Upon checking in I found a big crusty stain on the armchair. I immediately called the front desk to ask them to bring me a new chair. They promised to send housekeeping right away. They never showed up. I figured maybe they would clean it or replace it when they cleaned the room after the first day. Nope. So I called again. They promised to fix it again. They didn't. There was also mildew on the ceiling in the bathroom and several sticky and/or crusty spots on the carpet throughout the room. I found someone else's stuff that housekeeping apparently didn't see. I think those people are cleaning with their eyes closed. Anyway, I would definitely not go back.
- Official Description (provided by the hotel):
- For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more less
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- Also Known As:
- Pheasant Run Hotel Saint Charles