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“Oh so convenient!”

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Crowne Plaza Chicago O'Hare
Ranked #11 of 18 Hotels in Rosemont
Chicago, Illinois
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Oh so convenient!”
Reviewed 31 July 2014

I just returned from a one night stay at the Crowne Plaza. The Hotel has convenient parking in front to use while you check in and plenty of parking around the building on the Balmoral side but be aware that there is a $24 per day charge for parking. I booked my room through a travel site and am more than pleased with the value for my money. The hotel is modern, clean, and has a pleasant scent wafting through. The rooms are also very clean, have comfortable beds, modern bathroom facilities, and good views of the hustle and bustle of Rosemont.

Why should you stay there? It is minutes from O'Hare Airport, across the street from the Rosemont Theater and the Fashion Mall. It is also within walking distance of Muvico Theatre and the entertainment district with plenty of Restaurants and Bars to choose from. The Donald E. Stephens Convention center is also across the street. What a Gem!

I did use the fitness center pool and it too was clean and well maintained. The exercise equipment was top notch. I checked out using the call in system and found the entire experience to be extremely pleasant and one I plan to repeat.

Room Tip: I had the standard double queen room 630. It overlooked the Rosemont Theatre and Fashion Mall. It...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank webmom222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 2 August 2014
Dear webmom222,

Thank you for taking some time to write a 5-star review. Our guest’s experience at our property is what matters the most to us and our team will be thrilled to know that you had a great stay with us.

Thank you for sharing the reasons why you were happy with your stay and why to choose our property. Comments like yours keep us all motivated to continue providing great service to all our guests.

We greatly appreciate your business and can’t wait to have you back! Please do not hesitate to contact me directly at cjacobsen@crowneplazaohare.com if you need any assistance with your future reservations.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,148 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
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English first
Stafford, Texas
Level 5 Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 July 2014

This is the first time we are staying in Crowne Plaza and the one in where we stayed Crowne Plaza ORD, we had a great time. Room was neat and tidy. There was shuttle service to the airport in every 30 min. We really enjoyed our stay

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank pappoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 2 August 2014
Dear pappoos,

We greatly appreciate your 5-star review. We are all about providing a great stay experience to all our guests and our team will be delighted to know that you had a great experience during your first stay with us.

We hope that on your next trip to Rosemont you will choose our property again and we can promise you the same commitment to great service.

Thank you for your business and please do not hesitate to contact me directly at cjacobsen@crowneplazaohare.com if you need any assistance with your future reservations.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level 3 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2014

I stayed at the Crowne Plaza again, and yet again it was a great stay. The only issue that I had to when we were checking in was that there wasn't any parking in the lot near the front desk. They had it blocked off. I'm planning on staying here again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cooldude2003us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 2 August 2014
Dear cooldude2003us,

Thank you for sharing that our team consistently delivers great service and that Crowne Plaza Rosemont is excellent place to stay. It means a lot to our team and comments like yours keep our team highly motivated to stay committed to providing great service to all our guests.

On behalf of our team I would like to thank you for your continued loyalty and patronage and would like to invite you back when you are in the area.

Please do not hesitate to contact me directly at cjacobsen@crowneplazaohare.com if you need any assistance with your future reservations.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 27 July 2014

it was one of the 90 plus days when we checked in and the air conditioner was not working when we got to the room we called and immediately someone was up to move us to another room. all of the employees were very nice. I would recommend the hotel as a great place to stay and the location within walking distance of the mall the theatre and great restraunts. you couldnt ask for better.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 31 July 2014
Dear Wendy P,

Your feedback is very important to us. Thank you for sharing that you were very happy with your stay. I’ll be sure to share your feedback with our team as they take a great pride in providing great service to all our guests.

We greatly appreciate your business and looking forward to your next stay.

Sincerely

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta, Georgia
1 review
Reviewed 25 July 2014

I attended the DTD customer support meeting and the staff was awesome. The food was delicious and services was excellent in the restaurant. Special thanks to Hugo and Rafi who provided excellent service! Lenny the banquet manager helped me so much by providing me some gluten-free and dietary options for my special diet. I want to thank him for his time as he listened to my concerns and did not rush me or seem annoyed as other dining establishments I have eaten at before.

The overall hotel has a nice look and every employee I engaged with was friendly,

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 26 July 2014
Dear Maria G,

We love to hear from our customers. Your feedback is greatly appreciated. Thank for sharing that our staff was awesome, that food was delicious and that the service in the restaurant was excellent.

You are correct Lenny and his team share our overall commitment to providing great service to all our guests. Thank you for taking time to recognize Lenny, Hugo and Rafi for their service.
We greatly appreciate your business and looking forward to your next stay.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014

I would like to stay thanks to all at the Crowne Plaza for providing us with a wonderful training center! Donnie and Pat were great with IT support. Joe, Miz, Linda, Jose, and Alberto are the best at what they do, from mixing drinks, recommending food and customer service! Great place to have a meeting.
Thanks for all the support!
Phil R

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 26 July 2014
Dear Phil R,

We greatly appreciate the opportunity to host your training program this year. Your kind word about the hotel and our overall services is greatly appreciated.

Thank you for taking some time to recognize Don and Pat from our IT team as well as Joe, Miz, Linda Jose and Alberto. I’ll be sure to share your feedback with them as they take pride in providing great service to all our guests.

Thank you for your business and we are looking forward to your next visit. Please do not hesitate to contact me directly if you need any assistance with your future reservations.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
1 review
Reviewed 21 July 2014

I had a surprise birthday party for my mom. The banquet coordinators held my hand and walked me through the process and was very helpful. Rooms were clean. Food at the restaurant and our dinner party was delicious. Walking distance to the mall was great for out of town guest to do a little shopping.

Room Tip: We booked our room months in advance. The hotel was full by the time of our event
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Gwendolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, 24 July 2014
Dear Gwendolyn G,

Thank you for choosing the Crowne Plaza O’Hare for your surprise birthday party for your mom. We greatly appreciate your feedback. Thank you for taking some time to recognize our banquet coordinators for their service.

We greatly appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance with your future reservations.

Sincerely,

Cher Jacobsen

General Manager
cjacobsen@crowneplazaohare.com
Tel: 847.928.3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chicago O'Hare

Property: Crowne Plaza Chicago O'Hare
Address: 5440 N River Rd, Rosemont, IL 60018-5232
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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