We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice and clean”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Schaumburg
Ranked #2 of 29 Hotels in Schaumburg
Certificate of Excellence
Reviewed 3 August 2014 via mobile

Came to Schaumburg for a weekend getaway. We have stayed at several different hotels outside of the mall. This trip I got the best price here.
We stayed in a king bed room on the 3rd floor. Room size was decent. Very clean room and clean halls, lobby, grounds,etc. They renovated a few months back and it looks great. The hotel boasts about their mattresses. Having a Select Comfort bed at home I thought it would be similar. This bed supposedly would change the mattress pressure by turning a dial on the side of the bed. The dial did nothing. The bed wasn't bad, just a lot firmer than I care for. I did sleep well considering.
I can't review the food as we chose not to pay $11.95 per person for breakfast. Friday night when we went up to the bar we were ignored so we walked away. Just as well since the cocktails were $8.
Plenty of outdoor seating if you like to sit out and enjoy the breeze.
Pool was small but we didn't utilize so I'll stop there.
It was a nice stay. Don't know that we'd choose this hotel again though.

Stayed: August 2014
Thank mrskeager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 11 August 2014

Dear Mrs. Keager,

Thank you for taking the time to complete a review for our property. I'm sorry your mattress dial didn't work for Garden Sleep System bed. I wish we could have done something, while you were still here with us. If there is anything else we could have done to improve your stay, please feel free to contact me. Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (785)
Traveller rating
Traveller type
Time of year
Language

487 - 493 of 785 reviews

Reviewed 2 August 2014

The room was very large and very clean! The hotel staff was friendly. The location was close to everything Schaumburg has to offer. The lobby was impressive for a small hotel and coffee was available 24/7!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 11 August 2014

Dear Patricia R,

Thank you for taking the time to share your experience with us, it was our pleasure having you. I'm glad to see you liked the spaciousness of the room and the staff was friendly for your duration. The location is a big part of our sales pitch, we're so close to almost all the Schaumburg goodies. As for the coffee, everyone needs a caffeine fix so why not make it available 24/7? We're here for you and make it our mission to deliver outstanding service. We appreciate the feedback and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

This is a very good hotel. The Sleep Number bed is very comfortable. The bathroom is pretty new and the shower is nice. It is a little small and the way the door opens out (which is a little strange but actually makes sense).

The room is decent sized but could be slightly wider. The staff is very good. The lobby looks SO MUCH BETTER than the nearly DoubleTree and Embassy Suites which are supposed to be of higher class.

Breakfast is cooked pretty quickly although the servers seem somewhat disorganized - they always seem to be walking around finding the home for the food.

The one huge negative for those who travel a lot is that this hotel seems to opt out of the HHonors promotions - at least for 2Q and 3Q 2014. That means no double points! I guess they really don't need to promote as they are pretty full and highly ranked on Tripadvisor...

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Want2GoHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 30 July 2014

Dear Want2GoHome,

Thank you so much for choosing the Hilton Garden Inn Schaumburg as your home away from home, if only for just a night. We appreciate the time you’ve spent completing this review. We are 100% committed to improving our service, so we love to hear any feedback that can be provided. It helps us to know what we’re doing right, for continued satisfaction, and on the off-chance we do something wrong, what we can do to make your next stay with us more enjoyable.

I'm glad you enjoyed yourself and liked our recent refreshed lobby area. I appreciate your observation of our breakfast staff. We are working hard to improve, everyday, so we'll definitely work on tightening that aspect up for your next visit with us. If needed, please give me a call to make future reservations.

Taylor Moore
Front Office Manager
Hilton Garden Inn Schaumburg
224-520-6954
taylor.moore@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We got the Legoland package and stayed on the 6th floor. The lobby is very modern and done very well. The front desk staff was very friendly and welcoming. The room was spotless and the beds are comfortable (you can adjust firmness). I also appreciate the nice shower head---so many hotels have the "locker room" shower heads and it is the first thing I look for. I also like that the room has a microwave and fridge and Whole Foods is just down the street. The keurig was also a pleasant surprise.

With free parking and wifi in the rooms, this was a great deal. The wifi took a couple times to log on (smartphones and ipod). We did not bring our laptops. The pool is quite small, but the kids enjoyed it. You can also see the pool while working out which is nice to keep an eye on the kids as well.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ExportLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 30 July 2014

Dear ExportLove

Thank you so much for choosing the Hilton Garden Inn Schaumburg as your home away from home, if only for just a night. We appreciate the time you’ve spent completing this review. We are 100% committed to improving our service, so we love to hear any feedback that can be provided. It helps us to know what we’re doing right, for continued satisfaction, and on the off-chance we do something wrong, what we can do to make your next stay with us more enjoyable.

Legoland is one of our big attractions in the area. It's so much fun for the kiddies. I'm glad to hear you and your family enjoyed yourself with us, it was our pleasure to have you. Nothing beats good service and clean rooms, after all, it's what your paying for and expect, right? I'm happy we met your expectations and I definitely look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Upon entrance to the hotel the desk staff was welcoming. The hotel was clean and fresh smelling. The bed was not comfortable and I felt there should be a choice of pillow type. Room was spacious (king bed) and comfortable. Enjoyed having a refrigerator and microwave with it individual station. Amenities available were fairly numerous.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Pricilla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 30 July 2014

Dear Pricilla H:

Thank you for taking the time to complete a survey for your recent stay with us. We genuinely appreciate all feedback, as it helps us to understand what we're doing right, and what we could improve on. Based on your review, it seems as everything went well, except for your choice in pillows. We have goose feather down pillows and hypo-allergenic micro fiber pillows in all of the rooms, I'm so sorry that you were uncomfortable during your stay. We are absolutely committed to making sure every guest is 100% satisfied and I regret that we failed to do so for you. Hopefully on your next visit to Schaumburg, you will give us another chance to get it right. Please feel free to contact me for any future reservations.


Sincerely,

Taylor Moore
Front Office Manager
Hilton Worldwide
taylor.moore@whitelodging.com
224-5206954

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

We stayed in a double queen room, and you may never notice this if you are sleeping alone but I shared a bed with my 9-year-old daughter and it seemed as if the sheets and comforter were smaller than standard sizes (we are both of average height and weight). I've never seen anything like this. Skimpy in size and also not nearly heavy enough. My family wanted the a/c to stay on 70, which is where it was when we arrived, and the comforter and sheets were not warm enough.

WiFi seemed non-existent. My husband is a Hilton Diamond rewards member, and I tried numerous times unsuccessfully to log onto wifi. Well it may have worked eventually, but it was taking far too long so I gave up. This is our 3rd hotel in 3 nights (check my reviews) and I didn't have any of these problems at either the full service Hilton or the Wingate, which is also limited-service like Hilton Garden Inn. I would definitely go with Wingate next time.

Stayed: July 2014
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, Front Office Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 30 July 2014

Dear Jessica,

Thank you so much for choosing the Hilton Garden Inn Schaumburg as your home away from home, if only for just a night. We appreciate the time you’ve spent completing this review. We are 100% committed to improving our service, so we love to hear any feedback that can be provided. It helps us to know what we’re doing right, for continued satisfaction, and on the off-chance we do something wrong, what we can do to make your next stay with us more enjoyable.

It is unfortunate that you felt your trip with us was less than satisfying. I sincerely apologize for the inconveniences with the blankets and your internet service. We're constantly trying to update the internet to attempt to get the best service possible.I truly hope this does not hinder your option to stay with us in the near future. If you are ever in the Schaumburg area, give us another chance to get it right. Give me a call or shoot me an e-mail for your next reservation; we'll be sure to add extra blankets in your room.

Taylor Moore
Front Office Manager
Hilton Garden Inn Schaumburg
224-520-6954
taylor.moore@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Overall stay was good, very satisfied. Really nice area to stay in the chicago area. Close enough to downtown without downtown feel. About an hour away from downtown during rush hour and 20 minutes during normal traffic times.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Derrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor M, General Manager at Hilton Garden Inn Schaumburg, responded to this reviewResponded 9 September 2014

Dear Derrick,

Thank you for taking the time to post a review on our hotel. I am glad to hear that you enjoyed your visit with us. I hope to meet you the next time your travels bring you back to the area. Thank you again and see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Schaumburg hotels
0.5 mi away
Hampton Inn & Suites Chicago Schaumburg
0.3 mi away
Hyatt House Chicago/Schaumburg
1.1 mi away
Hyatt Regency Schaumburg, Chicago
Show Prices
Show Prices
Show Prices
2.1 mi away
Radisson Hotel Schaumburg
Radisson Hotel Schaumburg
#3 of 29 in Schaumburg
303 reviews
0.3 mi away
Courtyard Chicago Schaumburg
Courtyard Chicago Schaumburg
#9 of 29 in Schaumburg
370 reviews
0.5 mi away
Homewood Suites by Hilton Chicago Schaumburg
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Schaumburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Schaumburg

Address: 1191 E Woodfield Rd, Schaumburg, IL 60173-4773
Phone Number:
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Schaumburg
#5 Family Hotel in Schaumburg
#6 Business Hotel in Schaumburg
Price Range: £61 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Schaumburg 3*
Number of rooms: 166
Official Description (provided by the hotel):
Newly-renovated Hilton Garden Inn Schaumburg is located in the northwest suburbs of Chicago and puts guests in close proximity to many fun places like Medieval Times Dinner and Theater, Arlington Park International Racecourse, IKEA, and Woodfield Mall. Our new guest rooms offer convenient amenities including a mini-refrigerator and microwave. Select rooms even have plush sofas! Guests appreciate our onsite Garden Grille & Bar serving an affordable breakfast buffet each morning. Get a workout in at our fitness center or take a dip in our indoor pool. With brand-new rooms and ideal amenities, we're a top choice among hotels in Schaumburg. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Garden Inn Schaumburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Schaumburg Hotel Schaumburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing