1  Thank Sanz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKCook, Director of Sales at Loews Chicago O'Hare Hotel, responded to this reviewResponded 20 May 2014

Dear Guest,
Yes, the Chicago skyline is beautiful on a clear evening. We're glad you were able to enjoy it, and that your stay was comfortable. Hope to see you again soon.

Patrick Cook
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Chicago O'Hare Hotel

Address: 5300 N River Rd, Rosemont, IL 60018-5400
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Rosemont
#1 Business Hotel in Rosemont
#1 Romantic Hotel in Rosemont
#2 Green Hotel in Rosemont
#4 Family Hotel in Rosemont
Price Range: £106 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Loews Chicago O'Hare Hotel 4.5*
Number of rooms: 556
Official Description (provided by the hotel):
Loews Chicago O'Hare is the area's first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 
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Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Hotel Rosemont

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