Our problems started when we checked in with 5 people. They didn't like a credit card so cash was paid, they counted it over and over again. After 30 min of counting the cash they gave us our keys. An hour later they complained that we didn't pay enough. The next night an item went missing from our room. When we asked the front desk their reply was "Our staff will not steal it so you must have miss placed it." We then had to contact the police and file a police report. Amazingly 2 hours later they found it "in a basket near the laundry room." Then finally due to circumstances we had to extend our stay for 1 night and again we paid cash. They gave a receipt for the cash payment, but the credit card used to make the reservation was also charged the amount for the extra night. When asked about the double charge the were unwilling to discuss the matter leaving the only option of calling the bank and denying the charge to the card. This hotel and their staff are downright thieves, you can stay across the street at the motel 8 for the same price and save yourself the headache.
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- Also Known As:
- Saint Charles Days Inn