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“clean, nice facility but nothing special”

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Hilton Garden Inn St. Charles
Ranked #3 of 11 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Sturgeon Bay, Wisconsin
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“clean, nice facility but nothing special”
Reviewed 25 February 2014

Beautiful lobby area, but small-ish rooms, no sound insulation between rooms, a sour odor in the lobby on Sunday morning and no comp breakfast made this an OK but nothing special hotel. Security quieted the noisy neighbors a bit but we didn't get much sleep for one of our nights there.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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462 reviews from our community

Traveller rating
    258
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    51
    21
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Elgin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

champagne didn't come when promised, fitness room didn't have enough treadmills, hot tub not hot enough, room felt cold, and maintenance would not increase temperature, too much noise coming from room upstairs

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Damaris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert F, General Manager at Hilton Garden Inn St. Charles, responded to this review, 25 February 2014
Thank you for staying with us and leaving such a detailed review. I understand from your review that your experience was anything less than satisfying. I do understand that you were not completely satisfied and that there were some areas we fell short of your expectations. I especially would like to apologize if you had some maintenance issues in your room. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and to make your stay pleasant and comfortable.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues you have brought up in your review will be addressed.

Again, I apologize for the inconvenience you went through during your stay and hope to have the opportunity to serve you next time you are in town.

If I can be of further assistance, do not hesitate to contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mayville, Wisconsin
Level Contributor
152 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 13 February 2014

I stay at a lot of Hilton properties. This particular HGI was a bit below average. Our room, which was a corner room was mis-shaped! It was big but there was really no function to the extra square footage. It was also cold. I found the bathroom a bit dingy and not overly clean. The room in general was over the hill from wear and tear. The property is near DuPage Airport and across from Pheasant Run, it also adjoins a convention center. It probably has a ton of traffic. That said, as with all hotels this type, the management has cut back on cleaning to the point where it seems like overhaul is better than maintenance. That would be OK if the overhaul's came a bit quicker! Just little things like new linens would help. The "free" Hilton Honors breakfast was again slightly below other HGI offerings. A nice place for what it is, but don't expect "new and nice". As far as staff goes, I give them a big gold star, they were all very nice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1921Pack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 February 2014

The staff in this hotel were outstanding from the front desk to the restaurant wait staff. My stay didn't turn out as I planned and everyone was at the ready to assist in anyway possible. In addition, it was a quiet hotel.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank londonrayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, 13 February 2014
We are excited to make your stay Excellent!! Thank you for your business.
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Garland, United States
2 reviews
Reviewed 28 January 2014

Accommodations were very pleasant, clean, and comfortable. Good location, with an abundance of restaurants, bars, shopping, etc. nearby. Reasonable access to western regions of the metropolitan Chicago area. Would certainly stay at this location again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, 13 February 2014
We appreciate your business, come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockwall, United States
1 review
Reviewed 5 January 2014

Nice Hotel. Good location. Staff is very helpful and provided tips for our weekend in the city. Only stayed one night before going into the city. Stayed at the W in Chicago and it wasn't any nicer and the staff couldn't compare.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, 7 January 2014
Thank you for your most excellent review, we appreciate your business. Come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
1 review
Reviewed 23 December 2013 via mobile

So I travel (alot)3 out of 4 weeks a month and while Hilton brands is my preferred Vendor I typically am not very impressed... Regrettably!!! So I had to share this hotel in particular.... From the moment of check in to check out this HGI was PERFECT!! The lobby spotless! The front desk professional and polite yet very kind and easy going. The room - let's say I was "shocked" it was huge!! And spotless. They even had a guest service cart during the evenings that served snacks!!! The Hilton brand itself should model MORE of their hotels from this amazing location.
I would recommend this and will recommend as I have my team returning in January and they all 9 will be booking here. I can't express how impressed and thankful I was for such a great stay- thank you HGI St Charles!!!! Thumbs up !!!!

Stayed December 2013, travelled on business
Helpful?
Thank Sreffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, 4 January 2014
WOW, Excellent review, we look forward to your return visit with your associates. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn St. Charles

Property: Hilton Garden Inn St. Charles
Address: 4070 E Main St, Saint Charles, IL 60174-5202
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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